Like I stated before, it's up to you tweaking it for the type of sound you want. I really dig it. To give you an example of the sound this one captures listen the Hendrix's Purple Haze solo. That's the sound of this pedal with a nice fuzzface in front of it. Hard to believe, I know. It's all in how you set it. To get that sound I have the fuzz set for a really smooth fuzzy sound then set the OT10 after it Effect=1, Edge=7 and Dry=3. this should get you a starting point for your setup anyway.
Reliability/Durability:
This thing ain't about to break any time soon. Need I say more?
Ease of Use:
It's kind of hard to figure out how to make this pedal sound good. "Effect" adds in one octave lower to the sound, "Edge" adds an octave up, and "Dry" mixes the processed signal with the unprocessed signal. A friend gave me this one because he just didn't dig that type of effect. This pedal isn't a clean octave by any means...it is a little fuzzy, but if you set it just right it sounds really cool by itself. The nice sound comes out when you throw a fuzz or distortion pedal in front of it...(overdrives do nicely also). So it's kind of hard to figure all that out, but once you do you'll want to play through it all day!
Customer Support:
Don't know.
Overall Rating:
Do get a really neat almost synth type sound this is a cheap way to go. Since it doesn't have fuzz built into the pedal most people pick it up try it and put it back down. they just don't have a good idea of how to apply it, that's all. So...it's underated. I love it. My buddy, Jeff, don't understand why I like it so much...but he's got Clapton in his heart while Jimi stays in mine.