Members georgestrings Posted March 26, 2009 Members Share Posted March 26, 2009 I got my NeoPak back from them yesterday, after it received the 2 ohm update... Now, keep in mind that they did this on their dime, for an amp that was atleast 2 years out of warranty...According to the service sheet, it also had it's pots and jacks cleaned, the DI tested, a total QC ran, and was burned in... I now have an amp that'll do 500 watts @ 2 ohms, weighs 8.5lbs, was recently serviced by the manufacturer, and that sounds great - what's not to love about that??? I called a couple of times during the process, and Jeff Genzler himself talked to me about my amp - and was aware of it being there, and what was going on with it at that moment... There is no doubt - when it comes to customer service, the good people at Genz-Benz set the standard that others *should* be trying to acheive... I'm glad to be playing a G-B amp, and am certain this won't be the last of their products I buy - I can foresee either a GBE 600 or 750 in my future... - georgestrings Link to comment Share on other sites More sharing options...
Members NeonVomit Posted March 26, 2009 Members Share Posted March 26, 2009 Glad I own a Genz, and one of the main reasons I got it was because of the great CS stories I've heard here! Link to comment Share on other sites More sharing options...
Members georgestrings Posted March 26, 2009 Author Members Share Posted March 26, 2009 Glad I own a Genz, and one of the main reasons I got it was because of the great CS stories I've heard here! Yeah, it certainly influenced my decision - and when I played through one the 1st time, it turned into a no-brainer... I really like G-B tone... - georgestrings Link to comment Share on other sites More sharing options...
Members Super Bass Posted March 26, 2009 Members Share Posted March 26, 2009 Its things like this that make me happy to own a Genz-Benz amp. If I ever need to upgrade I'll probably get another... Link to comment Share on other sites More sharing options...
Members perrydabassman Posted March 26, 2009 Members Share Posted March 26, 2009 ^^^^^ + I play a shuttle 6.0, and I absolutely love the looks I get when I am setting up for a gig, and I pull that out of my backpack. Link to comment Share on other sites More sharing options...
Members T. Alan Smith Posted March 26, 2009 Members Share Posted March 26, 2009 Pffft! Eden would do the same. <_>>_> Link to comment Share on other sites More sharing options...
Moderators ThudMaker Posted March 26, 2009 Moderators Share Posted March 26, 2009 The story doesn't surprise me in the least. Great folks at GB! Enjoy that new amp, GS. Link to comment Share on other sites More sharing options...
Members t3ch Posted March 26, 2009 Members Share Posted March 26, 2009 Pffft! Eden would do the same. <_> >_> Link to comment Share on other sites More sharing options...
Members bassplayer7770 Posted March 26, 2009 Members Share Posted March 26, 2009 Pffft! Eden would do the same.<_>>_> Carvin would too... :poke: Link to comment Share on other sites More sharing options...
Members hasbeen Posted March 26, 2009 Members Share Posted March 26, 2009 I got my NeoPak back from them yesterday, after it received the 2 ohm update... Now, keep in mind that they did this on their dime, for an amp that was atleast 2 years out of warranty...According to the service sheet, it also had it's pots and jacks cleaned, the DI tested, a total QC ran, and was burned in... I now have an amp that'll do 500 watts @ 2 ohms, weighs 8.5lbs, was recently serviced by the manufacturer, and that sounds great - what's not to love about that??? I called a couple of times during the process, and Jeff Genzler himself talked to me about my amp - and was aware of it being there, and what was going on with it at that moment...There is no doubt - when it comes to customer service, the good people at Genz-Benz set the standard that others *should* be trying to acheive... I'm glad to be playing a G-B amp, and am certain this won't be the last of their products I buy - I can foresee either a GBE 600 or 750 in my future... - georgestrings I'm glad you're happy and thanks for the kind words.Roger Link to comment Share on other sites More sharing options...
Members been_effected Posted March 26, 2009 Members Share Posted March 26, 2009 It's these things that are making me hold onto my Genz, when I keep considering offloading it for a different amp. If I was to do that though, I would very much consider picking up a Genz lightweight head (Neo, Shuttle) to use as my portable amp. Its not that I'm offloading it for anything that GB have done wrong, I just want another amp. The Genz was my first major amp, and I have never been able to fault it Link to comment Share on other sites More sharing options...
Members venturawest Posted March 26, 2009 Members Share Posted March 26, 2009 you know, i bought a GBE-750 and it's the greatest amp i've ever played through. that being said, where the hell is my t-shirt??? Link to comment Share on other sites More sharing options...
Members willsellout Posted March 26, 2009 Members Share Posted March 26, 2009 They are hard to beat. Glad you got it back so quick George. Link to comment Share on other sites More sharing options...
Members 78pbass Posted March 26, 2009 Members Share Posted March 26, 2009 you know, i bought a GBE-750 and it's the greatest amp i've ever played through. that being said, where the hell is my t-shirt??? I've got one! Link to comment Share on other sites More sharing options...
Members L-1329 Posted March 26, 2009 Members Share Posted March 26, 2009 I've got one! Me too. Link to comment Share on other sites More sharing options...
Members venturawest Posted March 26, 2009 Members Share Posted March 26, 2009 I've got one! i think hasbeen has me on his "ignore" list. :poke: Link to comment Share on other sites More sharing options...
Members Super Bass Posted March 26, 2009 Members Share Posted March 26, 2009 you know, i bought a GBE-750 and it's the greatest amp i've ever played through. that being said, where the hell is my t-shirt??? You guys are getting tshirts?! I want one too! :poke: Link to comment Share on other sites More sharing options...
Members Funkee1 Posted March 26, 2009 Members Share Posted March 26, 2009 Pffft! Eden would do the same.<_>>_> Bwahahahahahahahahahaha!!! Link to comment Share on other sites More sharing options...
Members mlwarriner Posted March 26, 2009 Members Share Posted March 26, 2009 Me too. me too! (and i don't even own a genz any more) :D Link to comment Share on other sites More sharing options...
Members Renfield Posted March 26, 2009 Members Share Posted March 26, 2009 Its things like this that make me happy to own a Genz-Benz amp. If I ever need to upgrade I'll probably get another... When I upgrade my rig, I'm likely only looking at Genz. Link to comment Share on other sites More sharing options...
Members Super Bass Posted March 26, 2009 Members Share Posted March 26, 2009 me too! (and i don't even own a genz any more) :D Link to comment Share on other sites More sharing options...
Members L-1329 Posted March 26, 2009 Members Share Posted March 26, 2009 me too! (and i don't even own a genz any more) :D Yeah, but do you also have the blue LED keychains? Link to comment Share on other sites More sharing options...
Members mlwarriner Posted March 26, 2009 Members Share Posted March 26, 2009 Yeah, but do you also have the blue LED keychains? i used to, but when my son went through his scooby doo kick of needing a flashlight to search for clues to solve the mystery, i gave it to him. haven't seen it since. :p:p Link to comment Share on other sites More sharing options...
Members Thornton Davis Posted March 26, 2009 Members Share Posted March 26, 2009 I've got to add my two cents to this thread for what it's worth. As of next month i'll have owned my GBE1200 for a full three years. According to the warranty sheet that came with it, the warranty will expire at that time. Now i'm not in the least bit concerned or worried about it either for two major reasons. First and formost, it's such a well designed and built amp I can't see anything ever going wrong with it. And second if something did happen to it, I know that the Genz-Benz crew would take care of me without question. So i'll say to Jeff, Roger, Andy and all the folks at Genz-Benz, thanks! You and your products are the best! You've more than earned every accolade thats been written about you. :thu: TD Link to comment Share on other sites More sharing options...
Members justinbass Posted March 26, 2009 Members Share Posted March 26, 2009 This is why I own a Shuttle 6.0, a GBE750 and a Neox 112T. Link to comment Share on other sites More sharing options...
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