Members msky Posted December 6, 2019 Members Share Posted December 6, 2019 I have purchased a new Solar A1.6FRC, when it arrived I noticed a defect with the floyd rose cavity (see pictures attached). I took the guitar to an experienced luthier, his assessment is that the routing for the floyd rose was correctly done with a CNC, however after this work was done, more material was likely removed at the top edge of the cavity by hand, leaving the cavity unnecessarily large for a floyd rose tremolo and the noticeable roughness mentioned above. After contacting customer service, their explanation is that all cavities are CNC routed, and depending on the grain direction the cut can be more or less smooth. Considering this is a cosmetic issue and everything else on the guitar was done well, is this normal/acceptable for a guitar at the $900 price point, and has anyone seen this problem before? My Jackson SL2 also made in Indonesia does not have this problem. I'm trying to figure out if I should keep it for a 10% refund, or return it for a full refund (I'll have to eat the 55 USD import tax paid to UPS + return shipping cost). Any input would be greatly appreciated. Thanks. Link to comment Share on other sites More sharing options...
Moderators daddymack Posted December 6, 2019 Moderators Share Posted December 6, 2019 no, not acceptable at all, and if they saw those pics, and were okay with that appearance, I would return the guitar and buy from a company that cared about quality and their customers. I would also make sure I gave them bad reviews EVERYWHERE! This is exactly why many of these instruments are 'lower cost'...they don't invest in quality. You are learning a valuable lesson regarding spending that kind of money for an instrument sight unseen. If it were a $300 guitar, okay, take the 10% and live with it, but at $900? No f---ing way! Link to comment Share on other sites More sharing options...
Members mrbrown49 Posted December 6, 2019 Members Share Posted December 6, 2019 Nope. Not acceptable. Even the lowest price squires can manage cleaner corners than that. Link to comment Share on other sites More sharing options...
Members Grant Harding Posted December 6, 2019 Members Share Posted December 6, 2019 Butchery! That never should have left their shop. Link to comment Share on other sites More sharing options...
Members brucebennett Posted January 20, 2020 Members Share Posted January 20, 2020 poor Quality Control sounds like. Never heard of Solar as a brand name. but seems like they need some better eyes at the QC station Send her back. Link to comment Share on other sites More sharing options...
Members 1001gear Posted January 20, 2020 Members Share Posted January 20, 2020 If you can play, the shoddy work might add value. Link to comment Share on other sites More sharing options...
Members AJ6stringsting Posted January 21, 2020 Members Share Posted January 21, 2020 Heck, I ordered some GFS guitar bodies from the clearence section that had higher QC ....Return the guitar !!!! Link to comment Share on other sites More sharing options...
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