Harmony Central Forums
Announcement Announcement Module
Collapse
No announcement yet.

Guitar Fetish frustration

Page Title Module
Move Remove Collapse









X
Conversation Detail Module
Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

  • Guitar Fetish frustration

    Has anyone had much experience ordering from this site? I read a lot of positive reviews, so i ordered an SG kit and some upgraded humbuckers.

    They sent me a tele pickup instead of the bridge pickup i ordered, so i sent an email saying so. After about a week without a reply, I sent a follow up email. Again, about a week passed without a response. Last Friday I sent one last inquiry, and still have not heard back.

    I'm getting very frustrated - the sg's built and ready to go, I just need the bridge pickup! Any advice?

  • #2
    This is highly unusual. I've recieved wrong stuff and they always have responded quickly and got me straightened out in a hurry. Keep at 'em.
    It's 4am woman make up your mind. EITHER SPIT IT OUT OR SWALLOW IT!!!

    Comment


    • #3
      very, very unusual.
      Jay is one of the friendliest and most professional ppl I ever delt with.
      When they accidently sent me the wrong pickup (neck instead of bridge), he had the correct one shipped to me at once and told me to keep the neck pickup.
      Axe-Fx Ultra

      Comment


      • #4
        I've never had issues with them either. Responses were always quick and helpful.

        Are you sure you are sending to the right address? Check and make sure you aren't sending the replies to junk. My guess is your spam filter is junking the emails.
        Listen...

        Comment


        • #5
          I'm not familiar with that site, so I can't comment

          but as I'm reading it, you've gotten no response at all from those communications?
          I'd be far more concerned if you were getting late, sporadic, or otherwise unsatisfactory communications.
          It's possible the messages are in a bit-bucket somewhere (ie that they didn't get received at all) -- not saying this IS the case, but it's something to consider

          [edit : whoops - crosspost, the above pretty much covers the thught]

          Comment


          • #6
            Thanks everyone for your input.

            I've heard really good things about the company and I'm really impressed with the parts I have for the price.

            I've sent two emails to support@guitarfetish.com and one to websupport@guitarfetish.com, all with a clear subject stating the order number.

            I've also checked my spam filter and my spam folder in my email, and there's nothing. Since I've sent three emails, I'm not sure how much good another will do me. Is Jay a member here? Maybe i should just pm him

            Comment


            • #7
              Thanks everyone for your input.

              I've heard really good things about the company and I'm really impressed with the parts I have for the price.

              I've sent two emails to support@guitarfetish.com and one to websupport@guitarfetish.com, all with a clear subject stating the order number.

              I've also checked my spam filter and my spam folder in my email, and there's nothing. Since I've sent three emails, I'm not sure how much good another will do me. Is Jay a member here? Maybe i should just pm him


              What email client are you using? Check the settings there. Some clients auto delete the junk stuff every day or two, or weekly. So if they replied to you a week ago, it's already gone. I mean it does have the word fetish in it so chances are it is getting junked. Add them to your safe sender list.
              Listen...

              Comment


              • #8
                Gmail. There's a folder that keeps the spam for a while, I have old spam messages from April 30th even. I've looked through the whole thing too, nothing.

                Comment


                • #9
                  Try this address.

                  dave@guitarfetish.com

                  And this is from their website.

                  Via Email When contacting us PLEASE make sure the title of your email covers your question. Emails with no title, or messages titled "Hi", "Advice", "Help", "What's Up" or any other ambiguous title will be automatically deleted by our aggressive Spam filter. Always allow at least 24 hours for us to respond, though usually we are much quicker. Please remember we're PEOPLE, so we don't work 24 hours or 7 days a week, but we'll do our best to assist you.
                  Listen...

                  Comment


                  • #10
                    I agree w/ mrbrown. Make sure the title is Problems with Order or something like that. Maybe: Wrong Items Sent?
                    It's 4am woman make up your mind. EITHER SPIT IT OUT OR SWALLOW IT!!!

                    Comment


                    • #11
                      What was the title of your e-mail??
                      Via Email When contacting us PLEASE make sure the title of your email covers your question. Emails with no title, or messages titled "Hi", "Advice", "Help", "What's Up" or any other ambiguous title will be automatically deleted by our aggressive Spam filter. Always allow at least 24 hours for us to respond, though usually we are much quicker. Please remember we're PEOPLE, so we don't work 24 hours or 7 days a week, but we'll do our best to assist you.

                      Comment


                      • #12
                        Get an order # in the title. I can't recall how GFS does that, but then they know what to deal with even before they open the email. I know there are some concerns at their end with proper order packaging. Last time I recieved everything I ordered, but I also recieved an alnico Tele bridge pup. I didn't get charged for it but I did let them know via email. They promptly offered a return shipping authorization. I just wanted them to know that they're potentially throwing money away. BTW I kept the pup. And no I don't feel guilty.
                        Anybody want an unused GFS tele bridge pup?
                        It's 4am woman make up your mind. EITHER SPIT IT OUT OR SWALLOW IT!!!

                        Comment


                        • #13
                          Gmail. There's a folder that keeps the spam for a while, I have old spam messages from April 30th even. I've looked through the whole thing too, nothing.


                          one thing to consider is that, for whatever reason, it's possible the email may not have made it TO the company (I've actually had this happen, not with this company)
                          perhaps someone else (different email, different machine, different ISP, etc) can send a message alterting the company to the missed communication

                          Comment


                          • #14
                            Got a reply from Dave yesterday. Thanks for the advice.

                            I'm not sure what happened with the first emails, but they were titled "wrong pickup sent, order xxxxx" or something of that nature.

                            Anyway, it's all sorted out. I cant wait to hear these pickups

                            Comment


                            • #15
                              Glad to see it's gonna work out.
                              It's 4am woman make up your mind. EITHER SPIT IT OUT OR SWALLOW IT!!!

                              Comment



                              Working...
                              X