Members nohjy Posted December 29, 2012 Members Share Posted December 29, 2012 and a great Christmas. Their PM program this year allowed many of us to buy items we would not have otherwise been able to afford. Furthermore, they lived up to their promise to honor their pricematching program even when I know it was a major loss to the company. This has been the best experience I have ever had with an internet retailer. I also wanted to thank Chris Baker from MF for his personal attention to the Harmony Central population and for putting up with a lot of BS in the process. You are a class act Mr. Baker and a credit to MF! In my professional life, I am an executive of a financial company and I would kill to have employees as dedicated as you are to your customers.Many thanks!Best regards,John Link to comment Share on other sites More sharing options...
Members Fusion1 Posted December 29, 2012 Members Share Posted December 29, 2012 Well said. Chris Baker is one of the best! Link to comment Share on other sites More sharing options...
Members billythegoat Posted December 29, 2012 Members Share Posted December 29, 2012 Link to comment Share on other sites More sharing options...
Members bjcarl Posted December 29, 2012 Members Share Posted December 29, 2012 Chris Baker is the man. OP is an employee of MF Link to comment Share on other sites More sharing options...
Members peskypesky Posted December 29, 2012 Members Share Posted December 29, 2012 Methinks the OP is suffering from PMS*. *Price-Matching Syndrome. Link to comment Share on other sites More sharing options...
Members peskypesky Posted December 29, 2012 Members Share Posted December 29, 2012 Methinks the OP is suffering from PMS*. *Price-Matching Syndrome. Link to comment Share on other sites More sharing options...
Members fhh Posted December 29, 2012 Members Share Posted December 29, 2012 Hear, hear. I'm yet to see how it all unfolds in my case but I expect it will be fine. Link to comment Share on other sites More sharing options...
Members Buttcrust Posted December 29, 2012 Members Share Posted December 29, 2012 got a slide bar for a lap steel (ordered, was not initially sent with the lap steel guitar I ordered) and a electric guitar cable (one included with guitar didn't work). He took care of all concerns. Link to comment Share on other sites More sharing options...
Members eeddings Posted December 29, 2012 Members Share Posted December 29, 2012 Several e-mails were sent between Chris and I this holiday season and he helped me out immensely. I wholeheartedly agree that his focus on the customer is extraordinary and very much appreciated. Thanks, Chris! Link to comment Share on other sites More sharing options...
Members jhorne Posted December 29, 2012 Members Share Posted December 29, 2012 If MF actually had excellent service no one in this thread would know who Chris Baker is... Link to comment Share on other sites More sharing options...
Members GAS Man Posted December 29, 2012 Members Share Posted December 29, 2012 Didn't you mean Music 123?And yeah, Chris Baker helped out when responses were coming slow. THANKS -again.But I ended up biting on at least 2 deals (bought 2 of one item and 4 of another) that had to have been money losers for M123 (but we're not talking big bucks here), so I was surprised they honored the deals - KUDOs!But I have given the M123/MF conglomerate A LOT of money over the years (we're talking in the 5 digits here) so I don't mind getting a little something back. Used to be I had a nice bank of rewards credits with M123 but they seemed too dificult to retrieve after MF bought them out.But yeah, although it was slow sometimes, the PM system did get me a couple very good deals, but on one of them, they are out of stock (that color), so I guess I shouldn't be counting the chicks yet. Link to comment Share on other sites More sharing options...
Members Buttcrust Posted December 29, 2012 Members Share Posted December 29, 2012 Originally Posted by jhorne If MF actually had excellent service no one in this thread would know who Chris Baker is... when I was in contact with him, he answered several questions I had about some items I eventually purchased. He was very helpful and knowledgeable Link to comment Share on other sites More sharing options...
Members jhorne Posted December 29, 2012 Members Share Posted December 29, 2012 Originally Posted by Buttcrust when I was in contact with him, he answered several questions I had about some items I eventually purchased. He was very helpful and knowledgeable My point is that if MF actually provided 'excellent service', none of us would have had to involve Chris in any of the problems that occurred. The fact that their service is so bad required him to get involved in the first place. Link to comment Share on other sites More sharing options...
Members Buttcrust Posted December 29, 2012 Members Share Posted December 29, 2012 ^dig it Link to comment Share on other sites More sharing options...
Members nicholai Posted December 30, 2012 Members Share Posted December 30, 2012 Originally Posted by jhorne My point is that if MF actually provided 'excellent service', none of us would have had to involve Chris in any of the problems that occurred. The fact that their service is so bad required him to get involved in the first place. I'm still waiting (in my mind now i guess) on a PM about a GRETA for 90$ that wouldn't go in my cart at midnight on Black Friday, so your platitudes amuse me. We shouldn't know who Chris is, but good work brah. /I prob didn't need that amp anyways. Pretty sure I like the bug era v5 I got for 80 better. Link to comment Share on other sites More sharing options...
Members eeddings Posted December 30, 2012 Members Share Posted December 30, 2012 Originally Posted by jhorne My point is that if MF actually provided 'excellent service', none of us would have had to involve Chris in any of the problems that occurred. The fact that their service is so bad required him to get involved in the first place. IMHO, I don't think it was Customer Service at fault -- Marketing, and probably Legal, were behind the Price Match fiasco. Chris and his team got were batting clean-up for their mess. Nevertheless, I am extremely grateful for the MF 150% price match guarantee this holiday season. It got me into some gear I would otherwise not be able to afford. Sure, they could've all communicated better and got on the same page regarding what was and was not price match material, but closer to the end I think they were doing very well and for the most part were on the same page. Link to comment Share on other sites More sharing options...
Members Fusion1 Posted December 30, 2012 Members Share Posted December 30, 2012 Chris Baker just yesterday cleared up the questions I had as to what gift cards were for what items I ordered. Only then was I able to determine if I received all of the gift cards and for the correct amounts. Concerning the confusing nature of the gift card price matching program, it seemed the customers as a whole were pleased as I know that I am. Thanks Chris and thanks MF/M123 Link to comment Share on other sites More sharing options...
Members 67mike Posted December 30, 2012 Members Share Posted December 30, 2012 Chris and MF were great to us, as was M123. Sam Ash sure got things going, and zzounds were also quite helpful.Now, if my credit card company would follow suit..... Link to comment Share on other sites More sharing options...
Members Help!I'maRock! Posted December 30, 2012 Members Share Posted December 30, 2012 i'm still waiting for my $87 SuperEgo. Link to comment Share on other sites More sharing options...
Members chbaker Posted January 3, 2013 Members Share Posted January 3, 2013 Thanks guys, it's been my pleasure to help, and sorry again for all the confusion. You're always welcome to reach out to me or my team for help, now or down the road. Originally Posted by jhorne My point is that if MF actually provided 'excellent service', none of us would have had to involve Chris in any of the problems that occurred. The fact that their service is so bad required him to get involved in the first place. With the size of our organization, there are always going to be mistakes, and there will always be room to improve. While it would be great if everything always went smoothly, I get a lot of pleasure out of being here to help where we may have dropped the ball. I feel confident that overall most customers do get excellent service from us, but we're always going to work on improving as well. Originally Posted by nicholai I'm still waiting (in my mind now i guess) on a PM about a GRETA for 90$ that wouldn't go in my cart at midnight on Black Friday, so your platitudes amuse me. We shouldn't know who Chris is, but good work brah. /I prob didn't need that amp anyways. Pretty sure I like the bug era v5 I got for 80 better. If you need any further help, feel free to reach out to me at forums@musiciansfriend.com. Originally Posted by Help!I'maRock! i'm still waiting for my $87 SuperEgo. This was a misprint in the catalog, but I'd be more than happy to work out a special deal for you for the inconvenience. Email me and I'll see what I can do for you. Sincerely, Chris Baker Night Supervisor forums@musiciansfriend.com Link to comment Share on other sites More sharing options...
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