02-19-2013 11:56 AM
I ordered some pickups from The Mad Ape on Thursday at 3pm CST, or 1pm PST. As of right now, the order is still processing. WTF?
I emailed them this morning, but no reply. So I'm just wondering if they always have such wonderful service?
02-19-2013 12:03 PM
02-19-2013 12:08 PM
02-19-2013 01:21 PM
There are a number of smaller websites that do not have sales deducting quantity from inventory immediately....sometimes it is due to processing payments (especially if you chose paypal), othertimes, it takes a manual-action on the part of the biz-owner to update inventory costs. This isn't something you just fire off constantly throughout the day. Some online "point of sale" software is run in batches by the company you lease the software from ... tons of reasons.
Also, remember we just had a bank holiday (CowForPrez Day) so there was no $ processing on Monday. And in this day and age, you'd be just plain stupid to send gear without making sure the payment cleared.
02-19-2013 03:37 PM
I've ordered a couple of pedals from them and didn't have any issues. I know that doesn't help much, but everything about my experience with them was good.
02-20-2013 04:01 AM
02-20-2013 04:24 AM
Fuckin' spammers man.
Werd, there was this guy with a Mario Frogsuit avatar with links to his lame band in his sig.
Sounded windows 95 midi music.
02-20-2013 10:29 AM
You could always try calling them. Their phone number is on their website: http://www.themadape.com/aboutus.asp
I went to their store last year. It's very small, and there's only a few people who work there. They were really helpful, down-to-earth guys.
02-20-2013 10:44 AM
That happened to me a couple of years ago when I ordered a Godlyke PowerAll. I contacted them after a week and they told me that they were actually out of stock. But, they upgraded me from the basic PowerAll to the PowerAll Plus (without me asking) for free and sent it right out. So, I'd buy from them again. You might just have to follow up with them on the phone.
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