01-26-2013 09:31 AM
One interesting datapoint from (my) first-known spammer that got thru (precious51 was her nom).
Anyway, she was spamming out PMs for about 8 hours before being shut down, which seemed like a long time in comparison to what I remember w/the previous incarnations of HC. Do you know if that was because the mods were all busy with other things (gee, it's not like you guys haven't been busy lately), or is it slower to get a spammer banned because it has to be passed back thru to Lithium?
I hope we have not given up the ability to ban spammers locally/quickly in the exchange for the glabal spammer database maintained at Lithium. Precious51 was fairly innocuous, as spammers go... but a real dangerous spammer could have done massive damage in 8 hours.
01-26-2013 09:40 AM - edited 01-26-2013 09:42 AM
Okay, I could accept that this forum software was part of a custom help desk package that is scalable for each client. The "accept as solution" feature gives it the classic help desk feel. That makes sense. If they can modify it to make HC users happy, I think it might just work.
01-26-2013 09:49 AM - edited 01-26-2013 09:51 AM
Here's a bit more about Lithium:The Lithium Social Customer Experience Management Platform combines online customer community applications such as forums, blogs, innovation management, live chat, and tribal knowledge bases with the broader social Web and traditional CRM business processes, resulting in a wide range of online customer interaction methods. Lithium's SaaS-based platform delivers products on-demand in a hosted environment rather than as traditional, packaged software. Stemming from its gaming roots, the platform incorporates elaborate rating systems for contributors, with ranks, badges, and “kudos counts.”
And despite all those buzzwords they delivered a site where:
On 1: I really do not understand how they missed this one, every other forum does it.
On 2: What wrong with the simple markup used by every other forum in the world.
Sorry, that's a bit of a digression into specifics, but they really shouldn't be selling this solution as general purpose forum software, they have much to learn, in terms of features delivered, from the open source guys.
01-26-2013 10:09 AM - edited 01-26-2013 10:13 AM
I think those are entirely valid concerns, no question.
I'm not exactly happy (and yesterday I was having a very grouchy day) but it's not finished yet. Many things the admins have asked for -- and trust me, they are very much paying attention to what people are saying, and, in fact, were asking for many of these items out in front -- are promised. A few, like multi-quote, unfortunately, are not.
The problem, as has been noted, but perhaps insufficiently nonetheless, is that the old system had pretty much completely broken down, presumably for a web of reasons, primary among them the spam burden but also likely the enormous and ever-growing database supporting posts going back many, many years. And millions and millions of them.
The changeover was intended to be much slower and more deliberate -- but with users simply unable to pull up two pages in a row or even make a post much more often than not, it was clear that HC was about to be circling the drain unless something was done immediately, so the entire changeover was pushed forward on an emergency basis. No one wanted to, but it was felt that drastic action was necessary to keep the site alive.
01-26-2013 10:43 AM
....and I think most people would agree with that call. Here we all are, arguing about some fine, or not so fine points, just like on the old HC......back in business, which we certainly weren't before somebody made that emergency decision !
01-26-2013 12:03 PM - edited 01-26-2013 12:21 PM
Here we all are, arguing about some fine, or not so fine points, just like on the old HC.....
Sorry, loco, but one man's 'fine point' is another man's showstopper. The only reason I'm still here is that I have a professional (web) interest in whether this succeeds or fails ... and a vague hope that sometime in the next couple of weeks I'm going to get back the functionality that makes participatiing in more than one sub-forum a pleasure and not a pain.
01-26-2013 12:14 PM
Many things the admins have asked for -- and trust me, they are very much paying attention to what people are saying, and, in fact, were asking for many of these items out in front -- are promised.
That's good to know, b2b, thanks for the info. Has to be said though, I'm not alone in feeling that issues that ordinary users like me raise here are simply being ignored. (There's little evidence to the contrary, besides your post.) Witness:
BAOB: you are so damn right!
No updates in the (poorly implemented) Update file since the 23rd.... still does not bespeak of communication at the level I had hoped for. Just for once, I'd like to see a list of acknowledged bugs, the proposed fixes/changes (if they are even possible to fix) and a target date for the changes to be rolled out. And update this list about once a day. This was basic to all the Betas I've ever been involved in.
What would make me much happier is to see that every time someone starts a thread raising a new issue, that someone in authoority (mod, Lithium employee, whoever) acknowledges that it's been seen and added to a list. That ought to be enough to give confidence that stuff will (eventually) be addressed, hopefully it will stop (or diminish) duplicate threads, and it will certainly stop me bumping my most important issue back to page 1 every couple of days.
01-26-2013 12:20 PM
Sorry, loco, but one man's 'fine point' is another man's showstopper. The only reason I'm still here is that I have a professional (web) interest in wether this succeeds or fails ... and a vague hope that sometime in the next couple of weeks I'm going to get back the funtionality that makes participatiing in more than one forum a pleasure and not a pain.
I agree on all levels with this.
My interest now is almost purely clinical...I want to watch the trainwreck unfold right down to the final, screeching, UI-Covention-Shattering hack. But since we lack sufficient feedback, it's getting rather boring right about now.
They could actually make one helluva reality show outta this, if we only had knowledge of the behindthescene shennanigans at GC and Lithium.
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