Recently saw Hello Music advertising a US Standard Strat for $798 and pulled the trigger. Didn't hurt that it was in the color combo I'd been wanting. Took them two weeks to ship, and yesterday I received my ... brand new US TELECASTER.
This my third order / fourth item from Hello Music, and there have been problems with each order but one (an EHX pedal, tough to mess that up).
1. They sold me a Squier CV Tele as new. It arrived with heavy strum marks in the pickguard plastic and dead electronics. It's clear someone played it and killed it, and it was packaged up and sold. Wouldn't have felt too bad if they advertised it as used (they were good about the return).
But I thought it "iffy" that a supposedly new guitar was very clearly a guitar that had been ridden hard and put away wet.
2. Purchased a Red Witch Titan delay at the same time. Switch was defective; popped on release. Required my time and money to fix.
3. EHX "The Worm" pedal. No problems.
4. American Standard Stratocaster ordered. Sent email inquiry about shipment date two weeks later - simply had "order is confirmed" response. Other email to previous CSR ignored.
Incorrect item shipped - US Standard Telecaster received.
Given that they tied up $800 that I had scraped together to get a Strat, during one of the better deal-making times of the year, I'm a little frustrated. I wish I hadn't tried to save $100 by shopping from them.
However, I reflected a bit on this - no other vendor that I've ordered from has ever performed so poorly. I should hope that my order is correct! A cursory google search or two tells me that my experiences are, sadly, fairly typical.
So, if you're tempted by their great pricing, I'd think twice. Just sharing my frustration and hoping others learn from my mistakes.