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Logging In to HC - Trouble Shooting

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  • Logging In to HC - Trouble Shooting

    Will My Old Password Work if I'm returning after a long absence?

    No, you will need to reset your password. Unfortunately, it is industry practice to not transfer passwords when moving to a new platform for security reasons. All you need to do is go to "Sign In" and select "Reset Password". You will be asked to enter the email address associated with your user account and will be emailed a link to reset your password. If you no longer have access to the email associated with your account and can provide proof you are the owner of your account, please contact Dendy Jarrett (djarrett@harmonycentral.com) and he or Phil O'Keefe (pokeefe@harmonycentral.com) will reach out to you within 24 hours to assist.

    Of Important Note: If you do reset your password through the automated system, please check your junk mail folder if you do not receive an e-mail within 15 minutes. The reset password access is a time-sensitive code and will expire.

    Once you have reset your password, it is important that you clear your cache memory so that your individual computer will drop the old password and our servers can see the new password. If you are unsure about clearing your cache, please google the term and follow the instructions that best fit your Operating System and your Browser.