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Will my guitar ever come? Gibson via Sweetwater

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  • #31
    Gibson got back to me and they are sending a replacement and arranging pick up on the one I have.

    I'm not that picky. If I had to send it back to sweetwater and deal with it as a normal return I probably wouldn't go through that hassle. But after waiting nearly 5 months, it's pretty disappointing.

    I'm super easy-going and hate even complaining. I feel like a pain in the ass. But I mean, is it really that hard? Wait 5 months, for a simple, standard production guitar, and it has an obvious flaw in the finish.

    I sent pretty scathing emails to Henry J and Dave Pelletier before I even received the guitar, saying 5 months is ridiculous and not offering proper communication to the dealer is a joke. On top of that, I brought up my concern of their quality. During this whole ordeal, one my KRK Rokit5's took a dump, and the only recourse they offered was "buy a new one." Too that, I actually did, I bought a new pair, only to have one DOA.

    It's now been passed off to Kevin Young, who was going to send me a shirt and some other stuff for the hassle to begin with, and now he is arranging the exchange. We'll see.

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    • #32
      I used to work at the Gibson factory here in Memphis. I hate to say it, but this kind of **************** is typical. Sell guitars to dealers that aren't ready yet, and then, when you run into manufacturing issues, throw 'em in a case, ship 'em, and hope they don't come back.
      My gear: '92 Rickenbacker 360 Mapleglo BT, '11 Ric 620 Fireglo, '09 Tele Deluxe RI w/ Curtis Novak WRHBs, '10 American Special Strat, Vox AC15, ten fingers.

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      • #33
        Got an email from Kevin at Gibson. They are overnight, Saturday delivering a new one for me to inspect.

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        • #34
          It looks great - here's hoping the next one is perfect.
          ________________________________________
          music projects are now available online at http://aliensporebomb.com

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          • #35
            Many thanks to the OP for posting and keeping the facts in front of the rage you must feel (I know I would be just furious).

            My little episode with geting a CV Tele from Hello Music (first one DOA and had clearly been beaten on when sold as "new;" second one ok cosmetically but had some crappy pickups in it) was an echo of the time I ordered an Agile (first one arrived with a cracked/shattered finish); at least Kurt made sure the 2nd guitar was terrific (Hello Music was friendly and courteous and great customer-service-wise, but the 2nd guitar was clearly also b-stock of a sort).

            I'm not going to buy guitars from mass-retailers online. I just can't afford to have something like this happen, and it seems that almost everyone I know who has ordered guitars online has had a similar experience.

            Are online guitar sales seen as a way of dumping b stock on the ignorant or helpless? Sorry, but I have to think so at this point.
            https://soundcloud.com/danhedonia

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            • #36
              Many thanks to the OP for posting and keeping the facts in front of the rage you must feel (I know I would be just furious).

              My little episode with geting a CV Tele from Hello Music (first one DOA and had clearly been beaten on when sold as "new;" second one ok cosmetically but had some crappy pickups in it) was an echo of the time I ordered an Agile (first one arrived with a cracked/shattered finish); at least Kurt made sure the 2nd guitar was terrific (Hello Music was friendly and courteous and great customer-service-wise, but the 2nd guitar was clearly also b-stock of a sort).

              I'm not going to buy guitars from mass-retailers online. I just can't afford to have something like this happen, and it seems that almost everyone I know who has ordered guitars online has had a similar experience.

              Are online guitar sales seen as a way of dumping b stock on the ignorant or helpless? Sorry, but I have to think so at this point.


              I'm a business owner myself, and deal with customers a lot. I'm pretty easy going, it doesn't take a whole lot to make me happy, just do lie to me. I felt I was being lied to at first by Sweetwater. I now know, Gibson left them in the dark, and it wasn't Sweetwater's fault.

              I also thought I'd keep it updated and just provide the facts to show how Gibson is handling this. I honestly didn't expect much, so what they are doing so far I am more then pleased with. I understand how mistakes happen, it's not the end of the world. How you correct them says a lot about you as a person/business.

              I've got bigger things to worry about then a guitar, so this has been a somewhat entertaining joke. It gives me something stupid to bitch about. No body's happy until they let everyone know how miserable they are.

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              • #37
                Aside from the dents, you're holding my dream Les Paul. A white custom was THE icon for me growing up. Trade you my Joe B. for it... =)
                Signature...

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                • #38
                  Aside from the dents, you're holding my dream Les Paul. A white custom was THE icon for me growing up. Trade you my Joe B. for it... =)

                  It's been my dream guitar too. I don't even play that much any more. But I've always said I would buy one just to hang on the wall if nothing else.

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                  • #39
                    Well, the replacement arrived today and looks good. Pretty cool that they shipped it so fast, FedEx's retail rate puts the the shipping cost right under $300. And they haven't told me how to return the first one. Hopefully they forget.

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                    • #40
                      Send them back a Chinese Gibbsoon. :P
                      Good deals with - Yarbicus, CBH5150, BozzofAngels, Alvin Wilson, Harris Quinn

                      Oh, but you can't expect to wield supreme executive power just because some watery tart threw a sword at you.

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                      • #41
                        Well, the replacement arrived today and looks good. Pretty cool that they shipped it so fast, FedEx's retail rate puts the the shipping cost right under $300. And they haven't told me how to return the first one. Hopefully they forget.


                        Which one plays the best?
                        Signature...

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                        • #42
                          So yer guitar came? U musta ****************ed it.
                          There can never be a perfect plan. What's perfect for one human bean ain't perfect for the next one. Cuz he's a lentil.

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