Regarding the e mail delay.Martin gets bombarded by thousands of e mails from all kinds of anal Martin nerds needing to know arcane,obscure details about the centre of gravity of their bridge pins,and the tonal properties of gold plating.
I have it on good authority that some of these people have been known to actually play their guitars.
Bottom line,they will get back to you-eventually.
BTW,I`m marketing a range of personally monogrammed arm socks-anyone interested?