Members Athiest_Peace Posted February 2, 2007 Members Share Posted February 2, 2007 So today my Ibanez sas36 comes in from Musicians friend. I'm happy happy NGD excited. I open the box and lemme tell ya.. my smiles dropped to frowns and anger replaced the joy. The guitar was scratched to hell, the hang tags and warranty card missing, the trem arm wasn't even there. I promptly called and bitched and sent the guitar back, but what the hell? Isn't MF supposed to be the largest and best insturment internet retailer? If I would've suspected anything like this I would've drove the 4 hours to KC for their outlet wharehouse. Then I'd know exactly what I was getting before recieving someones used and abused return. Anyone else have this sort of trouble with MF? Or is this just a fluke? Link to comment Share on other sites More sharing options...
Members d_dave_c Posted February 2, 2007 Members Share Posted February 2, 2007 I blame Cheney! Link to comment Share on other sites More sharing options...
Members PaulSter Posted February 2, 2007 Members Share Posted February 2, 2007 Sounds like a fluke to me. Sure, there are the occasional poor employees who may allow things like that to happen (most of the time, I'm pretty sure they never see inside the box.), but I've never had anything but excellent service from them. PaulS Link to comment Share on other sites More sharing options...
Members Iron Clad Posted February 2, 2007 Members Share Posted February 2, 2007 So today my Ibanez sas36 comes in from Musicians friend. I'm happy happy NGD excited. I open the box and lemme tell ya.. my smiles dropped to frowns and anger replaced the joy. The guitar was scratched to hell, the hang tags and warranty card missing, the trem arm wasn't even there. I promptly called and bitched and sent the guitar back, but what the hell? Isn't MF supposed to be the largest and best insturment internet retailer? If I would've suspected anything like this I would've drove the 4 hours to KC for their outlet wharehouse. Then I'd know exactly what I was getting before recieving someones used and abused return. Anyone else have this sort of trouble with MF? Or is this just a fluke? {censored} happens when you order from MF. Link to comment Share on other sites More sharing options...
Members Aenima_0 Posted February 2, 2007 Members Share Posted February 2, 2007 Life is not perfect Link to comment Share on other sites More sharing options...
Members ashasha Posted February 2, 2007 Members Share Posted February 2, 2007 MF service has nose dived over the years. I had almost the same thing happen to me on back to back orders of just damaged {censored}. One was a violin for my kid and the other was a bass pedal that was scratch and dent, but it was completely smashed and broken beyond repair. There is a difference. I got the pedal taken care of, but the violin ended up costing me money to fix because they couldn't guarantee me that a replacement would be in any better condition. Link to comment Share on other sites More sharing options...
Members Suspicious Mail Posted February 2, 2007 Members Share Posted February 2, 2007 Life is not perfect I'd say the odds of any company that ships musical instruments (or hell, anything else for that matter) having a 100% perfect shipping record are slim to none -- no matter how much experience they have. Sucks it happened to you though, A_P. Link to comment Share on other sites More sharing options...
Members wwjd Posted February 2, 2007 Members Share Posted February 2, 2007 In 2005, I had ordered a new AmSe Strat, however, Musician's Friend shipped a blemished item. Customer service was polite and offered a small discount or an exchange. As far as ordering strings and accessories, I am quite satisfied with their service. Store ratings and reviews:http://www.shopping.com/xMR-musician's_friend~MRD-300590 Link to comment Share on other sites More sharing options...
Members niceguy Posted February 2, 2007 Members Share Posted February 2, 2007 I had posted a thread earlier about the same thing. I had ordered a multi-effects processor from MF, and it arrived with dog hair, smudges, ripped up box...but all the documentation was there. I called them and they're paying for the return shipping. I'm going to get a full refund and order from zzounds now. Link to comment Share on other sites More sharing options...
Members Athiest_Peace Posted February 2, 2007 Author Members Share Posted February 2, 2007 I got a full refund also..and I'm going to the local shops so I know exactly what I'm getting from now on. Link to comment Share on other sites More sharing options...
Members GAS Man Posted February 2, 2007 Members Share Posted February 2, 2007 -> Fluke I've even bought blems from MF that were in far better shape than what you're describing. They've screwed me over in other ways, like cancelling my order or taking a return and then not having a replacement for me when I was told they would have one. But most of my shipments have been flawless. But they are a little slower than they used to be. They also tend to "over sell" a "lot". Kind of like an airline company that over sells seats to guard from cancellations. But I've never received anything as F'd up as you describe. Link to comment Share on other sites More sharing options...
Members sapphireskiss Posted February 2, 2007 Members Share Posted February 2, 2007 Yeah they suck I ordered four boxes of strings from them and they were all 9's they sent me four boxes of 9 gauge strings. I hadn't noticed until I was almost done stringing up my guitars and:freak: Link to comment Share on other sites More sharing options...
Members mattIsA_lamma Posted February 3, 2007 Members Share Posted February 3, 2007 Yeah they suck I ordered four boxes of strings from them and they were all 9's they sent me four boxes of 9 gauge strings. I hadn't noticed until I was almost done stringing up my guitars and:freak: WHAT? :confused: Link to comment Share on other sites More sharing options...
Members raviolio Posted February 3, 2007 Members Share Posted February 3, 2007 I blame Cheney!and he would blame Scooter Link to comment Share on other sites More sharing options...
Members Highway_61 Posted February 3, 2007 Members Share Posted February 3, 2007 I blame Cheney! ...and his cabal. Link to comment Share on other sites More sharing options...
Members raviolio Posted February 3, 2007 Members Share Posted February 3, 2007 I got a full refund also..and I'm going to the local shops so I know exactly what I'm getting from now on. yeah, buying a guitar online / mail order is always a crapshoot. though it seems like it might be convenient (and maybe necessary for some, depending on where you live) there's just too much potential for disappointment and/or hassle. i don't think i would buy another guitar without actually playing it first. Link to comment Share on other sites More sharing options...
Members chevette Posted February 3, 2007 Members Share Posted February 3, 2007 yeah, buying a guitar online / mail order is always a crapshoot. though it seems like it might be convenient (and maybe necessary for some, depending on where you live) there's just too much potential for disappointment and/or hassle.i don't think i would buy another guitar without actually playing it first. this = crap... it's rarely a crapshoot... there is hardly a high percentage of guitars shipped from reputable sellers like MF that come through completely messed up. I've bought almost ALL my equipment online, and I've never had a problem. There are always going to be flukes, but they're not exactly common. Link to comment Share on other sites More sharing options...
Members yz250f49 Posted February 3, 2007 Members Share Posted February 3, 2007 I had posted a thread earlier about the same thing. I had ordered a multi-effects processor from MF, and it arrived with dog hair,......... . What kind of dog hair was it? I have a German Shepard and a brindle pit bull mix. They both like to eat cat poop. Link to comment Share on other sites More sharing options...
Members MDLMUSIC Posted February 3, 2007 Members Share Posted February 3, 2007 I had ordered a multi-effects processor from MF, and it arrived with dog hair.QUOTE]I got a Digitech RP250 multi-effects unit from MF last week. I thought it had dog hair, but that was just the "Nazareth" setting.And if you don't get that, you're not a fan of classic rock. Link to comment Share on other sites More sharing options...
Members WKG Posted February 3, 2007 Members Share Posted February 3, 2007 They shipped a blem guitar to me once. I promptly sent it back. It probably was a mistake but for $1,200.00 I don't want someone's reject. Other than that I haven't had any problems with them. Link to comment Share on other sites More sharing options...
Members 6down1togo Posted February 3, 2007 Members Share Posted February 3, 2007 Should have bought from Musician's Friend. You can't trust them Mezgins at Musicina. Seriously, I have had great luck with MF. Link to comment Share on other sites More sharing options...
Members sapphireskiss Posted February 3, 2007 Members Share Posted February 3, 2007 WHAT? :confused: The thing that pissed me off is that I use 10's:( Link to comment Share on other sites More sharing options...
Members Kuhnfyoozed Posted February 3, 2007 Members Share Posted February 3, 2007 Did you happen to get a picture? Sorry it happened to you, bro Link to comment Share on other sites More sharing options...
Members jrockbridge Posted February 3, 2007 Members Share Posted February 3, 2007 I got a Digitech RP250 multi-effects unit from MF last week. I thought it had dog hair, but that was just the "Nazareth" setting. And if you don't get that, you're not a fan of classic rock. HEART BREAKER SOUL SHAKERI'VE BEEN TOLD ABOUT YOUSTEAMROLLER MIDNIGHT SHOULDERWHAT THEY BEEN SAYING' MUST BE TRUERED HOT MAMADOWN LIGHT CHARMERTIME'S COME TO PAY YOUR DUESNOW YOU'RE MESSING WITH ASON OF A BITCHNOW YOUR MESSING' WITH ASON OF A BITCHNOW YOUR MESSING' WITH ASON OF A BITCHNOW YOUR MESSING' WITH ASON OF A BITCHTALKING JIVING POISON IVYYOU AIN'T GONNA CLING TO MEMAN TAKER BONE FAKERI AIN'T SO BLIND I CAN'T SEERED HOT MAMADOWN LIGHT CHARMERTIME'S COME TO PAY YOUR DUESPoetry! Link to comment Share on other sites More sharing options...
Members zepfan976 Posted February 3, 2007 Members Share Posted February 3, 2007 Fluke althought i did get a guitar w/ a craked headstock but they when cool and sent me another right away Link to comment Share on other sites More sharing options...
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