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  • Epiphone Warranty Question

    So I just got my new Epiphone LP Tribute and It sounds fantastic, but it has the usual QC problems. The nut is cut way too high and it may need some fretwork. Does anyone know if this sort of thing is covered on their warranty? I don't want to send the guitar back because Im afraid a replacement wont sound as good and it will probably have the same issues anyway, and I sure as hell dont want to fork over $100 for nut and fret work on a brand new friggin guitar.  How the **************** do these pass the inspection? :robotsurprised:Thanks.


  • #2

    The more I think about it the more pissed I get. If they're letting stuff like this through Epiphones QC must be total crap. The guitar I sent back to get this one was a Gibson LP Special. They managed to get the nut height right but coulnd't manage to file the slots properly so the guitar would stay in tune. (The epi sounds alot better, must be the long neck tenon). :robotlol:

    Im getting so tired of sending guitars back. Im gonna call Epiphone tommorow and kindly ask them who I have to blow to get a guitar thats not ****************ing broke. :catfrustrated:

    Comment


    • #3
      Um, the warranty is a joke. The store's return policy is all you have.
      <div class="signaturecontainer"><b>Guitars:</b> 3 Fender Strats, Fender Jazzmaster, Squier Bullet, 2 Gibson Les Pauls, Gibson ES-339, Gibson Les Paul Jr. Special, Epiphone Les Paul, Epiphone Dot, Epiphone SG, PRS SE Custom 24, Ibanez AS73, Hamer Duotone, Larrivee D-03R, Takamine EG5013S, 1951 Epiphone Devon, Ibanez SR305 (bass)<br><br><br><br><b>Pedal Chain:</b> BBE Green Screamer -&gt; MXR Distortion III -&gt; Boss CE-5 -&gt; EH Stereo Pulsar -&gt; Boss DD-20 -&gt; BBE Boosta Grande<br><br><br><br><b>Amps:</b> Vox AC4, AC15, AC30, Pathfinder 10, DA5<br><br><br><br><a target="_blank" href="http://soundcloud.com/andrewalderman">SoundCloud</a></div>

      Comment


      • Danhedonia
        Danhedonia commented
        Editing a comment
        The warranty is a joke?

        Fender's isn't ... Explain?

    • #4
      I contacted Fender once about a warranty issue. Everything falls under "acts of god" or something like that, and they don't cover anything. Unless maybe it's clearly defective. Hey, it's worth a shot to ask them to repair shoddy fretwork, but I'm guessing they'll blame it on improper storage climate or something and refuse to fix it.
      <div class="signaturecontainer"><b>Guitars:</b> 3 Fender Strats, Fender Jazzmaster, Squier Bullet, 2 Gibson Les Pauls, Gibson ES-339, Gibson Les Paul Jr. Special, Epiphone Les Paul, Epiphone Dot, Epiphone SG, PRS SE Custom 24, Ibanez AS73, Hamer Duotone, Larrivee D-03R, Takamine EG5013S, 1951 Epiphone Devon, Ibanez SR305 (bass)<br><br><br><br><b>Pedal Chain:</b> BBE Green Screamer -&gt; MXR Distortion III -&gt; Boss CE-5 -&gt; EH Stereo Pulsar -&gt; Boss DD-20 -&gt; BBE Boosta Grande<br><br><br><br><b>Amps:</b> Vox AC4, AC15, AC30, Pathfinder 10, DA5<br><br><br><br><a target="_blank" href="http://soundcloud.com/andrewalderman">SoundCloud</a></div>

      Comment


      • #5

        Most warranties don

        Comment


        • The Rover
          The Rover commented
          Editing a comment

          Yeah Im probably gonna swallow it and pay for the work myself, if I cant get Epiphone to do it. Only because I really like the tone of the instrument. I can have my tech fix the nut for about $20 and so far Ive only found one bad spot on the fretboard. (9th fret on the G-string buzzes.

           Ill chalk it up to the price you pay for getting a guitar with these features for $599. .png" alt=":smileyfrustrated:" title="Smiley Frustrated" />


      • #6

        Ok I just called Epiphone and they told me to bring it to the Authorized Service Center , Precision Guitar, which just happens to be my regular tech and he does great work. This is good news! It sounds like they'll pay for the nut to be fixed and any fretwork that it needs.  Sweet! :smileylol:

        Comment


        • #7
          That's good to hear. After proper fret work, I'll bet you'll have an awesome guitar.
          <div class="signaturecontainer"><b>Guitars:</b> 3 Fender Strats, Fender Jazzmaster, Squier Bullet, 2 Gibson Les Pauls, Gibson ES-339, Gibson Les Paul Jr. Special, Epiphone Les Paul, Epiphone Dot, Epiphone SG, PRS SE Custom 24, Ibanez AS73, Hamer Duotone, Larrivee D-03R, Takamine EG5013S, 1951 Epiphone Devon, Ibanez SR305 (bass)<br><br><br><br><b>Pedal Chain:</b> BBE Green Screamer -&gt; MXR Distortion III -&gt; Boss CE-5 -&gt; EH Stereo Pulsar -&gt; Boss DD-20 -&gt; BBE Boosta Grande<br><br><br><br><b>Amps:</b> Vox AC4, AC15, AC30, Pathfinder 10, DA5<br><br><br><br><a target="_blank" href="http://soundcloud.com/andrewalderman">SoundCloud</a></div>

          Comment


          • The Rover
            The Rover commented
            Editing a comment

            Indeed. I wouldn't have even messed with it if I didn't like the tone. The Gibson i sent back before could have been easily fixed but I didn't like the pickups so I just used it as an excuse to get free return shipping.

            I see great potential in this LP. From the first E power chord I strummed after plugging it into my Marshall I knew it was a keeper. Thos '57 Classics are fantastic pickups. :robot:


        • #8
          Yeah, my 339 has '57 Classics and they are awesome.
          <div class="signaturecontainer"><b>Guitars:</b> 3 Fender Strats, Fender Jazzmaster, Squier Bullet, 2 Gibson Les Pauls, Gibson ES-339, Gibson Les Paul Jr. Special, Epiphone Les Paul, Epiphone Dot, Epiphone SG, PRS SE Custom 24, Ibanez AS73, Hamer Duotone, Larrivee D-03R, Takamine EG5013S, 1951 Epiphone Devon, Ibanez SR305 (bass)<br><br><br><br><b>Pedal Chain:</b> BBE Green Screamer -&gt; MXR Distortion III -&gt; Boss CE-5 -&gt; EH Stereo Pulsar -&gt; Boss DD-20 -&gt; BBE Boosta Grande<br><br><br><br><b>Amps:</b> Vox AC4, AC15, AC30, Pathfinder 10, DA5<br><br><br><br><a target="_blank" href="http://soundcloud.com/andrewalderman">SoundCloud</a></div>

          Comment


          • sammyreynolds01
            sammyreynolds01 commented
            Editing a comment

            I paid $399 for mine it was perfect. All I had to was set the action to my liking. Those guitars are made in China and let's be honest they make a lot of guitars a day compared to maybe hundreds a day at the Gibson shop.


        • #9

          Limited Edition Les Paul Studio Metallic Gold

          Put a matched set of Gibson '57 Classic/Classic Plus pickups in this Epiphone Limited Edition Studio Deluxe.  Awesome!  I had no problems with the nut or the frets.  One of these days I may put some grovers in it.

          Attached Files

          Comment


          • #10

            The Rover wrote:

            So I just got my new Epiphone LP Tribute and It sounds fantastic, but it has the usual QC problems. The nut is cut way too high and it may need some fretwork. Does anyone know if this sort of thing is covered on their warranty? I don't want to send the guitar back because Im afraid a replacement wont sound as good and it will probably have the same issues anyway, and I sure as hell dont want to fork over $100 for nut and fret work on a brand new friggin guitar.  How the **************** do these pass the inspection? :robotsurprised:Thanks.


            I wouldn't send s!@t back to Gibson for warranty work, but you have two choices. Send it back to the store or pay for the work to be don't right.

             

            I had to have the nut cut on my USA SG Classic when I got it, other than sending the guitar back 2 twice to get one that didn't look like fire wood and the nut re cutting. I thing I got a good one.

             

            I learned one thing in the process, Gibson doesn do there own inventory either. After ordering a SG they sent me one of those LP specials. I probably should have kept the guitar and flipped it, but I sent it back and was kinda pissed.

             

             

            _____________________________________
            Faith is taking the first step even when you don't see the whole staircase.
            Bye bye OJ it's been fun!
            Join Date: Aug 2001
            Location: N. Adams, MA USA
            Posts as of Jan 10th 2013: 82,617

            Comment


            • The Rover
              The Rover commented
              Editing a comment

              This is in response to DocJeffreys comment:

              This was not a matter of setting the guitar up to my taste. I know how to set up my guitars and I dont mind doing it when I buy a new or used one. However, it would have been impossible for me to set this guitar up to my preference with a nut that was cut that high. When it comes to nuts, they are either cut to the proper height or they arent. Now when a nut is set to the proper height, a player can still adjust the action to be high using the bridge and/or truss rod, but when its cut too high you have no choice but to play it with uncomfortably high action. The guitar was defective, period. :cat:

               

              P.S. I still dont know how to quote people on this new system, or insert pics for that matter. :robotembarrassed:


            • mschafft
              mschafft commented
              Editing a comment

              What I did is I ordered a set of nut files and learnt how to to improve stock nuts. I also went as far as to order blank nuts and learnt how to cut a perfect nut out of a raw block of material (bone). This has helped me improve significantly some second-hand guitars which the previous owners considered as dogs just because of the usual nut faults (and as a consequence these were sold to me half-price in pristine condition). If you have some DIY skills, I suggest investing in a set of nut files (40$ range) and get that skill down, it's been worth the effort for me.

              To name a few nuts which needed some improvement : Fender USA strat, Epi 339, SIGMA 000m-15, Gibson 60 tribute LP.

              Perfect nuts on the following though : MIJ Teles, Gibson 1990s SGs, Squier CV strat, Squier J Mascis Jazzmaster, another USA Fender Strat.

               

              Hope that helps !


          • #11

            lp5lp3lp4lp2Well Nlp6ow that I know how to insert pics, I might as well show you what all the fuss is about. Heres my Epi LP 1960 Tribute Plus in Faded Cherry.

            lp

            Attached Files

            Comment


            • #12
              I guess I got lucky. I just picked up a new 339, and after I had the tech I usually use set it up, it plays beautifully. It set up much better than I ever imagined it would.

              Comment


              • Danhedonia
                Danhedonia commented
                Editing a comment

                'I know how to set up my guitars .... When it comes to nuts, they are either cut to the proper height or they arent.'

                Well, see: what msschaft said.  Prepping nut slots is part of "knowing how to set up your guitars."

                Isn't it nice to see the companies come through on their warranties?  I have had nothing but good support from FMIC, even shelling out to have pots fixed on a Chinese Squier; you KNOW they're not making money on that.


              • mschafft
                mschafft commented
                Editing a comment

                "I guess I got lucky. I just picked up a new 339, and after I had the tech I usually use set it up, it plays beautifully. It set up much better than I ever imagined it would."

                Yes, my 339 plays like a dream now that it has been set up.



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