Members JC-TONEQUEST Posted August 10, 2007 Members Share Posted August 10, 2007 Just wanted to let you know my latest experience with Angstrom Cases. I ordered a live in case for my VHT Ultralead head. They have never made one for that particular head so this was a first. I measured my head per their request form exactly how they wanted. The case came and the head is very loose in it. Not that you would do this, but if you turned it on it's face the head would fall out very easily. I the same style case for a Bogner XTC made by Barry's cases and it fit stuggly in it, as I think it should. They said they leave an 1/8 gap around the headshell "to let it breath". The VHT UL has no top vent so this doesn't make any sense. Anyway, that isn't the biggest problem. The outside feet on the case are mounted in such a way they won't rest on my VHT cab so the amp teeter-totters back and forth on the middle feet. They said that it is ment to rest on a cabinet which is also in a flight case. They said I should have told them this and they would have adjusted the outside feet. I think they should have asked some more specific questions. They suggested that I take the case to a local garage that should have a rivet gun and have them take the feet off and place them where I would like them. Yeah right! Anyway, I suggested that they send me (4) more feet and I would install them to make the case solid on top of my cab. They refused to do so. It got pretty heated, and in the end I guess they just don't mind losing customers. Sorry for my rant, but I just wanted to make everyone awhare of my experience. Link to comment Share on other sites More sharing options...
Members Jeremy Skrenes Posted August 10, 2007 Members Share Posted August 10, 2007 Hmm, sounds like a bit of miscommunication on both parts. Having said that, as someone who works in sales, if I were them I would have just sent a few extra feet. They can't cost the company more than a few dollars to send (probably more in postage than in the cost of the parts), and a little thing like that says the company is willing to go the extra mile. I know companies that have done that for me (my local music store, my local bike shop, and Visual Sound) have made me a lifelong customer. Link to comment Share on other sites More sharing options...
Members JC-TONEQUEST Posted August 15, 2007 Author Members Share Posted August 15, 2007 Just wanted to post an update to my situation. Angtrom worked out our disagreement and they sent me (4) more feet and rivets free of charge which I have received. They have restored my faith in them. Hopefully we both learned fromt this situation. Link to comment Share on other sites More sharing options...
Members barry123 Posted January 2, 2010 Members Share Posted January 2, 2010 Hmm, sounds like a bit of miscommunication on both parts. Having said that, HP2-T11 as someone who works in sales, if I were them I would have just sent a few extra feet. They can't cost the company more than a few dollars to send (probably more in postage than in the cost of the parts), 642-072 and a little thing like that says the company is willing to go the extra mile. I know companies that have done that for me (my local music store,650-059 my local bike shop, and Visual Sound) have made me a lifelong customer. It's really awesome post.Thanks for sharing Link to comment Share on other sites More sharing options...
Members Jenesis Posted January 2, 2010 Members Share Posted January 2, 2010 Link to comment Share on other sites More sharing options...
Members gambit Posted January 2, 2010 Members Share Posted January 2, 2010 wtf is going on here?! Link to comment Share on other sites More sharing options...
Members Jenesis Posted January 2, 2010 Members Share Posted January 2, 2010 The worst spam ever. Link to comment Share on other sites More sharing options...
Members neoflox Posted January 2, 2010 Members Share Posted January 2, 2010 LOL, Quoterspam! Link to comment Share on other sites More sharing options...
Members hivedestruction Posted January 2, 2010 Members Share Posted January 2, 2010 Angstrom kicked ass for me when I wanted a case for my old VHT... Fit like a champ and didn't move anywhere. Came really quick too for needing to be custom made. Link to comment Share on other sites More sharing options...
Members gae86 Posted January 2, 2010 Members Share Posted January 2, 2010 Happy new spam-year!!! Link to comment Share on other sites More sharing options...
Members Jenesis Posted January 2, 2010 Members Share Posted January 2, 2010 Angstrom kicked ass for me when I wanted a case for my old VHT... Fit like a champ and didn't move anywhere. Came really quick too for needing to be custom made. It's really awesome post.Thanks for sharing Link to comment Share on other sites More sharing options...
Members hivedestruction Posted January 2, 2010 Members Share Posted January 2, 2010 Oh goddamnit.. I should have noticed the date. Shame on me for giving a real response. Link to comment Share on other sites More sharing options...
Members echodeluxe Posted January 2, 2010 Members Share Posted January 2, 2010 haha woah wtf Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.