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Originally Posted by OverDriven
Well, after raising hell with Gibson. I finally got my guitar today. I was told the multi-layer bonding, and color required much more time and care, so that was the reason for the delay.
Apparently, they didn't take enough care with the finish, as there are two flaws in it. They look like dents, but they are completely smooth. I sent pictures to sweetwater, and to the "President," and "Product Manager," at Gibson to see what they suggest at this point. Build date on the guitar is 6/21/12. So for whatever reason, apparently, it is true they haven't made any of these in the last 5+ months.
At that price, for how long you waited, I would return it. Tthere is simply no excuse. That guitar is a blem/c stock with those dimples. I am really sorry. I am livid and it is not my guitar.
Call Heritage. I'd bet they'd get you a 150 toot sweet.
Many thanks to the OP for posting and keeping the facts in front of the rage you must feel (I know I would be just furious).
My little episode with geting a CV Tele from Hello Music (first one DOA and had clearly been beaten on when sold as "new;" second one ok cosmetically but had some crappy pickups in it) was an echo of the time I ordered an Agile (first one arrived with a cracked/shattered finish); at least Kurt made sure the 2nd guitar was terrific (Hello Music was friendly and courteous and great customer-service-wise, but the 2nd guitar was clearly also b-stock of a sort).
I'm not going to buy guitars from mass-retailers online. I just can't afford to have something like this happen, and it seems that almost everyone I know who has ordered guitars online has had a similar experience.
Are online guitar sales seen as a way of dumping b stock on the ignorant or helpless? Sorry, but I have to think so at this point.
I'm a business owner myself, and deal with customers a lot. I'm pretty easy going, it doesn't take a whole lot to make me happy, just do lie to me. I felt I was being lied to at first by Sweetwater. I now know, Gibson left them in the dark, and it wasn't Sweetwater's fault. I also thought I'd keep it updated and just provide the facts to show how Gibson is handling this. I honestly didn't expect much, so what they are doing so far I am more then pleased with. I understand how mistakes happen, it's not the end of the world. How you correct them says a lot about you as a person/business. I've got bigger things to worry about then a guitar, so this has been a somewhat entertaining joke. It gives me something stupid to bitch about. No body's happy until they let everyone know how miserable they are.
Many thanks to the OP for posting and keeping the facts in front of the rage you must feel (I know I would be just furious). My little episode with geting a CV Tele from Hello Music (first one DOA and had clearly been beaten on when sold as "new;" second one ok cosmetically but had some crappy pickups in it) was an echo of the time I ordered an Agile (first one arrived with a cracked/shattered finish); at least Kurt made sure the 2nd guitar was terrific (Hello Music was friendly and courteous and great customer-service-wise, but the 2nd guitar was clearly also b-stock of a sort). I'm not going to buy guitars from mass-retailers online. I just can't afford to have something like this happen, and it seems that almost everyone I know who has ordered guitars online has had a similar experience. Are online guitar sales seen as a way of dumping b stock on the ignorant or helpless? Sorry, but I have to think so at this point.
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