Members xoeo Posted April 27, 2010 Members Share Posted April 27, 2010 A few days ago me and a friend purchased a novation launchpad from guitar center. We decided today we wanted to return it and they won't allow return because it included some watered down version of ableton with us. Are we being stiffed or is this actually right? Anyone input welcomed preferably from someone that works at guitar center. Link to comment Share on other sites More sharing options...
Members fly_with_v Posted April 27, 2010 Members Share Posted April 27, 2010 I never had a problem with that form MF, but I usually do not open the software until I am sure I will keep the product. Link to comment Share on other sites More sharing options...
Members orbm1 Posted April 27, 2010 Members Share Posted April 27, 2010 I never had a problem with that form MF, but I usually do not open the software until I am sure I will keep the product. Did you open the software? If you did, you may not be able to return it.... did you try talking to the manager? Link to comment Share on other sites More sharing options...
Members Elias Graves Posted April 27, 2010 Members Share Posted April 27, 2010 Opened software not returnable. EG Link to comment Share on other sites More sharing options...
Members BlueHeaven Posted April 27, 2010 Members Share Posted April 27, 2010 Take it back on a different day when someone else is working. Always someone there who will make the transaction go thru. That's a pretty {censored}ed up situation as you can't return a piece of hardware do to the free inclusion of a {censored}ty piece of software. I've have the watered down Ableton as it came with a midi controller I purchased, it's super lite POS software, which is why it is included for free with so many products. Also, my product didn't have the software in any package to open. Simply the CD in a paper sleeve, I'd imagine your's is the same. I think the guy doing your return was prob just being an asshole. Link to comment Share on other sites More sharing options...
Members megawzrd Posted April 28, 2010 Members Share Posted April 28, 2010 Software being watered down or not I can see why they might not accept the return. But talk to the right manager and you might be able to persuade them that you were not informed by the salesman that if the accompanying software was opened it would not be returnable. If the watered down software was on the driver disc then you might just gotten the wrong salesman. Stand alone disc you probably shouldn't have opened it. Link to comment Share on other sites More sharing options...
Members jr_vw2 Posted April 28, 2010 Members Share Posted April 28, 2010 I think it's just your GC I bought a pickup from my local GC put it in a guitar...didn't like it....took it back out cut the end off clean and returned it. I hate guitar center they are coporate America at it's finest Link to comment Share on other sites More sharing options...
Members cbh5150 Posted April 28, 2010 Members Share Posted April 28, 2010 I. for one, have never encountered a problem when returning a piece of hardware that included a bundled software disc (just returned a Boss ME-25 today). I believe the policy refers to an actual software purchase or package. Link to comment Share on other sites More sharing options...
Members crazycarl Posted April 28, 2010 Members Share Posted April 28, 2010 They tried to do this to me on a firewire interface, I just said it wasn't a software product and I had called their help line to specifically ask if that product was covered under their return policy and they backed me up.I hadn't opened the software though so if you've opened yours you may be out of luck. Link to comment Share on other sites More sharing options...
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