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MUSIC 123 ignoring price matches?

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  • #31






    Quote Originally Posted by Naregnemyes
    View Post

    what case was it? i'm looking for a tele case. And a les paul one actually XD.










    Quote Originally Posted by MatteK
    View Post

    Yeah, do tell, I'm looking for a case too...




    It WAS a Gator Case for Les Paul. I say 'WAS' because after Best Buy blew them out, M123's price match policy resulted in a run on the same case which depleted its own inventory. I heard that some folks didn't get the deal. M123 have back ordered mine, but they are honoring the deal. Yes it did take me 10 minutes of holding on the phone, but the CSR came on twice to apologize and update me what her manager was doing to push it through. It didn't hurt that the case was for a guitar I bought from M123 (i.e. repeat customer), and that I was NICE to the CSR.



    So you could try finding a killer deal on a tele case at BestBuy and then try a PM with M123, but I don't know how well that will work. My problem is BestBuy offers very little musical gear in CA... actually my local store closed, so it was never really an option for me. Obviously they are not treating everybody fairly, but until I get the screwgy, I will stick with M123.
    Originally Posted by wedgehed II


    Instead of searching for intelligent life in the universe, NASA should send a probe to this thread.

    Comment


    • #32
      Hello everyone,



      My name is Chris I work for Music 123. I sincerely apologize for the trouble those of you have had in getting price match quotes set up. Please email your support ticket ID numbers or a copy of your original requests to webtalk@music123.com and I'd be happy to review your requests for you. If you have any other questions or concerns please let me know, thanks!



      Chris M.

      Music 123 Customer Service

      Comment


      • #33
        I owe m123 props. I sent a follow up PM request saying I hoped I wasn't being ignored and the sales rep came through. Order placed, not a big order but I got a dozen sets of EB slinkys for under $28, so a GRRRREAT deal
        My Gear
        Schecter Corsair
        TelePartsCaster x3
        Dano Convertible

        Taylor 114
        Gretsch Americana

        Vox Pathfinder 15R
        Vox VT15
        Fender SCXD
        Yamaha THR5

        For Sale:
        Duncan Pickups

        BG Pups Tele Set

        Looking For:
        Vox AC4C1 amp
        Gibson 70s tribute minihum pickup(s)

        Comment


        • #34
          well, item is now off of sale, so they got their wish...they ignored it long enough. Lame...
          My Gear:
          2008 Fender American Standard Telecaster
          1998 Squire MIM Stratocaster
          Takamine acoustic
          Fender P-Bass

          Comment


          • #35
            Ordering online is not going away.



            "being in customer service for over 20 years I go out of my way to help NICE people-even to the point of bending the rules if I can." This. This, times a hundred thousand. Ms. Hedonia works for a Very, Very Large Company as a CSR part of the day, warehouse hand for them and nursing student on various afternoons. They have over a million customer accounts and log 2-300,000 orders nationally on a daily basis. They are monitored ad infinitem.



            Know what? They still hang up on dicks, and their management, who trust me drill down on call time, upselling, etc., don't give them grief about it. The customer who are crummy on the phone are never worth the time or energy they require.



            As for which is easier calling or emailing ... ???? why ask? Some like synchronous communication, some asynchronous. That's why they have multiple channels.



            I think the real issue here is one of honesty - is M123 falsely advertising a policy that they do not try to honor? That's not a small thing; class action lawsuits evolve around just such practices. All you need is an aggressive lawyer and a friendly judge to get a class certified, and it can really mess things up.



            I give Chris huge props for coming on the board and extending an offer of an attempt to rectify individual situations. His method of addressing complaints is phenomenally proactive and encouraging. However, it doesn't really address the original question: Is M123 honoring their stated policy?



            ANY time spent by a customer attempting to bring business to you MUST be honored; no business can afford to take any other approach, unless they are a monopoly.

            Comment


            • #36
              Music123 PM Experiment Part 2: Electric Bugaloo



              Placed 2 PM requests for the Gibson SG Standard P-90 in ebony which zzounds.com currently has for $664.95.



              Both just came back with they can't match it because it's out of stock at zzounds.com. But actually, as of this moment, it still shows as in stock.



              Moral: Call.
              NEWB since '09.

              Comment


              • #37
                joemonkey, this doesn't piss you off that they are lieing to you? Of course the next course of action is to call, but if they were honest there would be no need to call.
                1

                Comment


                • #38






                  Quote Originally Posted by Fusion1
                  View Post

                  joemonkey, this doesn't piss you off that they are lieing to you? Of course the next course of action is to call, but if they were honest there would be no need to call.




                  Listen, they could be lying or they could just be really dumb. ****************, there could even be a memo circulated among CSRs that tells them to play these games. I don't know for sure, but I'm not a conspiracy theorist guy so my mind doesn't automatically go there.



                  Bottom line is that I don't have a right to their products or services, or even a hassle-free transaction. If they want to play games, then I can choose not to give them my business. Same with you and everyone else. Eventually, word will get so widespread that they'll go out of business, or as in the current situation, they'll send in St. Baker to jump on the grenade and smooth things over. Sure it would be nice to get a slightly better deal than what Zzounds is offering, but I'm not entitled to it.



                  And truth be told, my issues with your complaints go more to the fact that not only did they price match you (usually not done on closeouts) but they made it a sweetheart by throwing in free money. And instead of calmly and patiently letting them iron out the details with the GC situation, you immediately went bat**************** crazy, going on and on about how horrible the situation is for you and how dreadful it is to have to talk to another human being on the phone while trying to cash in on your free money. It's just too much, man. You got a free guitar today. You should be walking on air today, but instead your moaning the hassle it took to get your free guitar.



                  Hell, you even suggested that their Akai pedal snafu was an intentional bait-and-switch. My immediate thought was that maybe you have Asperger's. Now I'm just wondering who hurt you so bad in the past.



                  Of course all of this is IMHO, my 2 cents, etc. You probably think I'm a dick, but this is all my take on what I've read. Hare Krishna.
                  NEWB since '09.

                  Comment


                  • #39
                    My $.02, there are so many bottom feeders born by the internet forums that are trying to scam the system, the email customer service center has to thoroughly check out the price claim and get a supervisor to sign off. SO yes the company is to blame and they probably do have policies to filter out the casual buyers fishing for a good deal, but the OCD bargain fiends that try to finagle unrealistic deals by whining and blustering on the internet are part of problem too. Bad behavior cuts both ways folks.

                    Comment


                    • #40






                      Quote Originally Posted by CRM123
                      View Post

                      Hello everyone,



                      My name is Chris I work for Music 123. I sincerely apologize for the trouble those of you have had in getting price match quotes set up. Please email your support ticket ID numbers or a copy of your original requests to webtalk@music123.com and I'd be happy to review your requests for you. If you have any other questions or concerns please let me know, thanks!



                      Chris M.

                      Music 123 Customer Service




                      Just sent you an email regarding all four of my price-matching issues this week.
                      My Gear:
                      2008 Fender American Standard Telecaster
                      1998 Squire MIM Stratocaster
                      Takamine acoustic
                      Fender P-Bass

                      Comment


                      • #41
                        Listen, they could be lying or they could just be really dumb. ****************, there could even be a memo circulated among CSRs that tells them to play these games. I don't know for sure, but I'm not a conspiracy theorist guy so my mind doesn't automatically go there.

                        Bottom line is that I don't have a right to their products or services, or even a hassle-free transaction. If they want to play games, then I can choose not to give them my business. Same with you and everyone else. Eventually, word will get so widespread that they'll go out of business, or as in the current situation, they'll send in St. Baker to jump on the grenade and smooth things over. Sure it would be nice to get a slightly better deal than what Zzounds is offering, but I'm not entitled to it.

                        And truth be told, my issues with your complaints go more to the fact that not only did they price match you (usually not done on closeouts) but they made it a sweetheart by throwing in free money. And instead of calmly and patiently letting them iron out the details with the GC situation, you immediately went bat**************** crazy, going on and on about how horrible the situation is for you and how dreadful it is to have to talk to another human being on the phone while trying to cash in on your free money. It's just too much, man. You got a free guitar today. You should be walking on air today, but instead your moaning the hassle it took to get your free guitar.

                        Hell, you even suggested that their Akai pedal snafu was an intentional bait-and-switch. My immediate thought was that maybe you have Asperger's. Now I'm just wondering who hurt you so bad in the past.

                        Of course all of this is IMHO, my 2 cents, etc. You probably think I'm a dick, but this is all my take on what I've read. Hare Krishna.


                        And that is the bottom line. It is like someone that complains that McDonald's screwed up their $0.99 cheeseburger. It is $0.99 for a reason. You can either deal with the way they do business to get your $0.99 cheeseburger or you can go somewhere else. Everyone is entitled to their opinion but my suggestion is if you don't like the way you are being treated or the deal you are getting, go somewhere else. I realize there can be snags and hassles in the process of getting M123 to honor their policy but it is my choice to deal with it or go somewhere else. Lately, I've decided to go other places for a myriad of reasons. Although, I just bought a Squier Jaguar HH for $130 and a BC Rich Mockingbird bass for $150 from (neck through classic series model that was priced at $699). You won't hear me complaining that I had to reply to them and call in on one occasion. I also am sitting on about 10 pricematches that are >50% off regular price. I also had an instance where they were claiming Best Buy wasn't an authorized dealer back in August when I was staring at Fender's site showing them as such and guided the CSR to that page where he stated he didn't see Best Buy and when I asked him to read what he saw, he started listing off every thing but Best Buy. After two CSR's I told them I was done. It wasn't worth it at that point.
                        Good trader/seller: Woody_in_MN, GibsonQC, m90guy, maltomario, drmojoxl, RockinIt, souperman08, Hand Amputation, D-log

                        Comment


                        • #42
                          my experience is that they are prompt and give great service. I got a 70s tribute for them at a ridiculous price. The luck of the draw I guess. To be fair, customer service and any type of sales takes the patience of job... been there, done that
                          From Great Dane: INTERNET stands for: Inter-connected Network of Tools Endlessly Regurgitating Negatively Energized Tantrums

                          Comment


                          • #43
                            i hope music123/musiciansfriend gets their inventory sorted out on the Akai Distortion/Fuzz...
                            Originally Posted by Frets99


                            All guitars cost $300.
                            What you pay depends on the headstock.

                            Comment


                            • #44
                              "I don't have a right to their products or services, or even a hassle-free transaction."

                              This may not be technically accurate. Most businesses are required to get some sort of license, certainly those the size of M123. Part of the licensure procedure is to adhere to laws, many of which regard one's business obligations when serving the public.

                              No, M123 is not a public utility, but they do serve the public and as such, are bound by some regulations. False advertising is not just a poor business practice, it is illegal. State by state, there are others ... I am NOT saying the OP is justified in being uncivil, but I do find it telling that this is a problem that has occurred for many people.

                              Comment


                              • #45
                                "I don't have a right to their products or services, or even a hassle-free transaction."

                                This may not be technically accurate. Most businesses are required to get some sort of license, certainly those the size of M123. Part of the licensure procedure is to adhere to laws, many of which regard one's business obligations when serving the public.

                                No, M123 is not a public utility, but they do serve the public and as such, are bound by some regulations. False advertising is not just a poor business practice, it is illegal. State by state, there are others ... I am NOT saying the OP is justified in being uncivil, but I do find it telling that this is a problem that has occurred for many people.


                                Last thing I want to do is keep this going. Simply put, you can't prove they're doing it on purpose. They may be; they may not be. They could be completely disorganized with making sure the CSR's fully understand the policies, or like I said before, they may very well be telling them to behave dishonestly.

                                If it's the former, then might as well just move along to a retailer that suits your needs a little bit more snugly. If it's the latter, then yeah it's illegal. But who cares? Unless you're an attorney or a consumer rights freedom fighter, move along to someone else or make peace with putting up with the nonsense.
                                NEWB since '09.

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