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chauvet stage designer 50 HELP!

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please can you help a non specialist?  We ahev this lighting desk at our school.  The LED lights connected to it will only come on when i press 'full on' or when i flick the polarising switch on the rear of the desk.  If i try to use the faders nothing happens at all.... any ideas?  have looked at the manual and can find nothing..  or can anyone suggest a help desk i can contact in the uk?

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