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What is the problem with Musictoyz?

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  • What is the problem with Musictoyz?

    They owe me money from a couple of orders I canceled. They told me by e-mail they would refund the money to Paypal within 24 hours, and that was almost a month ago.

    They don't respond to voice mail or e-mail.

    Do I have any recourse? Does anyone have any suggestions?

  • #2
    If you paid with paypal file a claim.
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    • #3
      They told you 24 hours and you've let them slide for a month?
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      • #4
        They told you 24 hours and you've let them slide for a month?


        Actually, I've left several messages for them... voice mail, e-mails, they are not responding to anything.

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        • #5
          If you paid with paypal file a claim.


          I tried that, but there's a 45 day window of opportunity. Since the money was deducted from paypal months ago, there's nothing they can do. They did send an e-mail to Musictoyz on my behalf, but that was ignored too!

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          • #6
            I would have filed a claim around 30-40 day mark if I didn't have the product in hand.

            Did you pay with a credit card to fund the paypal charge?

            Banks have much longer chargeback periods and generally are much more helpful than paypal in these situations.
            Run!





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            • #7
              I would have filed a claim around 30-40 day mark if I didn't have the product in hand.

              Did you pay with a credit card to fund the paypal charge?

              Banks have much longer chargeback periods and generally are much more helpful than paypal in these situations.


              Alright....I guess I was a little casual in letting so much time go by for a couple of "backordered" items. Nevertheless, it doesn't explain why their customer service is so lame and they can fail to provide an appropriate response to one of their longstanding customers.

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              • #8
                Read up on the 153452345 other MusicToyz threadz. People get screwed by them all the time it seemz.
                part-time printmaker, full-time superhero || joneallen.com | kickstarter project

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                • #9
                  I don't understand why people keep buying from them.
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                  • Stonergrunge
                    Stonergrunge commented
                    Editing a comment

                    AnderMocs wrote:
                    I don't understand why people keep buying from them.

                    Because:

                    1. Not everybody know Harmony Central (yes, unbelievable, I know) in order to learn about MusicToyz.

                    2. Not everybody take the time to do a decent research to see if MusicToyz owns a good reputation.

                    3. I knew about a webstore called MusicToyz long before a website called Harmony Central. Considering the important fact that:

                    3.1. I'm from Chile (south america) and

                    3.2. english is not my native language,

                    that says a lot about MusicToyz popularity worldwide.


                • #10
                  I don't understand why people keep buying from them.


                  I guess it's good to throw out a reminder once in a while.

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                  • #11
                    I used to order from them...never had problems when I did. Glad I stopped when I did I guess!
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                    • #12
                      I don't understand why people keep buying from them.


                      this.
                      This website sucks now

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                      • #13
                        I guess it's good to throw out a reminder once in a while.



                        We do. There has probably been 4 threads in the past month about their lack of Customer Service.
                        part-time printmaker, full-time superhero || joneallen.com | kickstarter project

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                        • #14
                          We do. There has probably been 4 threads in the past month about their lack of Customer Service.


                          Okay... I've done my part for the month.

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                          • #15
                            With business ethics like that, they won't be around terribly long. Everything comes back to you eventually.

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