Hindsight is usualy 20/20, and worth something if you can learn from it.
The 000-1 was the first acoustic I bought in about 11 years, the one before that was a Guild jf4 witch is still running good without any repaire/set-ups at all. The frets are shot. I did'nt think the hight of the pins/saddle on the 000-1 was a problem at time of purchase...go figure. Mabey it has changed since I got it.
One thing I forgot to mention: A faint white, dusty line has appeared where the heel joins the body. It started showing up about a year after I got it.
Anyway, Rauen recommended a good Martin-authorized repairman, I talked to him for a long time, described everything, answered his questions, and he said it's covered, send it. So I did.
I never thought I'd put a guitar on a ups truck, but I did today.
Why did Rauen do the ramps? Because I asked him to, along with making the pins seat all the way down. I bring a lot of guitars to Rauen, and I may be confusing one set-up with another. It could be (and would make a bit more sense) that I had the ramps and the set-up done at the same time.. I don't remember. The reciept(s) in the case with the guitar, on the ups truck.
Will give a full report upon it's return.