I really have to tell the story....
I have been shopping for a J45 for some time, preferably a Vintage instrument.
I like Sam Ash....they have always been nice to deal with and lots of good info, so I gave them a shot first.
That being said, here's ...the short version.
I ordered a Vintage J45 from their site. When the guitar showed up it wasn't quite what was described.
I won't go into the details, but what was important is how Sam Ash dealt with the situation.
Not only did they offer to fix the problem, give me a full refund with no freight charge, but offered to replace the instrument.
Well being that you don't really just replace a vintage guitar I was leaning towards just the refund and chucking the whole situation up to just a bad experience.
But I received a phone call, yes a phone call from Mike Rock of Sam Ash...head buyer.
He asked what he could do to make me happy....No discussion of money, just what would make me happy.
I told him I really wanted a J45 and preferably a vintage....he suggested I visit my closest Sam Ash and try out a new one...just to see if I'd be interested....so I did.
I tried out more than one...but found one I was quite impressed with...a brand new Standard VintageSB.
Mike Rock called the manager of the store and told him the guitar was mine.
I won't go into the plus/minus $$$ part of the deal, but I will say I got the better end of the deal by a long shot.
Not only was Sam Ash willing to take care of my wants, but also by making me feel I was important to them as a customer...I was totally impressed.
No, I don't work for Sam Ash, nor do I know anyone there...but I will tell you that they earned all my future business.
I highly recommend their business ethic and their outstanding customer service...that being said here's what I got....did I mention is has the Baggs system...and the Gold Warranty.