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GCX Audio Switcher issues

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My current band's guitarrist recently made the switch to rackmountable effects and MIDI controlling/switching. He has a GCX Audio Switcher with a 12 switch Ground Control.


He is worried about a popping sound he is getting when pushing any switch from the ground control MIDI controller while using the buffered in and outs. He contacted the manufacturer and they told hima way to fix the grounding cable setup, but to no avail.


Any suggestions/ideas?

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