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  • #76






    Quote Originally Posted by chbaker
    View Post

    Sorry for the delay. Depending on where your email goes to, it does kick an automatic email letting you know we received it. Unfortunately, the Music123 quoting functionality is on an old system, but general emails will do that. If you email webtalk@music123.com or PM me, I'd be happy to get your request resolved



    Sincerely,

    Chris Baker

    Night Supervisor








    Fwiw, I never get auto response emails from m123, always from MF. That said both both their turnaround time goals more often than not. Sometimes with great prices, other times asking for more info, or suggesting I call. I've learned my lesson. When time is of the essence, call.
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    • #77
      I;m pleased to report that Music 123 finally responded to my PM request on the Epi Les Paul Jr Special P90 in Satin Yellow @ $129
      Gibson: J-45, Songbird Deluxe, CJ-165 (maple), J-100 XTRA (bubinga),Les Paul Junior Special (P-90), Les Paul Melody MakerMartin: Custom Shop 00-15 Fender: Standard Stratocaster HSS Bushman: Cedar Tone tenor ukulele

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      • #78






        Quote Originally Posted by MikeArta
        View Post

        I;m pleased to report that Music 123 finally responded to my PM request on the Epi Les Paul Jr Special P90 in Satin Yellow @ $129




        If you call, they'll probably go ahead and knock another 5% off of that for ya
        .

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        • #79
          I sent in a PM for the Gibson SG Standard on 12/13. I didn't recieve a PM until 7 days later and it was in my spam folder so by the time I checked it the price match was expired as they limit price matches with a 9 day expiration period. Wouldn't you expect the expiration period to start from the time they send out the price match email to you, and not the time the customer originally sends in the price request?
          1

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          • #80
            music123 yesterday told me the only thing they will do is pricematch or take 15% off the music123 price. I did the MF route instead.

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            • #81
              I've been trying to get a price match for a week on a Les Paul Deluxe with a coupon code on zZounds, but M123 has only given me quotes that are higher than zZounds. The latest email I got yesterday said that zZounds price is $2249 (it's actually $1499), and that they never received a screen shot that I sent of the coupon code applied (price with coupon is $1349.10). Then they said, "...for the time being we have such a limited supply of these currently that I cannot set up a quote."
              Hold mah beer an' watch this!

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              • #82






                Quote Originally Posted by Flatspotter
                View Post

                I've been trying to get a price match for a week on a Les Paul Deluxe with a coupon code on zZounds, but M123 has only given me quotes that are higher than zZounds. The latest email I got yesterday said that zZounds price is $2249 (it's actually $1499), and that they never received a screen shot that I sent of the coupon code applied (price with coupon is $1349.10). Then they said, "...for the time being we have such a limited supply of these currently that I cannot set up a quote."




                It worked for me and at least johnnytuinals...you could try the route I took...after getting a price match from M123, called zzounds and got them to price match M123's price match. Since I was being sincere, I must've come off as sincere as it was pretty easy.



                If you haven't, I'd also recommend sending in multiple price match requests to M123 and/or calling. Contacting Chris Baker is also an option, but per M123's policy, you should be getting the Deluxe for $1245.



                M123 is pretty much the biggest bunch of bull**************** I think I've ever seen in retail...I really wish they'd stop this price matching crap so I'm never tempted to buy from them again.
                .

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                • #83






                  Quote Originally Posted by bjcarl
                  View Post

                  It worked for me and at least johnnytuinals...you could try the route I took...after getting a price match from M123, called zzounds and got them to price match M123's price match. Since I was being sincere, I must've come off as sincere as it was pretty easy.



                  If you haven't, I'd also recommend sending in multiple price match requests to M123 and/or calling. Contacting Chris Baker is also an option, but per M123's policy, you should be getting the Deluxe for $1245.



                  M123 is pretty much the biggest bunch of bull**************** I think I've ever seen in retail...I really wish they'd stop this price matching crap so I'm never tempted to buy from them again.




                  I tried calling first, and they said they wouldn't price match a coupon code. I persisted, and offered to send a screenshot. The CSR told me to send it, then I got an email with a quote that was higher than zZounds. I emailed a couple of times, and once got another quote that was higher than zZounds, and another that I referenced above.



                  I'm gettting tired of all this nonsense...
                  Hold mah beer an' watch this!

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                  • #84
                    Sounds pretty much like standard operating procedure over at M123 with these shenanigans.









                    Quote Originally Posted by Flatspotter
                    View Post

                    I tried calling first, and they said they wouldn't price match a coupon code. I persisted, and offered to send a screenshot. The CSR told me to send it, then I got an email with a quote that was higher than zZounds. I emailed a couple of times, and once got another quote that was higher than zZounds, and another that I referenced above.



                    I'm gettting tired of all this nonsense...




                    1

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                    • #85






                      Quote Originally Posted by Flatspotter
                      View Post

                      I tried calling first, and they said they wouldn't price match a coupon code. I persisted, and offered to send a screenshot. The CSR told me to send it, then I got an email with a quote that was higher than zZounds. I emailed a couple of times, and once got another quote that was higher than zZounds, and another that I referenced above.



                      I'm gettting tired of all this nonsense...




                      If you aren't completely fed up yet, I'd try the following:



                      Call again and if you are not successful, get the name of the CSR and their supervisor, and anyone else involved in the transaction, and send all of that information to the email Chris Baker provided. I have a feeling by the time you start asking for names they'll probably come around. Or you could skip the first part and just send all the info in an email. Only risk there is that they sell out before the email gets handled...



                      There really is no excuse for this stupid ****************, but it has been going on for years.

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                      • #86
                        When persistence fails, use annoyance...send in 10 price match requests and email Chris Baker! Telling them you've seen posts by a lot of folks on HC who've already gotten that deal might not hurt, either...
                        .

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                        • #87
                          All;



                          I have had 100% success submitting pm's via the website, and have submitted several in the past month or so.



                          1. They do seem to take a while (last one took 5 days). I'm guessing the CSR's work on these when they have down time. Each one is a one off, so it takes a person to actually investigate, do the math and send the quote.



                          2. I send ONE PM request, not 10. Why make extra work for these people?



                          3. I *BUY* the item. Again, why kick the tires? Are you going to buy the item? Don't submit PM's just to see what happens. What happens is you make work for someone. I see a number of "I have a PM for, pm me for it" in the deals thread. That makes extra work for people - if you don't intend to buy, don't waste their time - just sayin'!
                          --
                          Wagdog
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                          • #88






                            Quote Originally Posted by wagdog
                            View Post



                            2. I send ONE PM request, not 10. Why make extra work for these people?




                            It's not so much that I want to give them extra work-or even that I actually want to annoy them...I sent in a PM once last year and then accidentally sent in another cuz I couldn't remember whether I'd done it or not. This was my first attempt ever at PMing via M123...the first response I got was the famous, "we can't match that because it's not the same item"(it was), the second response was, "Best Buy is not an authorized Fender dealer". Thinking these were screwy replies and obviously mistakes, I sent in a 3rd request on the same item and was offered an amazing 5% off coupon.



                            At this point, I was pissed because I couldn't fathom how a company could promote itself with a guarantee and then reply with bogus excuses like that...on my 4th attempt, they finally matched the price.



                            Since then, I've personally seen and heard every bull**************** excuse from them for not matching a price, when I send in 10 at a time, it's always on something that I intend to buy and I always end up buying(except when I have multiple successful price matches on the same item).
                            .

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                            • #89
                              I hear ya man. Was just thinking/bloviating out loud, lol.



                              Fwiw, I sent in a pm this morning on some stuff and got a reply within 15 min. Maybe the time of day matters? Who knows.
                              --
                              Wagdog
                              Check out Lunar Commander on:
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                              • #90






                                Quote Originally Posted by wagdog
                                View Post

                                I hear ya man. Was just thinking/bloviating out loud, lol.



                                Fwiw, I sent in a pm this morning on some stuff and got a reply within 15 min. Maybe the time of day matters? Who knows.




                                I did actually send in a test PM yesterday(just one) on a Vox SSC33(their newer single-cut guitars with the funky p90-looking p'ups). Shockingly, they replied fairly quickly and did a straight-up 123% PM...



                                If you aren't familiar with the guitar, MSRP is $1000 and they were being sold for $799 til recently. In any case, I now have a PM on one for $242.49 It's good til Jan.2...I might use it, but if anyone reads this and really wants one, hit me up and it's yours. Otherwise, I'll slap that bitch in the deals thread sometime next weekend
                                .

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