Members zendog54 Posted September 28, 2010 Members Share Posted September 28, 2010 They owe me money from a couple of orders I canceled. They told me by e-mail they would refund the money to Paypal within 24 hours, and that was almost a month ago. They don't respond to voice mail or e-mail. Do I have any recourse? Does anyone have any suggestions? Link to comment Share on other sites More sharing options...
Members Phillbis Posted September 28, 2010 Members Share Posted September 28, 2010 If you paid with paypal file a claim. Link to comment Share on other sites More sharing options...
Members murch33 Posted September 28, 2010 Members Share Posted September 28, 2010 They told you 24 hours and you've let them slide for a month? Link to comment Share on other sites More sharing options...
Members zendog54 Posted September 28, 2010 Author Members Share Posted September 28, 2010 They told you 24 hours and you've let them slide for a month? Actually, I've left several messages for them... voice mail, e-mails, they are not responding to anything. Link to comment Share on other sites More sharing options...
Members zendog54 Posted September 28, 2010 Author Members Share Posted September 28, 2010 If you paid with paypal file a claim.I tried that, but there's a 45 day window of opportunity. Since the money was deducted from paypal months ago, there's nothing they can do. They did send an e-mail to Musictoyz on my behalf, but that was ignored too! Link to comment Share on other sites More sharing options...
Members Gunner Recall Posted September 28, 2010 Members Share Posted September 28, 2010 I would have filed a claim around 30-40 day mark if I didn't have the product in hand. Did you pay with a credit card to fund the paypal charge? Banks have much longer chargeback periods and generally are much more helpful than paypal in these situations. Link to comment Share on other sites More sharing options...
Members zendog54 Posted September 28, 2010 Author Members Share Posted September 28, 2010 I would have filed a claim around 30-40 day mark if I didn't have the product in hand.Did you pay with a credit card to fund the paypal charge?Banks have much longer chargeback periods and generally are much more helpful than paypal in these situations. Alright....I guess I was a little casual in letting so much time go by for a couple of "backordered" items. Nevertheless, it doesn't explain why their customer service is so lame and they can fail to provide an appropriate response to one of their longstanding customers. Link to comment Share on other sites More sharing options...
Members CrystalLake Posted September 28, 2010 Members Share Posted September 28, 2010 Read up on the 153452345 other MusicToyz threadz. People get screwed by them all the time it seemz. Link to comment Share on other sites More sharing options...
Members AnderMocs Posted September 28, 2010 Members Share Posted September 28, 2010 I don't understand why people keep buying from them. Link to comment Share on other sites More sharing options...
Members zendog54 Posted September 28, 2010 Author Members Share Posted September 28, 2010 I don't understand why people keep buying from them.I guess it's good to throw out a reminder once in a while. Link to comment Share on other sites More sharing options...
Members BTBAM Posted September 28, 2010 Members Share Posted September 28, 2010 I used to order from them...never had problems when I did. Glad I stopped when I did I guess! Link to comment Share on other sites More sharing options...
Members Josh33 Posted September 28, 2010 Members Share Posted September 28, 2010 I don't understand why people keep buying from them. this. Link to comment Share on other sites More sharing options...
Members CrystalLake Posted September 28, 2010 Members Share Posted September 28, 2010 I guess it's good to throw out a reminder once in a while. We do. There has probably been 4 threads in the past month about their lack of Customer Service. Link to comment Share on other sites More sharing options...
Members zendog54 Posted September 28, 2010 Author Members Share Posted September 28, 2010 We do. There has probably been 4 threads in the past month about their lack of Customer Service.Okay... I've done my part for the month. Link to comment Share on other sites More sharing options...
Members Shinequwa Posted September 30, 2010 Members Share Posted September 30, 2010 With business ethics like that, they won't be around terribly long. Everything comes back to you eventually. Link to comment Share on other sites More sharing options...
Members carrier street Posted September 30, 2010 Members Share Posted September 30, 2010 Musictoyz doesn't afraid of the Better Business Bureau. Link to comment Share on other sites More sharing options...
Members Ben Co. Posted September 30, 2010 Members Share Posted September 30, 2010 With business ethics like that, they won't be around terribly long. Everything comes back to you eventually. Yet, they've been around for years and years and years... and believe it or not, their service is actually better now than it was then if you can believe that. I also don't know how they survive when there are other shops selling similar wares with much better service. One tip though - if you DO have to order through them (say, a product only they carry), PHONE order. Have the person physically get up and look at the item and confirm that it's there before you order. Link to comment Share on other sites More sharing options...
Members boutiqueboy Posted February 25, 2013 Members Share Posted February 25, 2013 Hello all. I dealt with musictoyz about 10 years ago and had a big problem with them, Ted, and haven't done biz with them since. They had a discontinued pedal that no one else had and the owner, Ted, who I dealt with directly on the phone gave me a discount on it (or so I thought), so I figured I would give them another shot. The pedal showed up and I didn't like it, so I returned it within the time frame with receipt enclosed. After a few weeks I noticed no credit on my credit card so I commenced trying to contact them to see what the story was. Over the course of two weeks I left several voice messages, even two on Ted's "personal" cell phone after I heard nothing back with no reply. I even filled out the support form on the website, twice, no reply. After 45 days I had no choice but to have my credit card company dispute the charge and credit me back. Oh, and BTW, Ted, even though he said he was going to discount my pedal 50 bucks because it was discontinued, never did, and charged me full pop. I can't really say I've had a worse retail experience than with Musictoyz and I am amazed that they are still in business as I had a similar experience with them 10 years ago. Link to comment Share on other sites More sharing options...
Members Stonergrunge Posted February 27, 2013 Members Share Posted February 27, 2013 AnderMocs wrote:I don't understand why people keep buying from them. Because:1. Not everybody know Harmony Central (yes, unbelievable, I know) in order to learn about MusicToyz.2. Not everybody take the time to do a decent research to see if MusicToyz owns a good reputation.3. I knew about a webstore called MusicToyz long before a website called Harmony Central. Considering the important fact that:3.1. I'm from Chile (south america) and3.2. english is not my native language,that says a lot about MusicToyz popularity worldwide. Link to comment Share on other sites More sharing options...
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