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I think I've only bought from them once, and didn't return the item so I don't have personal experience. If possible I would try calling them or even using their online chat feature to get the issue resolved quickly.
For Sale: hcfx chat (no users)<br><br><a href="http://tinychat.com/hcfx"><img src="http://chattypics.com/files/cat_1xdr7pe5nt.png"></a><br><br><img src="http://chattypics.com/files/chat_2a34etrjbb.png">