Electric Guitars

[JVH]

Like I said guitar not available anymore so I guess it's a non issue now.

[eeddings]

Originally Posted by JVH

Like I said guitar not available anymore so I guess it's a non issue now.

Just trying to help you with your code...

[chbaker]

Sorry for the delay hopping back on here, I'm out Sundays and Mondays. I know that we sent out 819 codes yesterday. Is there anyone still waiting on their code, or have questions on what they received? We also had a few we had to call to give since an email address wasn't provided at the time of checkout, so it may be worthwhile to check your voice mail if you haven't received it. Either way, if you have any unanswered questions or concerns, feel free to email them to forums@musiciansfriend.com and we'll get you taken care of.

Sincerely,
Chris Baker
Night Supervisor

[leftyjay]

received one of my $355 gift cert yesterday. that was for 12-6-12

still waiting on another $325 gc to arrive. i bought another item a few days after (12-8-12) so it should arrive in the next day or so.

[esphil]

Used a $160 on a Mustang 2 for a total of $15 out of pocket shipped

[sl2gx]

Hey Chris just emailed you I havent got anything yet and my order was placed Nov 24 or 25. Thanks

[chbaker]

Originally Posted by sl2gx

Hey Chris just emailed you I havent got anything yet and my order was placed Nov 24 or 25. Thanks

Check your inbox!

Sincerely,
Chris Baker
Night Supervisor

[sl2gx]

Nothing there Chris

[chbaker]

Originally Posted by sl2gx

Nothing there Chris

I just PM'd you. I responded to an email we got right around when you posted this, but it may have been someone else.

Sincerely,
Chris Baker
Night Supervisor

[sl2gx]

Yea I just gave you my email in a reply to your pm. Thanks

[chbaker]

Originally Posted by sl2gx

Yea I just gave you my email in a reply to your pm. Thanks

I think it may have been blocked as spam or junk, that was the email. I just shot you another email as well as a PM to make sure you get the info.

Sincerely,
Chris Baker
Night Supervisor

[sl2gx]

Thank you Chris everything is taken care of. Thanks for all your help

[Tool Shedd]

Originally Posted by chbaker

Sorry for the delay hopping back on here, I'm out Sundays and Mondays. I know that we sent out 819 codes yesterday. Is there anyone still waiting on their code, or have questions on what they received?

I sent an email to the Forums team and they got things sorted for me right away (surpassing my expectations.) Thanks for your help, you folks do customer service right!

[fhh]

Received two codes today. Not sure what orders or items they're for. One may be cumulative for an order 2.5 weeks ago, but miscalculated a bit lower. The other is correct for a single item out of an order from less than a week ago, but that order had another eligible item so I'm not sure. The certs may be sent out of order as I also had another order in between, but maybe the unexpected cert values throw me off.

Originally Posted by eeddings

Just got two of my price match certificates. One of them was $10 less than it should have been.

Did you get it fixed?

Originally Posted by eeddings

I placed the order online and was able to use both a $15 and a $30 PM code stacked on the same order.

Just entering the PM eCert codes as you would coupons?

Originally Posted by MatteK

FYI, I used my 55 dollar "gift card" to get another price matched item

Did you do it online or by phone?

[chbaker]

Originally Posted by fhh

Received two codes today. Not sure what orders or items they're for. One may be cumulative for an order 2.5 weeks ago, but miscalculated a bit lower. The other is correct for a single item out of an order from less than a week ago, but that order had another eligible item so I'm not sure. The certs may be sent out of order as I also had another order in between, but maybe the unexpected cert values throw me off.


Did you get it fixed?


Just entering the PM eCert codes as you would coupons?

Did you do it online or by phone?

Email forums@musiciansfriend.com and I can check on what certificates you've received were for and see if any got missed.

Sincerely,
Chris Baker
Night Supervisor

[eeddings]

Originally Posted by fhh

Received two codes today. Not sure what orders or items they're for. One may be cumulative for an order 2.5 weeks ago, but miscalculated a bit lower. The other is correct for a single item out of an order from less than a week ago, but that order had another eligible item so I'm not sure. The certs may be sent out of order as I also had another order in between, but maybe the unexpected cert values throw me off.


Did you get it fixed?


Just entering the PM eCert codes as you would coupons?

Did you do it online or by phone?

Yes, it was fixed via phone and I was able to enter them just like coupons and stack them on the online order.

[fhh]

chbaker: Thanks Chris. I'll wait a few more days to see what other certs come, instead of creating unnecessary work for you.

Originally Posted by eeddings

Yes, it was fixed via phone and I was able to enter them just like coupons and stack them on the online order.

That's good to know, thanks.

[fhh]

If you don't use the whole cert value, can the rest be used in another order?

[eeddings]

Originally Posted by fhh

If you don't use the whole cert value, can the rest be used in another order?

I specifically asked CB:

"The code is single use and won’t hold a balance, so you will want to get as close as possible to the value of the code when using it. If you were to use a $100 code on a $50 order, you’d be leaving $50 on the table."

[fhh]

Is there a way to ship a single order to 2 addresses?