So I bought a PreSonus Inspire 1394 interface the other day. Price was good, and it should be good for cleanly recording a couple of tracks at a time. Well, I got it home, and couldn't make the headphone out work. Nothing but dead air. I read their FAQ's, searched their forums, tweaked my system setup 90 ways from Sunday, etc. Nothing.
So, in due time, I shot an email to Customer Support. As soon as I sent it, I got an auto-reply that said:
Thank you for contacting PreSonus Tech Support. Your email has been received and will be replied to within ten business hours.
It was Sunday, so no biggie. I knew I'd have to wait until Monday.
Monday rolls around. No response. Same for Tuesday.
Wednesday arrives, and I sent them the following:
I thought you guys had a "10 business hours" policy on tech support. It's been 3 days.
No response. It's now Monday. I sent the following a few hours ago:
It has now been a week and one day. Why have you not contacted me?
If I do not hear from them by the end of the day, this thing is getting boxed up and sent back, and I will never buy another PreSonus product, for any reason.
Just a heads up.