Members GAS Man Posted August 8, 2007 Members Share Posted August 8, 2007 I work in the public sector (I know "boooo - boooo") but even in a business where we basically provide cash to needy people, we attend workshops on "Customer Service". The only merit to my thread is that I've learned and believe one thing is paramount to good customer service "Under Promise but Over Deliver" It's pretty simple and you'll find that no matter what business you're in, it usually works. Don't promise something will be done sooner than what might happen, but then try to make it happen sooner than you promised. So when I placed an order on July 24th and there was a message there cautioning me that "orders placed today will not ship until on or before August 3rd, I was not unhappy because they told me up front they were going to be slow due to their warehouse move. And I'm an understanding type of guy, right? But when the didn't ship on or before August 3rd, 6th or 7th, that meant that they still OVER PROMISED and UNDER DELIVERED. And when I called on August 3rd for a status report and was told that it might still go out that day or the next day (gee I didn't know they ship on Saturdays ) that was just one more "OVER PROMISE". And when they didn't answer my "order status" e-mail I sent them yesterday, that was just one more Under Deliver. Plus, they never follow their, "orders received by 00:00 will most likely be shipped the same day" pledge. And when I ask them why they didn't ship the same day as promised, they always give me some line about waiting for bank payment. Isn't that odd? The Chinese restaurant next to my office can get a payment confirmation in under 20 seconds! Anyway, that's just my vent for today and remember folks. "Under Promise but Over Deliver" and the world will be a happy place. Link to comment Share on other sites More sharing options...
Members Metalhead Mike Posted August 8, 2007 Members Share Posted August 8, 2007 Here's my two cents: never expect anything and you'll always be pleasantly surprised...especially when shopping on the internet Link to comment Share on other sites More sharing options...
Members BlackCat Posted August 8, 2007 Members Share Posted August 8, 2007 Sounds like you got serviced alright Link to comment Share on other sites More sharing options...
Members Johnny Z Posted August 8, 2007 Members Share Posted August 8, 2007 I've pretty much given up on Musicians Friend and AMS as well as Guitar Center. I usually can get just as good a deal at other stores, my favorite is Guitar Center in San Jose, also Starving Musician is pretty good and will ship nation wide. Another favorite of mine is McKenzie River Music in Eugene. Link to comment Share on other sites More sharing options...
Members Nobody Told Me Posted August 8, 2007 Members Share Posted August 8, 2007 AMS YMMV Link to comment Share on other sites More sharing options...
Members warriorpoet Posted August 8, 2007 Members Share Posted August 8, 2007 Here's my two cents: never expect anything and you'll always be pleasantly surprised...especially when shopping on the internet You can't operate by this mantra. It's not possible. To wit: "You're pregnant? It's mine? Heck I didn't expect that; how'd it happen?" Link to comment Share on other sites More sharing options...
Members Johnny Z Posted August 8, 2007 Members Share Posted August 8, 2007 .......when I ask them why they didn't ship the same day as promised, they always give me some line about waiting for bank payment. Isn't that odd? The Chinese restaurant next to my office can get a payment confirmation in under 20 seconds! That's because the Chinese restaurant outsources to Americans Link to comment Share on other sites More sharing options...
Members axegrinder Posted August 8, 2007 Members Share Posted August 8, 2007 Their mantra: "Tell them what they want to hear and they hang up satisfied." Link to comment Share on other sites More sharing options...
Members IRG Posted August 8, 2007 Members Share Posted August 8, 2007 I hear ya. I guess I didn't realize when I ordered one in stock pedal on July 17, that would be this long to receive my order, weird because I ordered something else (3pedals) and they came in 3 days. So they can get some things out, but not all things. Plus I did get one generic email stating that my order might be processed in another 10 business days, meaning about August 15. I've sent them 2 emails, no one replied either. Now, I understand there may be shipping delays, but a delay of 1 month almost, on an item that is in stock, is totally inexcusable. I would cancel my order but I used that stupid coupon on it. I really don't know how they can stay in business. I'll keep looking at their catalogs, but will order from anywhere else. Usually locally now if at all possible. {censored} you MF!!:mad: Link to comment Share on other sites More sharing options...
Members joecool1963 Posted August 8, 2007 Members Share Posted August 8, 2007 the warehouse move was a total cluster {censored} on their part. Ihavent bought from them for weeks...wont either til I hear that thay are back to shiping fastI like sweetwater and american musical anyway... Link to comment Share on other sites More sharing options...
Members Mr JinX Posted August 8, 2007 Members Share Posted August 8, 2007 I am a zzounds and sweetwater man myself, unless MF is the only place I can get whatever it is I'm lookin for Link to comment Share on other sites More sharing options...
Members ID_Ghost Posted August 8, 2007 Members Share Posted August 8, 2007 MF, lost my faith in them long ago ,I will never shop with them againthe list of BS is too long to list , I feel your pain. Link to comment Share on other sites More sharing options...
Members Flying_Milkman Posted August 8, 2007 Members Share Posted August 8, 2007 Their mantra: "Tell them what they want to hear and they hang up satisfied." Working in retail for several years I can validate this. We were told to tell the customer what they wanted to hear, then we got to be the goat when said customer got ahold of the manager. Link to comment Share on other sites More sharing options...
Members caveman Posted August 8, 2007 Members Share Posted August 8, 2007 I've been getting great prices and fast delivery from MF. I even got a $100 coupon that I was happy to spend. I knew up front that there were going to be delays and back orders. Moving warehouse facilities with an inventory like MF has must be a monumental task. Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 8, 2007 Author Members Share Posted August 8, 2007 the warehouse move was a total cluster {censored} on their part. Ihavent bought from them for weeks...wont either til I hear that thay are back to shiping fast I like sweetwater and american musical anyway... +1 on the American Musical. I mean they have their drawbacks. They don't dicker worth a damn, and have a string of reasons why they won't price match, but they do get it out the door the same day. Unfortunately my last two purchases from them were a little bit biffed. But A+ on prompt shipping. My other ongoing problem with MF, I didn't even go into. But I bought a BC Rich gigbag from M123 before the buy out. After waiting months for them to get it in (I did know it was on backorder) they finally shipped me a bass gigbag instead of an electric guitar gigbag. Since then I've been trying to get them to take it back. I've called them at least 10 times on this one issue and it's still not resolved. They keep sending me to people's voice boxes who don't call me back and they've also told me to just call back later. They sure didn't handle that buy out transition very well at all. Meanwhile, I'm stuck with a cardboard box big enough for a full size keyboard and a gigbag large enough for two electric guitars and a opossum. That order dates back to last February. Link to comment Share on other sites More sharing options...
Members benihana_chef Posted August 8, 2007 Members Share Posted August 8, 2007 Where did they move to exactly? Still in the Kansas City area? One thing I liked about them is that I usually would get next day delivery if I ordered early enough, living here in St Louis. Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 8, 2007 Author Members Share Posted August 8, 2007 I dunno. Years ago they used to be warehoused in Medford OR. That was great for me cuz I used to get delivery in WA state in 2 days. Shipping time for me now is about 4-5 days from Kansas City. I have an Aunt and Uncle showing up around August 22nd. With my luck my guitar will show up then and I'll have to try to explain in vein why I need one more friggin guitar. Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 8, 2007 Author Members Share Posted August 8, 2007 Hey, I just figured out what "Being Packed" means! :eek: I don't like being MF's bitch. Link to comment Share on other sites More sharing options...
Members jjpistols Posted August 8, 2007 Members Share Posted August 8, 2007 +1 on the American Musical. I mean they have their drawbacks. They don't dicker worth a damn, and have a string of reasons why they won't price match, but they do get it out the door the same day. Unfortunately my last two purchases from them were a little bit biffed. But A+ on prompt shipping. My other ongoing problem with MF, I didn't even go into. But I bought a BC Rich gigbag from M123 before the buy out. After waiting months for them to get it in (I did know it was on backorder) they finally shipped me a bass gigbag instead of an electric guitar gigbag. Since then I've been trying to get them to take it back. I've called them at least 10 times on this one issue and it's still not resolved. They keep sending me to people's voice boxes who don't call me back and they've also told me to just call back later. They sure didn't handle that buy out transition very well at all. Meanwhile, I'm stuck with a cardboard box big enough for a full size keyboard and a gigbag large enough for two electric guitars and a opossum. That order dates back to last February. will it fit a Flying V guitar? Link to comment Share on other sites More sharing options...
Members GAS Man Posted August 8, 2007 Author Members Share Posted August 8, 2007 will it fit a Flying V guitar? It would, but it is super long. Easily a foot and a half longer than most gigbags. Link to comment Share on other sites More sharing options...
Members Seeds Posted August 8, 2007 Members Share Posted August 8, 2007 I hear ya. I guess I didn't realize when I ordered one in stock pedal on July 17, that would be this long to receive my order, weird because I ordered something else (3pedals) and they came in 3 days. So they can get some things out, but not all things. Plus I did get one generic email stating that my order might be processed in another 10 business days, meaning about August 15. I've sent them 2 emails, no one replied either. Now, I understand there may be shipping delays, but a delay of 1 month almost, on an item that is in stock, is totally inexcusable. I would cancel my order but I used that stupid coupon on it. I really don't know how they can stay in business. I'll keep looking at their catalogs, but will order from anywhere else. Usually locally now if at all possible. {censored} you MF!! :mad: Unless they changed the coupon policy you should get that credited back to you if you do a return... although you might still have to wait for the next thing you order. Link to comment Share on other sites More sharing options...
Members Prages Posted August 8, 2007 Members Share Posted August 8, 2007 I've been looking for a nice gigbag for my opossum. Link to comment Share on other sites More sharing options...
Members mark7171 Posted August 8, 2007 Members Share Posted August 8, 2007 when is it gonna end ? when? Link to comment Share on other sites More sharing options...
Members jhorne Posted August 9, 2007 Members Share Posted August 9, 2007 I'm still waiting for a guitar I ordered on July 14 'to be picked'. I was told 'next week' on July 19th. I was told 'I don't know' the next week. I was told '3-5 days' the next week. I was told '5-7 days' the next day. Finally I was told this week that they have no idea where the guitars are or when they will ship and that they shouldn't have been telling me things that aren't true all along (NO {censored}????). On the upside, I'm getting a new model for the blem price and getting $120 off... I just might not see it for several more weeks and it's almost been 4 weeks as it is... Link to comment Share on other sites More sharing options...
Members jhorne Posted August 9, 2007 Members Share Posted August 9, 2007 And if anyone is wondering where their order is, this is the latest 'explanation': 'What's so difficult about shipping your order? The same challenge that we have shipping everyone else's... - they're either in our old warehouse, on a truck being moved to our new warehouse, on a shipping dock in a shipping container unaccessible to our shipping staff, etc.' This on an order placed on July 14th, which at the time mentioned possible 24-48 hour shipping delays. So for almost 4 weeks, my order has either been sitting in the old warehouse, on a truck, or 'unaccessible', or maybe some combination of all three. For almost 4 weeks... And with no end in sight. They still have no idea when to even guess it might ship, said it could be a few more weeks. I don't care what excuses they make, there is no excuse for the way this move was executed. Link to comment Share on other sites More sharing options...
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