i dont care who {censored}ed that guitar up, its Keith's responsibility to keep the buyer in the know and he absolutely NEEDS to keep a line of communication with the guy. REfund the money and let him ship the broken guitar back, its not the buyers problem, its the seller/senders problem. I hate this {censored}, and it is suprising because Keith has an excellent repuation here. If he has problems going on in his life, its not the dude that forked over the cash for the guitars fault, get him his instrument or his money back.