Members Zer0beaT Posted April 10, 2012 Members Share Posted April 10, 2012 not good news Link to comment Share on other sites More sharing options...
Members bieke Posted April 10, 2012 Members Share Posted April 10, 2012 awwwI can imagine it is a lot of work to run an on-line pedal storewell, it was an exemplary business, great service, friendly, good dealsthanks Brad and good luck Link to comment Share on other sites More sharing options...
Members Dr.Picklebottom Posted April 10, 2012 Members Share Posted April 10, 2012 That's too bad to hear, always liked Brad. I sometimes thought his return policy was overly generous, and I wonder if it cost him too much in the end, but I'm just speculating. It was truly the best customer service policy I've ever seen, but maybe not the best business decision. Anyway, I hope he does well with his next adventure, Mojo Hand or whatever else it might be. A talented guy for sure.As for the PGS hate here, not sure I quite get it. Between their weekly free pedals (including international), always supporting out BOTB with free pedals (more than anyone else), and also a pretty damn good return policy, i don't get the hate. But them I'm biased I suppose. I always thought the top 2 pedal companies were Tonefactor and PGS, but the video use by PGS was just a far superior way to draw in an audience. Other companies have clearly caught on now, and there are some other good alternatives for sure. Good to have options, but I'm sorry to see Tonefactor fold. i didnt have acces to my personal email at work so i couldnt retrieve/ reset my password to place an order online so i called pgs to place an order with a credit card and the person that answered the phone acted like my request was completely outlandish and caught an attitude with me for trying to give his company my money. that was and will be my last interaction with pgs. had they given me a 3k tele rather than act the way they did towards me i imagine my impression would be different. Link to comment Share on other sites More sharing options...
Members IRG Posted April 10, 2012 Members Share Posted April 10, 2012 Eh, everyone can have an off day. I call them fairly often, even when they don't know who I am, but I'm always treated nice. I usually give stores a second chance, like MF when they went through their {censored} up phase (I got a strat instead of a wah pedal once), and they've been fine since then. Link to comment Share on other sites More sharing options...
Members oinkbanana Posted April 10, 2012 Members Share Posted April 10, 2012 It sucks. I love this store. Best shipping to Canada I got so far. ditto. thanks for all the great dealsand i hope that only buying pedals during the deals wasn't what put them under.... i can't get to the website at the moment. they're probably getting flooded. Link to comment Share on other sites More sharing options...
Members Faldoe Posted April 10, 2012 Members Share Posted April 10, 2012 how about 50% off coupons? Link to comment Share on other sites More sharing options...
Members big69 Posted April 10, 2012 Members Share Posted April 10, 2012 how about 50% off coupons? kick 'em while they're down, classy move Link to comment Share on other sites More sharing options...
Members oinkbanana Posted April 10, 2012 Members Share Posted April 10, 2012 a bunch of those pedals they have in stock on consignment... just screw over the builders!I'll take two of each! Link to comment Share on other sites More sharing options...
Members arthurdent'd Posted April 10, 2012 Members Share Posted April 10, 2012 That's too bad to hear, always liked Brad. I sometimes thought his return policy was overly generous, and I wonder if it cost him too much in the end, but I'm just speculating. It was truly the best customer service policy I've ever seen, but maybe not the best business decision. Anyway, I hope he does well with his next adventure, Mojo Hand or whatever else it might be. A talented guy for sure. As for the PGS hate here, not sure I quite get it. Between their weekly free pedals (including international), always supporting out BOTB with free pedals (more than anyone else), and also a pretty damn good return policy, i don't get the hate. But them I'm biased I suppose. I always thought the top 2 pedal companies were Tonefactor and PGS, but the video use by PGS was just a far superior way to draw in an audience. Other companies have clearly caught on now, and there are some other good alternatives for sure. Good to have options, but I'm sorry to see Tonefactor fold. wassup with dat, Andy is dreamy Link to comment Share on other sites More sharing options...
Members Jenesis Posted April 10, 2012 Members Share Posted April 10, 2012 Sad news, thanks for all the great service TF dudes! Link to comment Share on other sites More sharing options...
Members RoboPimp Posted April 10, 2012 Members Share Posted April 10, 2012 As for the PGS hate here, not sure I quite get it. Link to comment Share on other sites More sharing options...
Members Sad Darwin Posted April 10, 2012 Members Share Posted April 10, 2012 Link to comment Share on other sites More sharing options...
Members Likes Loomis Posted April 10, 2012 Members Share Posted April 10, 2012 Wow...what {censored}ty news.I loved ToneFactor. Link to comment Share on other sites More sharing options...
Members DylanWilde Posted April 11, 2012 Members Share Posted April 11, 2012 Sad news - they were a great site and company. Link to comment Share on other sites More sharing options...
Phil O'Keefe Posted April 11, 2012 Share Posted April 11, 2012 I hope the reason for this is that Brad decided he wanted to do something else, and there just weren't enough hours in the day to do both. Brad's one of the good guys. I wish him all the best in whatever his new endeavor is. Link to comment Share on other sites More sharing options...
Members fetch Posted April 11, 2012 Members Share Posted April 11, 2012 :( Prymaxe is my personal fav but I much preferred Tonefactor over PGS. Sad news, great guys, helped me out a bunch. Link to comment Share on other sites More sharing options...
Members renula Posted April 11, 2012 Members Share Posted April 11, 2012 Prymaxe has a 15% sale today :| Link to comment Share on other sites More sharing options...
Members IRG Posted April 11, 2012 Members Share Posted April 11, 2012 Haha, it is business, sorry if you don't like competition. Even Catalinbread has made up. Link to comment Share on other sites More sharing options...
Members trainbridge Posted April 11, 2012 Members Share Posted April 11, 2012 I was sad when I read the email that went out. I got many a fine deal from those fine folks. Link to comment Share on other sites More sharing options...
Members big69 Posted April 11, 2012 Members Share Posted April 11, 2012 Prymaxe has a 15% sale today :| It's an "Up to" 15% off sale. 5% for 49$ or less, 10% for 149$ etc. Link to comment Share on other sites More sharing options...
Members iodine74 Posted April 11, 2012 Members Share Posted April 11, 2012 Sad news indeed. I had the pleasure of being Brad's webmaster for 4-5 years or so, and he was always great to work with. Many calls to talk about site updates ended up talking about gear or bands and stuff. It felt really cool to be "part" of that site for those years, because I could come over here and see how well you guys accepted it and the appreciation you had for Brad and the level of service he was giving. It's been a couple years since I've helped out (no bad blood at all, just too many other things going on for me), but I wish him the best of luck. Always felt bad that I wasn't one of his regular customers and buying more (not that I was buying from anyone really). Have been planning in doing a little splurging with this years bonus, but guess I'll just have to see what you guys have left on his shelf! I think it's really cool that Brian can say what he did. I think there might be a couple other builders who are still around that we can probably say TF had a lot to do with still being relevant. Best of luck... long live MojoHand. Link to comment Share on other sites More sharing options...
Members cryptosonic Posted April 11, 2012 Members Share Posted April 11, 2012 Haha, it is business, sorry if you don't like competition. Even Catalinbread has made up. Look harder. Link to comment Share on other sites More sharing options...
Members t-rey Posted April 11, 2012 Members Share Posted April 11, 2012 Sad news. Tonefactor had amazingly good customer service. Link to comment Share on other sites More sharing options...
Members EvilSoup Posted April 11, 2012 Members Share Posted April 11, 2012 Noooo! Too bad all the Prometheus DLX's are out, I'd pick up one of those Link to comment Share on other sites More sharing options...
Members IRG Posted April 11, 2012 Members Share Posted April 11, 2012 Look harder. Uh, sure. Link to comment Share on other sites More sharing options...
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