Members flyby Posted August 9, 2007 Members Share Posted August 9, 2007 Customer service is why I gave up on MF in the first place after ordering from them several yrs...M123 the same..Once theres a problem forget about it ..Using Zzounds primarily now. Link to comment Share on other sites More sharing options...
Members Fender Picker Posted August 9, 2007 Members Share Posted August 9, 2007 I think every bit of this is due to the selling/buying of Musician's Friend. And, I think it's only going to get worse.FP Link to comment Share on other sites More sharing options...
Members bluzkat Posted August 9, 2007 Members Share Posted August 9, 2007 I had a bad experience with MF about a year and a half ago. This was long before their recent 'warehouse' move. I will not deal with them again *ever*. If you've had enough... try Sweetwater. These guys are some of the nicest people you'd ever want to deal with and their customer service is second to none. I've even put my sales rep on speed dial (please don't tell my wife). I'm planning a fairly major guitar purchase in a couple months and even though I could get it here in town, I plan on driving to Ft. Wayne to pick it up and meet these folks. Just my 2 cents. Link to comment Share on other sites More sharing options...
Members Help!I'maRock! Posted August 9, 2007 Members Share Posted August 9, 2007 i solved the problem real easy. i only buy from reputable independent dealers. i haven't bought from MF in 5 years. Link to comment Share on other sites More sharing options...
Members cbh5150 Posted August 9, 2007 Members Share Posted August 9, 2007 Well, my SG Standard came in last Thursday, which was less than one week after the order was placed. Now that I've sent it in for exchange, we'll see how quickly my substitute(s) arrive... Link to comment Share on other sites More sharing options...
Members jhorne Posted August 9, 2007 Members Share Posted August 9, 2007 Well, my SG Standard came in last Thursday, which was less than one week after the order was placed.Now that I've sent it in for exchange, we'll see how quickly my substitute(s) arrive... They did admit that some orders are shipping while mine has been waiting 'to be picked' for almost 4 weeks. They said that seems 'strange', but have no explanation as to why... This will be my last purchase from them unless they've got some unbeatable deal or have something I need that no one else has. Only reason I haven't canceled this order is because I'm getting a guitar that usually goes for almost $1000 for about $600 with the discounts and 'compensation' they've given me for the hassles. Link to comment Share on other sites More sharing options...
Members theAntihero Posted August 9, 2007 Members Share Posted August 9, 2007 This will be my last purchase from them unless they've got some unbeatable deal or have something I need that no one else has. Only reason I haven't canceled this order is because I'm getting a guitar that usually goes for almost $1000 for about $600 with the discounts and 'compensation' they've given me for the hassles. Im down to $250 bucks for a Epi 58 Flying V and the price is the only reason i havent canceled yet, but unless i get some significant progress with my order being shipped or even more off ill never deal with MF again. Link to comment Share on other sites More sharing options...
Members The Boogie Man Posted August 9, 2007 Members Share Posted August 9, 2007 One of my friends bought a Scrach and Dent Les Paul from GC that had a broken neck repair job done to it. Sent it back the next day. Link to comment Share on other sites More sharing options...
Members dogfish Posted August 9, 2007 Members Share Posted August 9, 2007 I just this minute ordered something from m123, called up to verify the order went through, was told it wouldn't ship for 10 days "because we're moving warehouses." He assured me that it's in stock, just shipments are delayed. I wonder if the people who own harmony-central and m123 and guitar center and musiciansfriend realize that this is turning into a real problem. Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 9, 2007 Author Members Share Posted August 9, 2007 Still no change on my order. Still says "being packed" for the 16th day. Still no answer from my e-mail to "customer service" 3 days ago regarding the order status. Still no answer to my phone call to return the wrong gigbag they shipped me. I would have dumped MF years ago, especially since they stick me with sales tax, but some of their "exclusives" keep sucking me back in. I'm waiting for this right now. But isn't it also a bit particularly odd that they wouldn't have an item that they are actively advertising as a "featured reduced price item" more readily available to ship out? Link to comment Share on other sites More sharing options...
Members lowbrow Posted August 9, 2007 Members Share Posted August 9, 2007 Stew Mac is good at the underpromise & overdeliver way of biz. Link to comment Share on other sites More sharing options...
Members IRG Posted August 9, 2007 Members Share Posted August 9, 2007 My order from July 17 was shipped today. I almost forgot what I ordered... Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 9, 2007 Author Members Share Posted August 9, 2007 My order from July 17 was shipped today. I almost forgot what I ordered...Congrats! I guess I've got one more week to wait then since my order was July 24th. Link to comment Share on other sites More sharing options...
Members jackie_thompsen Posted August 9, 2007 Members Share Posted August 9, 2007 I posted a similar gripe a while back. My coworker who is really into guitars recommended MF. He told me the prices were unbeatable and that his orders had always shipped the same day. He's apparently been ordering from them for years and years. So then I ordered my electric from them, and it took over 3 weeks!!! I researched it a bit - MF/Music123/GC are all the same store, and they are in the middle of moving all online orders to some bigger and better warehouse. Somebody somewhere screwed up the logistics of the move, and now everything is getting super delayed. While I was extremely mad about the 3 week delay on my order, I am pretty sure they will figure out their warehouse situation soon. Link to comment Share on other sites More sharing options...
Members jhorne Posted August 9, 2007 Members Share Posted August 9, 2007 Congrats! I guess I've got one more week to wait then since my order was July 24th. Good luck with that. Using that logic, mine should've shipped 3 days ago...Still being 'picked'... Link to comment Share on other sites More sharing options...
Members IRG Posted August 9, 2007 Members Share Posted August 9, 2007 Good luck with that. Using that logic, mine should've shipped 3 days ago... Still being 'picked'... Guess I am just special Link to comment Share on other sites More sharing options...
Members jhorne Posted August 9, 2007 Members Share Posted August 9, 2007 I just this minute ordered something from m123, called up to verify the order went through, was told it wouldn't ship for 10 days "because we're moving warehouses." He assured me that it's in stock, just shipments are delayed.I wonder if the people who own harmony-central and m123 and guitar center and musiciansfriend realize that this is turning into a real problem. I found that out the hard way last week. I ordered something from M123 and was wondering why it hadn't shipped for 3 days. Emailed them to ask why and noticed the email forms on M123 are very similar to MF and now when I went to send an email to MF, my M123 email is in the list on the MF site. Link to comment Share on other sites More sharing options...
Members allthumz Posted August 9, 2007 Members Share Posted August 9, 2007 MF customer service has gotten themselves in one hell of a spot. Link to comment Share on other sites More sharing options...
Members Fender Picker Posted August 9, 2007 Members Share Posted August 9, 2007 My order from July 17 was shipped today. I almost forgot what I ordered... Mine was made on July 18th. I guess mine will be finished packing tomorrow. Yeah, right. FP Link to comment Share on other sites More sharing options...
Members dogfish Posted August 13, 2007 Members Share Posted August 13, 2007 So if MF/M123 hold all orders for ten days because of "moving to the new warehouse", that means they have an extra ten days worth of cash lying around to help fund operations. What do you figure they bring in every day in sales? According to their latest SEC filing (http://biz.yahoo.com/e/070809/gtrc10-q.html), Guitar Center's sales last quarter were $500M, so $2B/year for the whole thing -- and $110M for the mail order business, so $440M/year. That's $1.2M a day. Ten days of float is $12M of customers money they have in the bank. Nice work if you can get it! This is all speculation, mind you. But I would not be surprised to learn at some point that M123/MF/GC have been playing a little fast and loose with their accounting practices. There is also the following in their 10-Q:The process of converting to our new direct response distribution center, which opened in the third quarter, has resulted in lower than expected fill rates and higher than expected freight and payroll costs. We expect that the lower fill rates during the third quarter conversion process will result in back orders, cancellations, and, ultimately, lower net sales. Link to comment Share on other sites More sharing options...
Members Fender Picker Posted August 13, 2007 Members Share Posted August 13, 2007 ^^^ 10 days? Even if my order ships today it'll be a month from the time I placed my order until I received it. They suck.FP Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 13, 2007 Author Members Share Posted August 13, 2007 I'm now 20 days past my order date, 10 days past my promised "ship on or before date". I called them and bugged them again today. I got some sweet young thing on the phone. I could tell she wanted to help but she was clueless. She eventually said my order now had a tracking number, but UPS doesn't recognize it and it still shows "being packed" on the website. I doubt it's left the building, it's probably just a weird anomaly in their system, but at least it adds some drama to my wait. Link to comment Share on other sites More sharing options...
Members jhorne Posted August 13, 2007 Members Share Posted August 13, 2007 I finally got a tracking number Friday and it showed up on the UPS site today. 4 weeks and 2 days after I placed the order. And UPS tracking says 'GROUND' even though I was told by 2 different Customer Service brain surgeons that it would go Next Day Air... Oh well, at least it'll be here in a couple days and I won't have to deal with those idiots again. Link to comment Share on other sites More sharing options...
Members process sherpa Posted August 13, 2007 Members Share Posted August 13, 2007 Sweetwater's getting my online business from now on. The stuff I ordered from MF on 7/28 was supposed to ship on the 7th, but on the tracking page it still says "Being Packed." I didn't mind waiting at the time b/c I felt they were up front about it, but now I see it was just a "bait and wait" tactic. I called them just for the hell of it, and pretty much got what I expected: it's our new warehouse, blah blah blah, we can't help it, it should be soon. :blah: While I had them on the phone, I told them I wanted to buy an amp, and would they give me a discount since I would have to wait for it, and since I'm already waiting for the last order way longer than they told me. They totally wouldn't deal at all. So screw them is my opinion now. They obviously don't care one iota about the customer. I'm going to SW or zzounds for everything I buy online from now on. As a footnote, I ended up ordering the amp from Sweetwater (a vox da5) and it was one of the most painless online transactions I ever conducted. I ordered on the phone in minutes, no waiting, no hassles, then just sent them the amount through paypal. Fast and easy. Link to comment Share on other sites More sharing options...
Members wats Posted August 13, 2007 Members Share Posted August 13, 2007 I have tried to order from MF and got the same thing so often! I gave American Musical a try a few years back, in frustration, and I've been using them ever since. Link to comment Share on other sites More sharing options...
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