Members Mahuska Posted December 17, 2009 Members Share Posted December 17, 2009 Say I thought that I would share my recent positive experience with RocktronCustomer service. Last January I bought a Rocktron Cyborg Digital Delay pedaland after some time passed it started to behave. Of the 8 presets on the frontonly the first 6 would work. Via midi you can access more presets but the factthat it was acting up and the warranty nearing it's end I called them. I told the dude the problem and he asked my name address etc, and said he would ship me out a new one. I asked him if he wanted me to ship the other one back, he said no. Hell he didn't even ask for proof of purchase which I offered.I just received the replacement today and all is well. Thanks Rocktron Link to comment Share on other sites More sharing options...
Members tele0507 Posted December 17, 2009 Members Share Posted December 17, 2009 I just called their customer service department after reading your post and told them I bought a Rocktron Cyborg Digital Delay pedal 6 weeks ago (lied) and after some time passed it started to misbehave. Of the 8 presets on the front only the first 4 would work. Via midi, you can access more presets but the fact that it was acting up and worring about the warranty nearing it's end I called them, probably the same dude also asked me my name address etc, and too said he would ship me out a new one. I asked him if he wanted me to ship the other one back, he said no. Also he didn't even ask for proof of purchase which I offered. I am now waiting for a replacement. Thanks Rocktron and Mahuska Link to comment Share on other sites More sharing options...
Members Mahuska Posted December 18, 2009 Author Members Share Posted December 18, 2009 I just called their customer service department after reading your post and told them I bought a Rocktron Cyborg Digital Delay pedal 6 weeks ago (lied) and after some time passed it started to misbehave. Of the 8 presets on the front only the first 4 would work. Via midi, you can access more presets but the fact that it was acting up and worring about the warranty nearing it's end I called them, probably the same dude also asked me my name address etc, and too said he would ship me out a new one. I asked him if he wanted me to ship the other one back, he said no. Also he didn't even ask for proof of purchase which I offered. I am now waiting for a replacement. Thanks Rocktron and Mahuska I sincerely hope you are jesting. Link to comment Share on other sites More sharing options...
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