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I want to personally thank Musician's Friend for their excellent service...

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  • I want to personally thank Musician's Friend for their excellent service...

    and a great Christmas. Their PM program this year allowed many of us to buy items we would not have otherwise been able to afford. Furthermore, they lived up to their promise to honor their pricematching program even when I know it was a major loss to the company. This has been the best experience I have ever had with an internet retailer. I also wanted to thank Chris Baker from MF for his personal attention to the Harmony Central population and for putting up with a lot of BS in the process. You are a class act Mr. Baker and a credit to MF! In my professional life, I am an executive of a financial company and I would kill to have employees as dedicated as you are to your customers.



    Many thanks!



    Best regards,

    John

  • #2
    Well said. Chris Baker is one of the best!
    1

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    • #3
      Good dealings with ~dcindc x2~alleytrash~ashasha~jjegg~Yavin

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      • #4
        Chris Baker is the man.



        OP is an employee of MF
        .

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        • #5
          Methinks the OP is suffering from PMS*.







          *Price-Matching Syndrome.
          The most important part of my religion is to play guitar.
          Lou Reed

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          • #6
            Methinks the OP is suffering from PMS*.







            *Price-Matching Syndrome.
            The most important part of my religion is to play guitar.
            Lou Reed

            Comment


            • #7
              Hear, hear. I'm yet to see how it all unfolds in my case but I expect it will be fine.

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              • #8
                got a slide bar for a lap steel (ordered, was not initially sent with the lap steel guitar I ordered) and a electric guitar cable (one included with guitar didn't work). He took care of all concerns.
                So many guitars, so little time

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                • #9
                  Several e-mails were sent between Chris and I this holiday season and he helped me out immensely. I wholeheartedly agree that his focus on the customer is extraordinary and very much appreciated. Thanks, Chris!

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                  • #10
                    If MF actually had excellent service no one in this thread would know who Chris Baker is...

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                    • #11
                      Didn't you mean Music 123?



                      And yeah, Chris Baker helped out when responses were coming slow. THANKS -again.



                      But I ended up biting on at least 2 deals (bought 2 of one item and 4 of another) that had to have been money losers for M123 (but we're not talking big bucks here), so I was surprised they honored the deals - KUDOs!



                      But I have given the M123/MF conglomerate A LOT of money over the years (we're talking in the 5 digits here) so I don't mind getting a little something back. Used to be I had a nice bank of rewards credits with M123 but they seemed too dificult to retrieve after MF bought them out.



                      But yeah, although it was slow sometimes, the PM system did get me a couple very good deals, but on one of them, they are out of stock (that color), so I guess I shouldn't be counting the chicks yet.
                      A '57 Classic, MIJ from USA parts.
                      HCEG Existentialism: I buy guitars, therefore, I am.
                      Well Dick, it's got a good beat, and I could dance to it, so I give it a 10!
                      I have opinions of my own,strong opinions but I don't always agree with them.

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                      • #12






                        Quote Originally Posted by jhorne
                        View Post

                        If MF actually had excellent service no one in this thread would know who Chris Baker is...




                        when I was in contact with him, he answered several questions I had about some items I eventually purchased. He was very helpful and knowledgeable
                        So many guitars, so little time

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                        • #13






                          Quote Originally Posted by Buttcrust
                          View Post

                          when I was in contact with him, he answered several questions I had about some items I eventually purchased. He was very helpful and knowledgeable




                          My point is that if MF actually provided 'excellent service', none of us would have had to involve Chris in any of the problems that occurred. The fact that their service is so bad required him to get involved in the first place.

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                          • #14
                            ^dig it
                            So many guitars, so little time

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                            • #15






                              Quote Originally Posted by jhorne
                              View Post

                              My point is that if MF actually provided 'excellent service', none of us would have had to involve Chris in any of the problems that occurred. The fact that their service is so bad required him to get involved in the first place.




                              I'm still waiting (in my mind now i guess) on a PM about a GRETA for 90$ that wouldn't go in my cart at midnight on Black Friday, so your platitudes amuse me. We shouldn't know who Chris is, but good work brah.



                              /I prob didn't need that amp anyways. Pretty sure I like the bug era v5 I got for 80 better.
                              Originally Posted by csm


                              You get a limited-edition self-relic'ing guitar at no extra cost and you're COMPLAINING?



                              [Insert religious affiliation political party and or spiritual belief here]

                              57 Gibson Cg-530, 66 Teisco Mosrite "clone", 78 Rickenbacker something or other, 80's St. Blues, Classic Vibe 60's strat, Fender Blacktop HH strat, Switch Sig Stein, Switch Tele style, Austin SG, Yamaha something, lol.
                              Vox Ampeg Peavey Hartke Bogen and Bugera amps, every tube pedal i can find. Muff. Loopers.

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