Members denvertrakker Posted October 24, 2007 Members Posted October 24, 2007 With the free shipping for $29 minimum, and a decent case on sale, I decided to order one for my classical. Placed the order on Saturday, as of a few minutes ago it's still "being packed". Customer Service says, "malfunction in the warehouse". Gee, haven't we heard that before? No word on when the order will ship. Sigh...
Members dhoenisch Posted October 24, 2007 Members Posted October 24, 2007 Maybe after a month of waiting, they will send you an e-mail saying that it will be on backorder until March 18, 2008 like they did with my order. Dan
Members OldGuitarPlayer Posted October 24, 2007 Members Posted October 24, 2007 It sounds like this MF place really sucks sometimes. I wonder if anyone from Canada has ever bought anything from them?
Members Howie22 Posted October 24, 2007 Members Posted October 24, 2007 Or, they hold your shipment on your new PA Head for a month because the "free gift" that comes with it was out of stock.
Members denvertrakker Posted October 24, 2007 Author Members Posted October 24, 2007 Maybe after a month of waiting, they will send you an e-mail saying that it will be on backorder until March 18, 2008 like they did with my order. Customer Service:"Oh no, it's in stock all right, it's just a question of getting it out of the warehouse.":mad::mad:
Members C70man Posted October 24, 2007 Members Posted October 24, 2007 Customer Service: "Oh no, it's in stock all right, it's just a question of getting it out of the warehouse." :mad: :mad: I know this is non guitar, but still on subject...I took a shot at ordering coffee from Gevalia...they said they would include a free "stainless steel" coffee maker...well I got a coffee maker, but it wasnt stainless and it broke in two weeks. I complained and asked for a "stainless" replacement...well, got the replacement...another plastic one. The coffee is ok, the coffee maker sucks...I guess the moral of the story is, if its free, don't buy (into) it.
Members happy-man Posted October 24, 2007 Members Posted October 24, 2007 I've only had good luck with MF so far. I guess the fact that the accessories on my stupid deal were misadvertised could be considered bad, but the same wrong description was all over the web on everyone else's site. And when I called to complain they sent me a tuner and strings which arrived in a few days. So I'm still happy with MF. Scott O
Members guitarist21 Posted October 24, 2007 Members Posted October 24, 2007 I've only had good luck with MF so far. Me too. I ordered a set of tenor banjo strings from MF and it was shipped pretty quickly. I was worried it wouldn't, but it all worked out okay. Knock on wood. Ellen
Members DonK Posted October 24, 2007 Members Posted October 24, 2007 I had all but stopped buying from them back in the late 90's because of exactly these kinds of problems. They seemed to have gotten better for awhile, but it looks like they've regressed. They should take a lesson from Gateway Computers: Gateway was once dominant in the direct-order channel PC business (Dell was a distant second, and even third at one point). Gateway allowed their fulfillment and customer service to decline and Dell blew past them.
Members FenderPusher Posted October 24, 2007 Members Posted October 24, 2007 Sweetwater needs to step up, offer some crazy deals and some more brands and crush MF like a bug.
Members Tele The Truth Posted October 24, 2007 Members Posted October 24, 2007 I placed a MF order to take advantage of the free shipping over $29. I needed some strings, so I bought a 10 pack of D'adarrios for $29.95. A couple days latter, I get shipping confirmation and all of the sudden, my order had been doubled. I called customer service and they told me that they were having computer problems with it doubling orders on non refundable items. Their solution was for me to call back once the strings come so that I can send back half of the order. I can't wait to try to return a non returnable item. I think it might be less hassle to just have a crap load more strings than I need for a while.
Members bsman Posted October 24, 2007 Members Posted October 24, 2007 Sounds to me like Musician's Friend is really trying to "earn" it's acronym!
Members guitarist21 Posted October 24, 2007 Members Posted October 24, 2007 Sweetwater needs to step up, offer some crazy deals and some more brands and crush MF like a bug. Though I haven't had any problems with MF, I agree with you. Sweetwater often costs more than MF but they make up for it in customer service. Ellen
Members dhoenisch Posted October 24, 2007 Members Posted October 24, 2007 The inside front cover of the last few MF catalogs has a message from the President of MF assuring everyone that the move is complete and stuff is flying off the shelves..... They told me the same thing the last two times I called them on a guitar I waited over a month for, and cancelled. They kept telling me that it would be shipped in a day or two now that everything was up and running again. Oh, and supposedly, the guitar I was supposed to get was in stock the entire time it was "being picked". Now that I think if it, I need to order some strings. Sweetwater, Here I come. Dan
Members guit30 Posted October 24, 2007 Members Posted October 24, 2007 Sweetwater, This is a good company, wish they had a bigger catalog, they target a higher end type of customer and don't have the selection that MF has, but I have been able to get discounts from my personal sales guy. Jim
Members toddinjax Posted October 24, 2007 Members Posted October 24, 2007 I thought it was just me! I've used MF in the past and been pleased ,but my last order had a few "in stock" items "being packed" for close to a month before I got two of them and then a backorder notice for one. It was not big $$$ items but it taught me not to trust them when is says "in stock".
Members denvertrakker Posted October 25, 2007 Author Members Posted October 25, 2007 Maybe after a month of waiting, they will send you an e-mail saying that it will be on backorder until March 18, 2008 like they did with my order. Dan BINGO! This morning I got this:"Dear Customer: Thanks again for your recent order #XXXX. The items which were in stock have been shipped, and we've sent your package tracking information via a previous email.(There was only one item on the order, and it wasn't shipped.) As you may recall from the Item Status on our website or from speaking with us when you placed your order, the item(s) listed below are not in stock.(NO, I recall your customer service person assuring me the item WAS in stock!) Our orders for this gear have been expedited through the manufacturer, and we are still expecting to ship your products within the timeframe originally quoted. (Which would have been a week ago...) If we anticipate an extended delay, we will contact you again to verify any changes you may wish to make. We sincerely appreciate your patience in awaiting these backordered items. Rest assured that Musician's Friend buying power is working on your behalf to make sure your gear needs get top priority with manufacturers.:rolleyes::rolleyes: If you have any questions about your order or need further assistance, please click on the link below to visit our customer support center where you can view our knowledge base or submit a question.http://mf.custhelp.com You can also call our customer service at 1-800-776-5173 24 hours a day, 7 days a week. Thank you for choosing Musician's Friend."Now I understand that woman who attacked a Comcast computer with a hammer....:mad::mad::
Members DonK Posted October 25, 2007 Members Posted October 25, 2007 I meant to add in my post above: I just received a dozen picks from them that were part of a larger order I placed about 3 MONTHS AGO!
Members denvertrakker Posted October 30, 2007 Author Members Posted October 30, 2007 So, I have to give them a little bit of credit... Five days after their confusing email...to which I replied, asking an explanation...which they never replied to... The case shows up! Damn nice case for $39 (no freight!), too! I still think they're "dazed and confused".
Members tomwil Posted November 1, 2007 Members Posted November 1, 2007 I ordered the same case from MF on 10/25, was shipped on 10/26, and received 10/31. All for $39.99 including no-cost-shipping! I also agree that it is a nice case, but seems to have a strange smell. Gonna leave it open to air out before placing the guitar in it. http://www.musiciansfriend.com/product/Musicians-Gear-Deluxe-Dreadnought-Case?sku=540945
Members guit30 Posted November 1, 2007 Members Posted November 1, 2007 Donk, Love That Fender Blues Jr amp, really has a great sound, just got my microcube, can't wait to try it out Jim
Members Tony Burns Posted November 1, 2007 Members Posted November 1, 2007 MF 's not all that bad , you have to order something you have the patience to wait for - like when has a musican ever had patience ?
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