Members mstreck Posted March 13, 2013 Members Share Posted March 13, 2013 Any experience with them? I have a pinspot and a couple of LED's out on a Bar 3. I'm hoping it won't be an ordeal to get it fixed. Link to comment Share on other sites More sharing options...
Members trevcda Posted March 14, 2013 Members Share Posted March 14, 2013 Kind of like Voltage55 said in his Chauvet Support thread, be persistent. Make the calls and find the name of someone (cough- Sergio- cough) that you can bug the {censored} out of until you get your answer. My question concerned cross compatibility of a mirror in some of the laser products which required an answer from an overseas OEM. When they couldn't get an answer the agreed to allow me to return the product if it didn't work within 30 days. Fortunately for me it did work and was in fact $10 cheaper than the one made for product I had. I also recommend signing up for their forum as a secondary resource and a sounding board. One of their VPs (I think) is fairly active and usually responds to most inquiries. Link to comment Share on other sites More sharing options...
Members jdboyl72 Posted March 14, 2013 Members Share Posted March 14, 2013 I also had a pinspot go out on one of my FX Bar 3's. ADJ fixed it and got it back to me in about three weeks; however, I had to pay the shipping to California even though the unit was in warranty. ADJ covered the shipping back. Link to comment Share on other sites More sharing options...
Members BillESC Posted March 14, 2013 Members Share Posted March 14, 2013 If you experience a problem with a service department, it is usually best to go through the dealer you purchased the product from.When an end user calls ADJ or Chauvet, they may own 1, 2 or 10 products from that company, however when a dealer calls they are spending hundreds of thousands of dollars with that company every year. Dealers tend to wield more attention. Link to comment Share on other sites More sharing options...
Members Voltage55 Posted March 14, 2013 Members Share Posted March 14, 2013 What Bill said. I learned that lesson recently. Link to comment Share on other sites More sharing options...
Members mate_stubb Posted March 14, 2013 Members Share Posted March 14, 2013 Voltage55 wrote: What Bill said. I learned that lesson recently. +1. Bill saved my bacon today. Link to comment Share on other sites More sharing options...
Members tlbonehead Posted March 24, 2013 Members Share Posted March 24, 2013 I had to call with a problem with a foot controller once. The tech was very knowledgeable and knew exactly what the issue was. Sent replament parts promptly. Link to comment Share on other sites More sharing options...
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