Good (but not great) sound quality. Not as strong of an effect as other flangers but a decent basic flanger.
Reliability/Durability:
Pretty good, standard DOD construction. The two drawbacks are the plastic pedal switch and plastic battery door that many people lose. I've never had a problem with either but they are drawbacks never the less.
Ease of Use:
An easy to use basic flanger.
Customer Support:
Never had to deal with them.
Overall Rating:
This was the first pedal I ever owned. A lot has changed in 8 years though. It's not the strongest or most versatile flanger you will find but a pretty decent one and (in my opinion) better than the more recent DOD FX-75C. If you are looking for a great flanger, I would recommend the Boss BF-3 but this a great basic flanger for the money.