With serious empathy for those of you who have had back luck with Hello Music, I respectfully submit this video for your inspection. I listed a bunch of items that I have bought from them a few days back (I think the number is around 8 or 9). All but two have been like this one--perfect and factory fresh. The other two were fine but had less than perfect packaging. The total for this purchase was $219. No shipping was added and I got a $26 credit for some reason.