Yeah, I'm currently dealing with CD Baby now sucking horribly. It's SO much different now, unbelievable. Before = simple, fast, great service. Now = NO service, not simple, not fast. Had helpful support for an issue, then my support person dropped off the face of the earth apparently. Still waiting for help. My CD SHOULD be released soon, if CD Baby gets it's {censored} together. They had no problem taking my money however, that they've got down.
I'm in a similar situation... they took my money, did a REALLY half-assed job getting the CD online (they put up the physical CD for sale on their sight, but only sent it to ONE download service, of which I'd never heard of). Now the download service disappeared and I've written them countless times about and received no response. Then to top it off, they're doing digital downloads of some of my CDs that I don't want them to do digital downloads of, and wrote them about that too, and received no response.
It doesn't bode well for them, or for us...