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Ron Pace's Guitar Repair- 4 months and still nothing

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  • Ron Pace's Guitar Repair- 4 months and still nothing

    -#UPDATE- REVIEW WITH PICS ON PAGE 2#-

    So around March I bought a used Carvin DC127 from Guitar Center for $400. Great deal for a custom made guitar. Came to find out that it was a 1995 model, which was a good year for that company. Howevere, being that old, and from the looks of it when I first got, being a gigging guitar, it of course had a few age related problems. real flat frets, dings everywhere, and worst of all, a worn out nut. Even with all these issues, I still loved that guitar. I loved the shape of the neck, the sound of the pickups, and the construction of the whole thing. This thing was an amazing guitar. So like all good girls, I wanted to treat my special lady to fine fine clothes and jewerly.




    So I go to Pace's guitar repair. Pace carries one hell of a reputation here in Houston. He's thought as one of the best luthiers in all of Houston. He's so good, that not only is he Gibson and Fender certified, he's also contracted to do work for all 5 Guitar Center's around the Houston Area. So it's no wonder why I would want to go to him for what I had in mind for my baby. The order I cooked up was:



    -pull out the old nickel frets and replace them with jumbo stainless steel frets, that way I never have to refret this thing ever again.

    -Install an original floyd rose tremolo system. My guitar originally had a Wilkinson Trem, but I didn't care for it's simpicity felt that it too was wearing down. Because of this replace though, parts of the guitar need to be routed out

    -refinish the entire guitar in House of Kolor's Kandy Apple Red



    Some of these request are not exactly easy to do, I had asked previous shops about refinishing my guitar or routing and they turned me down in fear of screwing something up. Which is why my order ended up costing me $1055.50. That almost a brand new USA guitar. Some would call me crazy and that I'm wasting money, but this thing is something special to me. This is my first guitar that I bought with my own money; and after buying and playing it for several months, I bonded with it . So with all this said, we can all gather that this has some value to me. So I pay Pace half upfront, and bid him a happy day and prepare myself for the supposive 2 month long wait.



    And here I sit 4 month later. The guitar is not done, and with the exception of one email two months ago, I yet to hear from luthier master Ron Pace, or anyone for that matter about what the completion date on this thing may be. In fact I had just payed him the other $500 two weeks ago and have yet to still hear anything about. Even when I was there with money in hand, he stilled dodged around the time related question. I remember asking him about a ball park estimate of when it could be done, and after being gone for a bit, he came back and reported that not only could henot tell me when it would be finished, but that he actually had to find it and that when he did, I would get a call from Mr. Pace personally. Of course that hasn't happened either.



    Which bring me to why I'm really upset. I'm not mad because this is taking a long time, I want this done right, not fast. I'm not mad because I had to shell out a grand for this. He is the best guitar luthier in town, and his quality should come at a little extra. I'm mad because of this man's lack of communication and inability to maintain and keep to a realistic completion schedule. He gives you a bogus estimate date, and then gets mad and avoids any comunication with you, when you come asking for why your order is on to two months over due. On top of that, what really gets my goad, is that fact that you can pay him to get your order done ahead of other people by paying a rush fee. Now I can understand, if there's time to sneak in a few orders after everything has been completed that day, then by all means, please the customer. But when your knocking back other people's stuff to months over due because you keep accepting rush orders, that's a problem, and bad business ethnicts.



    I've talked to a friend of mine whose had some work done by him, and he tell's me that unless I pay the rush fee now, then I probably won't see my stuff for another month.



    Problem is, I can't even get ahold of him to ask how much the fee is.
    <div class="signaturecontainer"><u>My Gear:</u><br />
    <br />
    -<u>Guitars</u>:<br />
    2009 Edwards Les Paul John Sykkes<br />
    1995 Candy Apple Red Carvin Custom DC127<br />
    2005 MIM Fender Telecaster<br />
    <br />
    -<u>Amps</u>:<br />
    Peveay 6505 60 watt Combo<br />
    Behringer V-tone 15 watt combo<br />
    <br />
    -<u>Other</u>:<br />
    VOX Original Wah Wah<br />
    MXR Phase 90<br />
    Electro-Harmonix holy Grail Reverb Nano<br />
    TC Electric Polygraph Tuner</div>

  • #2
    I've heard the name but that's about it. There was another guy I was in touch with awhile back that was doing this sort of work in case you want to try again after getting your money back.

    Communication is pretty critical here if we wants to maintain his rep. On the other hand, if he's contracted out for Guitar Center, Evans, Rockin' Robin, etc., he's probably too busy for you.

    If you are so inclined, see http://houstonguitarpro.webs.com/. The guy's name is Chris Schneider. Perhaps he can help.

    There's also Neil Sargent, but again I have no idea about his reputation. Supposedly good.
    <div class="signaturecontainer">------------------------------------------<br />
    Loyal subject of the Epiphone Empire and just another one of the F-Holes<br />
    <br />
    The quartersawn has been pulled for you....</div>

    Comment


    • #3
      As ridiculous as that notion may be, it's probably true. But you know, if he's too busy to maintain a business relationship between walkins like myself, then he shouldn't have taken the order.

      If you can't do the work, don't accept it.
      <div class="signaturecontainer"><u>My Gear:</u><br />
      <br />
      -<u>Guitars</u>:<br />
      2009 Edwards Les Paul John Sykkes<br />
      1995 Candy Apple Red Carvin Custom DC127<br />
      2005 MIM Fender Telecaster<br />
      <br />
      -<u>Amps</u>:<br />
      Peveay 6505 60 watt Combo<br />
      Behringer V-tone 15 watt combo<br />
      <br />
      -<u>Other</u>:<br />
      VOX Original Wah Wah<br />
      MXR Phase 90<br />
      Electro-Harmonix holy Grail Reverb Nano<br />
      TC Electric Polygraph Tuner</div>

      Comment


      • #4
        The Pace guy sounds like a total scammer. Go down to his place, demand your guitar and the return of your money. File a complaint with the Better Business Bureau. Contact the State's Attorney office.

        FWIW, the local place that contracts with the local Guitar Centers has a team of about 8 repairmen. Even though their work is good, they wouldn't be my first choice because I can't deal directly with the person doing the work. Everything gets written up on a sales order. There is little personal interaction. I only go there for warranty repair.

        Comment


        • #5
          So I finally got a hold of him, and from what I gathered, the paint job has either A.) not been started, or B.) is barely started. So it looks like I'm going to be waiting past christmas (and my birthday, the 7th). He assured me though that much attention was being put into finishing it up. Right.

          Based from what Katana has showed me, this guy does some pretty good work. Which is a shame, because I'm never going to use him gain after this little experience. Customer service is just that damn important to me.
          <div class="signaturecontainer"><u>My Gear:</u><br />
          <br />
          -<u>Guitars</u>:<br />
          2009 Edwards Les Paul John Sykkes<br />
          1995 Candy Apple Red Carvin Custom DC127<br />
          2005 MIM Fender Telecaster<br />
          <br />
          -<u>Amps</u>:<br />
          Peveay 6505 60 watt Combo<br />
          Behringer V-tone 15 watt combo<br />
          <br />
          -<u>Other</u>:<br />
          VOX Original Wah Wah<br />
          MXR Phase 90<br />
          Electro-Harmonix holy Grail Reverb Nano<br />
          TC Electric Polygraph Tuner</div>

          Comment


          • #6
            maybe he is swamped from the floods in Nashville (no pun intended) and has been doing repair work for some major people. if you say that he is that know. just a though.
            <div class="signaturecontainer"><b><font size="3">Founding Father of the Equiperate EMGers Club.</font></b><br />
            <br />
            <b>Proud Member of the Epiphone Empire</b><br />
            <br />
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            <img src="images/misc/quote_icon.png" alt="Quote" /> Originally Posted by <strong>notjonahbutnoah</strong>
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            • #7
              If you have been in his shop you probably have an idea how swamped he is. My Martin D35 is still hiding somewhere in that pile too. The "slow pace" :lol: is a little frustrating but he's done work on a bunch of my guitars over the years and I've never been anything but happy with the results.
              <div class="signaturecontainer"><div class="bbcode_container">
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              <b>(Tubefox)</b> I can't decide if I like it. I mean, I'm a fan of obscenely pointy guitars but...It looks like a cross between a flying V, a horseshoe, a viking axe, and an anorexic teenage girl.

              </div>
              </div>
              </div> Go <a href="http://s250.photobucket.com/albums/gg277/n2b4wdm8/Guitars/?albumview=slideshow" target="_blank">here</a> for my guitar pr0n. <img src="http://img3.harmony-central.com/acapella/ubb/eek.gif" border="0" alt="" title="EEK!" class="inlineimg" /> <b>Warning:</b> not safe for GAS-o-holics!</div>

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              • #8
                the guy has so many guitars in his shop that they're spilling into his living room. you can barely walk around he's so backed up.

                He should definitely be more forthcoming about the expected wait time, but I hate to see someone on here bashing his work. I use him for all of my guitar stuff and every time he's done a phenomenal job.

                He used to work for Billy Gibbons, for chrissakes.

                If it was me, I would: Call him and explain my situation in detail. Name drop some of the other guitar techs in town and mention how I'm tempted to pick up the guitar and take it to them instead. Stroke his ego a bit and tell him how much I would rather let him get the business, but at this point the wait is getting excessive.

                The squeaky wheel gets the oil.

                At any rate, this is not the kind of thing you report to the state attorney general (wtf was that about anyway??)
                <blockquote><hr><strong>weebz wrote:</strong><br><br>God appeared to me in a dream and said &quot;Thou shalt post on Guitar Jam&quot; <img border="0" title="Embarrassment" alt="" src="http://img3.harmony-central.com/acapella/ubb/redface.gif"></blockquote>

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                • #9
                  As ridiculous as that notion may be, it's probably true. But you know, if he's too busy to maintain a business relationship between walkins like myself, then he shouldn't have taken the order.

                  If you can't do the work, don't accept it.


                  You are exactly right. I work at an engineering consulting company, so we take orders for work and work with vendors all the time. If I conducted myself that way, promising work by a date and not delivering, I'd be out of a job pretty quick. Conversely if any of our vendors treated us that way for work we order we'd stop doing business with them.
                  Listen...

                  Comment


                  • #10
                    Customer service is just that damn important to me.
                    Evidently not, based on how you have let him treat you so far.
                    <div class="signaturecontainer">Harold Horatio Heckuba (Triple H)</div>

                    Comment


                    • #11
                      This is not the first time I've heard about Ron Pace taking a long time and having poor communication. You would think with as much business he's getting, he could hire a competent assistant or at least someone to handle calls.
                      I will say, you are basically asking him to more or less restore the guitar (new paint, frets, locking bridge). That is a tall order. That being said, he should have given you a realistic estimate of how long it's going to take to have your guitar ready, taking into consideration his current workload.
                      <div class="signaturecontainer"><i><div align="right">Mandatory Gear List:<br />
                      Ibanez Guitars: 1991 RG570/2005 RG7321/1992 RG 470/2005 RG 321MH/1996 SF420/2002 S-Classic/2001 RG320/1986 Charvel Model 1<br />
                      /Jackson JDX-94/Jackson+LTD mutt/Squier Bullet Spec./Squier Affinity Strat/Squier P-Bass Special/Crate Power Block/Carvin 4x12/Epi Valve Jr. Head/Marshall Lead 12 Combo/Marshall Mini Stack<br />
                      /Peavey Vypyr 30/Marshall Lead 15 mini stack/Many Pedals<br />
                      Band Site:<br />
                      <a href="http://www.myspace.com/blackholecaravan" target="_blank">http://www.myspace.com/blackholecaravan</a></div></i></div>

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                      • #12
                        You spent over a grand to refret, route, and repaint a thoroughly used and gigged 15 year old $500 carvin when you could have spent the same and had a brand new one built to your exact specifications?
                        <div class="signaturecontainer"><font size="2"><a href="http://black13.bandcamp.com" target="_blank">My Music</a><br />
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                        <img src="images/misc/quote_icon.png" alt="Quote" /> Originally Posted by <strong>RaVenCAD</strong>
                        <a href="showthread.php?p=40581450#post40581450" rel="nofollow"><img class="inlineimg" src="images/buttons/viewpost-right.png" alt="View Post" /></a>
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                        <div class="message">I'll be the first to admit that I can say some pretty stupid stuff.. Some a-hole is gonna sig that, but I don't care..</div>

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                        • #13
                          I'd get the guitar and money back ASAP. I'd then store the guitar with 'sentimental value' in the case and take it out when feeling nostalgic and such, and spend the grand you gave the repair guy on a brand new carvin with the stuff you want. So, more or less what Arrowhead said.

                          Comment


                          • #14
                            Yeah, I've always taken my stuff to Ron Pace. I haven't done it in a long time, tho, because I don't like the long wait times. I've never had anything that extensive done to any of my guitars either, just pickup installations, setups and at the most a fret job. But I've always had to wait at least a couple of months.

                            [EDIT] But the work has always been very good.

                            Comment


                            • #15
                              I had a little occurance tonight that made me think about this thread and what has been said. Because of this, I am now going to use this thread three weeks from now as my NGD reveiw.

                              In the future post, I'll give a through inspection of the guitar and pace's work, which will included many pics and maybe a youtube clip if I don't suck that night. I'll also give my final statement on this whole experience in general. See you in several weeks, Pace.
                              <div class="signaturecontainer"><u>My Gear:</u><br />
                              <br />
                              -<u>Guitars</u>:<br />
                              2009 Edwards Les Paul John Sykkes<br />
                              1995 Candy Apple Red Carvin Custom DC127<br />
                              2005 MIM Fender Telecaster<br />
                              <br />
                              -<u>Amps</u>:<br />
                              Peveay 6505 60 watt Combo<br />
                              Behringer V-tone 15 watt combo<br />
                              <br />
                              -<u>Other</u>:<br />
                              VOX Original Wah Wah<br />
                              MXR Phase 90<br />
                              Electro-Harmonix holy Grail Reverb Nano<br />
                              TC Electric Polygraph Tuner</div>

                              Comment

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