Members guitarcats Posted March 22, 2011 Members Share Posted March 22, 2011 I just ordered a MXR Classic 108 fuzz pedal and like everything I have ever ordered from them, they follow up with a phone call. Great service!! Link to comment Share on other sites More sharing options...
Members Single_Cut Posted March 22, 2011 Members Share Posted March 22, 2011 Yeah, they're great. The only issue I've ever had with them is when I tried to order a Gibson J45 from them. The site said there was a short wait. After I ordered, they called and told me it would be a good couple of months. I said no to that as I wasn't waiting two months for a guitar that is pretty well always in stock everywhere on earth online or physical store. They kind of pushed me saying that it was a special order and that once it's placed they usually don't let you cancel. They still let me cancel of course, but still kind of bugged me they tried to push me to keep the order. Link to comment Share on other sites More sharing options...
Members Cobalt Blue Posted March 22, 2011 Members Share Posted March 22, 2011 I just ordered a MXR Classic 108 fuzz pedal and like everything I have ever ordered from them, they follow up with a phone call. Great service!! Yes, but now they're going to call you once a month for the rest of your life. Link to comment Share on other sites More sharing options...
Members d_dave_c Posted March 22, 2011 Members Share Posted March 22, 2011 If you ask them not to call anymore, they won't. Link to comment Share on other sites More sharing options...
Members oryan Posted March 22, 2011 Members Share Posted March 22, 2011 Yes, but now they're going to call you once a month for the rest of your life. This. One follow up phone call is cool, but they're like the freaking Jehovah Witness. Link to comment Share on other sites More sharing options...
Members orbm1 Posted March 22, 2011 Members Share Posted March 22, 2011 If you ask them not to call anymore, they won't. +1 If you ask, they will comply. They are a great company.... OT Story: Yesterday I went to GC because I wanted to buy a midi controller, something cheap ($70).... This is my regular store, most people in there know me, BUT my regular sales guy wasn't there... I browse around, I waited by the counter, NO CUSTOMER SERVICE, I got fed up so after waiting 20 mins, I walked out... Guess who I am buying this controller from??? SWEETWATER! Omar Link to comment Share on other sites More sharing options...
Members nuke_diver Posted March 22, 2011 Members Share Posted March 22, 2011 I asked not to be called and haven't been called since. I do occasionally get an email from my Sales Rep and that's fine.I just picked up a Flashback delay from them. Only complaint...no Bits O' Honey in the box ! Link to comment Share on other sites More sharing options...
Members orbm1 Posted March 22, 2011 Members Share Posted March 22, 2011 I asked not to be called and haven't been called since. I do occasionally get an email from my Sales Rep and that's fine. I just picked up a Flashback delay from them. Only complaint...no Bits O' Honey in the box ! Funny that you mentioned that... I have requested for all the orders to get some Bits O'Honey and no more catalogs... they are very good at following that.... AND once I received a Jar FULL of candy from them (I made a joke to my sales rep about candy and I placed a large order)... They are great! Only if they would get better stocking options from Gibson (usually, they are last to get the new products, or they do not get any!) Link to comment Share on other sites More sharing options...
Members shoeless Posted March 22, 2011 Members Share Posted March 22, 2011 Do they still pack candy in with their shipments? I haven't ordered from them in a while. Link to comment Share on other sites More sharing options...
Members JerEvil Posted March 22, 2011 Members Share Posted March 22, 2011 You guys ought to look for a forumite here name LoopQuantum. He's a sales guy there. He is awesome, won't EVER call you to solicit sales, knows his stuff and is generally a really cool guy. I have bought a bunch of stuff from him. Link to comment Share on other sites More sharing options...
Members dcooper830 Posted March 22, 2011 Members Share Posted March 22, 2011 I've had nothing but great experiences with them. I like the phone call after I place an order. And they only call me once in a great while to see if I need anything. It's not a hassle at all. The only complaint I have is that, right now, it seems like they don't have a lot of stuff in stock. Everything I'm interested in ..... it says ..... "coming soon" or "worth waiting for..." or "we can order it......" meh...... Link to comment Share on other sites More sharing options...
Members Fireproof Posted March 22, 2011 Members Share Posted March 22, 2011 Yes, but now they're going to call you once a month for the rest of your life. Not at all. I asked my Sales Engineer to just email me for followups instead of calling the house. He does that now. I like it. Link to comment Share on other sites More sharing options...
Members honeyiscool Posted March 22, 2011 Members Share Posted March 22, 2011 Do they still pack candy in with their shipments? I haven't ordered from them in a while. Yes they do. I thought the thread would be about that. Last time they packed some Tootsie Rolls. Link to comment Share on other sites More sharing options...
Members WRGKMC Posted March 22, 2011 Members Share Posted March 22, 2011 I do alot of price comparisons. Sweetwater is still higher priced for most items. Even when they have things on sale, they are still more expensive than other online vendors. I'd also say if someone has free time to call you then its likely that employee is dead weight which raises costs to the buyers. So long as someone gets me what I ordered within a reasonable time frame, I'll recomend them. Or if I need to call or email them and dont have to jump through hoops to get a problem resolved its the same deal. Sweetwater does have the high end stuff listed and if you need it then they are an option but its not like you're going to save money buying there. I did for example a check on two items. First I did an epi beatle bass, They had the same price as a few other vendors. What they call a price drop is simply the going price. The second item I did was a boss 880. Sweetwater wants $478 with they're so called price drop, and B&H wants $379. Thats $99 less that Sweetwater as you can see in the links. http://www.sweetwater.com/store/detail/DR880/ http://www.bhphotovideo.com/c/product/359578-REG/Boss_DR_880_DR_880_Dr_Rhythm_.html So for some items you may pay the same as others, for other items, they charge way too much which is why I dont buy there. Like I said I do alot of research checking prices and can nearly always find a better deal. Link to comment Share on other sites More sharing options...
Members guitarcats Posted March 22, 2011 Author Members Share Posted March 22, 2011 No they don't.... My sales engineer is great, he calls ONCE in a GREAT WHILE to check if there is anything I need, and you know, usually I am about to get cables, strings or something, so I buy... This type of customer service is not found in many stores anymore... +1 If you ask, they will comply. They are a great company.... OT Story: Yesterday I went to GC because I wanted to buy a midi controller, something cheap ($70).... This is my regular store, most people in there know me, BUT my regular sales guy wasn't there... I browse around, I waited by the counter, NO CUSTOMER SERVICE, I got fed up so after waiting 20 mins, I walked out... Guess who I am buying this controller from??? SWEETWATER! Omar My rep calls about every 3-4 months which I dont mind because it reminds me to buy more gear:thu: Link to comment Share on other sites More sharing options...
Members dcooper830 Posted March 22, 2011 Members Share Posted March 22, 2011 I do alot of price comparisons. Sweetwater is still higher priced for most items. Even when they have things on sale, they are still more expensive than other online vendors. I'd also say if someone has free time to call you then its likely that employee is dead weight which raises costs to the buyers. So long as someone gets me what I ordered within a reasonable time frame, I'll recomend them. Or if I need to call or email them and dont have to jump through hoops to get a problem resolved its the same deal.Sweetwater does have the high end stuff listed and if you need it then they are an option but its not like you're going to save money buying there. I did for example a check on two items. First I did an epi beatle bass, They had the same price as a few other vendors. What they call a price drop is simply the going price. The second item I did was a boss 880. Sweetwater wants $478 with they're so called price drop, and B&H wants $379. Thats $99 less that Sweetwater as you can see in the links. http://www.sweetwater.com/store/detail/DR880/http://www.bhphotovideo.com/c/product/359578-REG/Boss_DR_880_DR_880_Dr_Rhythm_.htmlSo for some items you may pay the same as others, for other items, they charge way too much which is why I dont buy there. Like I said I do alot of research checking prices and can nearly always find a better deal. Actually....... a salesperson who doesn't make calls is dead weight... not the other way around. And, while it's true that Sweetwater is more pricey than others ........ you can easily get a discount by calling up your "sales engineer". The guy I deal with always gives me a significant discount. All I have to do is ask. Link to comment Share on other sites More sharing options...
Members Grantus Posted March 22, 2011 Members Share Posted March 22, 2011 Got my case candy today! Link to comment Share on other sites More sharing options...
Members honeyiscool Posted March 22, 2011 Members Share Posted March 22, 2011 I do alot of price comparisons. Sweetwater is still higher priced for most items. Even when they have things on sale, they are still more expensive than other online vendors. I'd also say if someone has free time to call you then its likely that employee is dead weight which raises costs to the buyers. So long as someone gets me what I ordered within a reasonable time frame, I'll recomend them. Or if I need to call or email them and dont have to jump through hoops to get a problem resolved its the same deal.Sweetwater does have the high end stuff listed and if you need it then they are an option but its not like you're going to save money buying there. I did for example a check on two items. First I did an epi beatle bass, They had the same price as a few other vendors. What they call a price drop is simply the going price. The second item I did was a boss 880. Sweetwater wants $478 with they're so called price drop, and B&H wants $379. Thats $99 less that Sweetwater as you can see in the links. http://www.sweetwater.com/store/detail/DR880/http://www.bhphotovideo.com/c/product/359578-REG/Boss_DR_880_DR_880_Dr_Rhythm_.htmlSo for some items you may pay the same as others, for other items, they charge way too much which is why I dont buy there. Like I said I do alot of research checking prices and can nearly always find a better deal.B&H usually doesn't offer warranty with their purchase, makes it optional, and Sweetwater does, always. I once asked Sweetwater to price match B&H and they split it at half, while still giving me the additional warranty. Link to comment Share on other sites More sharing options...
Members kayd_mon Posted March 22, 2011 Members Share Posted March 22, 2011 A family member got me the Vox battery-powered amp for Christmas this year. Sweetwater was the only one who had it at the time, AFAIK. Same price as advertised elsewhere, and it came with candy and a music magazine. Little things like that go a long way, IMO. Link to comment Share on other sites More sharing options...
Members seven58 Posted March 22, 2011 Members Share Posted March 22, 2011 Sweetwater has become my company of choice. Link to comment Share on other sites More sharing options...
Members WRGKMC Posted March 22, 2011 Members Share Posted March 22, 2011 B&H usually doesn't offer warranty with their purchase, makes it optional, and Sweetwater does, always.I once asked Sweetwater to price match B&H and they split it at half, while still giving me the additional warranty. If they'll match prices then thats fine. I have no need for warrantees myself because I'm an electronic tech. For those who think the extra cost is worth it, then its something to be looked at. Many products have manufacturer warrantees so having two warrantees makes no sence. For lower cost items they usually arent worth the shipping cost which you would pay in all cases. You also have to register products with the manufacturer for the warrantee to be good with sweetwater so knowing those fine details are important. I usually find if somethings bad, it will be bad when you get it or soon after. Most vendore will do a return at no cost within a few weeks, warrantee or no warrantee. (unless you're buying from Ebay and even there you do have buyers protection if you elect to have it) Link to comment Share on other sites More sharing options...
Members honeyiscool Posted March 22, 2011 Members Share Posted March 22, 2011 If you want the best return policy, you should order direct from Amazon. Link to comment Share on other sites More sharing options...
Members TraumaRN Posted March 22, 2011 Members Share Posted March 22, 2011 B&H usually doesn't offer warranty with their purchase, makes it optional, and Sweetwater does, always.I once asked Sweetwater to price match B&H and they split it at half, while still giving me the additional warranty. Extended Warranties are one of the biggest cons in the business. Where many retailers make their money so that really means nothing to me. On the other hand, Sweetwater is a pretty cool place to deal with but they are higher priced than many online retailers.I just bought a set of 4 Gibson Top Hat Knobs with the gold metal inserts as I really couldn't find them anywhere else as low as Sweetwaters price. I kinda dread the follow up call after I get them though---- "Hi Steve, just want to check in with ya and see how you are enjoying your 4 new knobs!":facepalm: Do I just tell them they are really cool and spinning nicely or what? Link to comment Share on other sites More sharing options...
Members orbm1 Posted March 22, 2011 Members Share Posted March 22, 2011 Extended Warranties are one of the biggest cons in the business. Where many retailers make their money so that really means nothing to me. .... I agree with you in that, BUT it never fails, you get something without a warranty and it FAILS!!! Most places charge a "hefty" premium for this warranty.... with Sweetwater is free.... Just an example: I bought my Tech21 Power Engine 60 in June 2009, It just started acting up, I called my Sales Engineer, check that it is still covered under the warranty, I sent it in, and now I am waiting to be repair!! No charge (only shipping to them)... I still shop a few things local, but whenever I can, I order from Sweetwater, they ROCK Link to comment Share on other sites More sharing options...
Members The Downbeat Posted March 22, 2011 Members Share Posted March 22, 2011 yes, but how's the fuzz? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.