Is Peter still around?

[BlueStrat]

I need some help.

 

I signed up with Tunecore in January. Based on recommendations from folks here, is sounded like a good idea.

 

Well, here it is the middle of May, and I'm still waiting to get distributed anywhere. I went to Rhapsody and did a search. Nada. Amazon? Nope. Napster? Uh-uh. Itunes? Zip.

 

I've written to support 3 times and pretty much gotten a form letter response each time-we're working on it, we don't know why this is happening, getting you online is our highest priority, etc etc. with an assurance that I'll be contacted as soon as the issue is resolved. And then I'm never contacted, because it isn't resolved. I keep asking if there's a problem but the form letter doesn't address that.

 

So, I don't know what else to do. Peter, if you're still around, got any ideas?

 

You can PM me if you'd rather do it in private.

[Lee Flier]

I have zero experience with Tunecore, but I do know this is probably not their fault. Even if your stuff gets submitted to the download services within the promised timeframe, that's no guarantee as to when the download sites will post your tunes.

 

With each of our CD's it took two years from the time we submitted them (through CD Baby) to the time they appeared on iTunes et al. Some of the services still don't have our second CD online and it was released 2 years ago... most of them were still just posting our first one when the second one was released.

 

CD Baby does warn everybody that this can happen, though. I hear the timeframe has gotten smaller now... so maybe our new CD will only take 18 months.

[BlueStrat]

I have zero experience with Tunecore, but I do know this is probably not their fault. Even if your stuff gets submitted to the download services within the promised timeframe, that's no guarantee as to when the download sites will post your tunes. With each of our CD's it took two years from the time we submitted them (through CD Baby) to the time they appeared on iTunes et al. Some of the services still don't have our second CD online and it was released 2 years ago... most of them were still just posting our first one when the second one was released. CD Baby does warn everybody that this can happen, though. I hear the timeframe has gotten smaller now... so maybe our new CD will only take 18 months.

 

Hmm. I received an email soon after I signed up in January saying that the average time to get stuff up was about two months, and to look for my stuff to be up sometime about March. I wonder why they'd say that? I'd ask them but I'm sure I'd just get another form letter.

[cherri]

Aren't you set up for digital distribution through CD Baby?

 

I checked out Tunecore and ended up not signing up with them, since we're having good digital sales through CD Baby already.

[PeterTuneCore]

I'm not really here much these days, BlueStrat, but write me at peter@tunecore.com and I'll see how I can help.

 

Honestly, it shouldn't take this long, not these days: we deliver to the stores in about SIX HOURS, and lately the longest iTunes has taken is about a month. Something is clearly up. I'm happy to say problems are very rare these days, but I'd still like to help.

 

Let me know.

 

--Peter

peter@tunecore.com

[pjrake]

we submitted our EP in february through tunecore and it was up on all major online sites within the month. this included: itunes, rhapsody, napster, and amazon.

 

we even changed the artwork the following month and it only took about a week.

 

sorry this happened; so far tunecore has been great for us!

 

-PJ