Members goaway Posted September 9, 2009 Members Share Posted September 9, 2009 holy crap.....i ordered a 10-pack of strings and literally 5 minutes later a guy calls me thanking me for my order, starts up a conversation with me about what i play, bands im in, all sorts of stuff. wtf???? i mean having excellent customer service is one thing but dang, those guys are border-line annoying. anyone else feel this way???? Link to comment Share on other sites More sharing options...
Members zygoat Posted September 9, 2009 Members Share Posted September 9, 2009 Yes it's annoying. Link to comment Share on other sites More sharing options...
Members zygoat Posted September 9, 2009 Members Share Posted September 9, 2009 "Hey man, just wanted to check up on you and see how the case is working out!" Dude, it's a guitar case. Link to comment Share on other sites More sharing options...
Members pepperduck Posted September 9, 2009 Members Share Posted September 9, 2009 Link to comment Share on other sites More sharing options...
Members mrweems Posted September 9, 2009 Members Share Posted September 9, 2009 Hey man, I took note of that amp you were interested in 5 months ago. Still want it? me - Yes but i buy gear used. Link to comment Share on other sites More sharing options...
Members goaway Posted September 9, 2009 Author Members Share Posted September 9, 2009 "Hey man, just wanted to check up on you and see how the case is working out!" Dude, it's a guitar case. Link to comment Share on other sites More sharing options...
Members BronxParadise Posted September 9, 2009 Members Share Posted September 9, 2009 they sent me peppermints wid my micropog lol Link to comment Share on other sites More sharing options...
Members goaway Posted September 9, 2009 Author Members Share Posted September 9, 2009 i always get those chewy strawberry things Link to comment Share on other sites More sharing options...
Members Jisatsu Posted September 9, 2009 Members Share Posted September 9, 2009 I asked for a catalogue (what better to read on the can?), and two weeks after I got it I got a call from them asking if I would like to stay on their mailing list. Needless to say I didn't return the call. Link to comment Share on other sites More sharing options...
Members goaway Posted September 9, 2009 Author Members Share Posted September 9, 2009 i love that catalogue. its got tons of gear im never going to buy. and 90% of the stuff in it is ridiculously expensive Link to comment Share on other sites More sharing options...
Members thelorddread Posted September 9, 2009 Members Share Posted September 9, 2009 yeah man theyre funny like that. soon youll get a letter in the mail with them thanking you. and more calls. its really funny since i spent 4 bucks on a one spot adapter. haha maybe theyre lonely. Link to comment Share on other sites More sharing options...
Members Jisatsu Posted September 9, 2009 Members Share Posted September 9, 2009 i love that catalogue. its got tons of gear im never going to buy. and 90% of the stuff in it is ridiculously expensive Like the new Mesa Mrak V?!?!?! Which is cheaper than the Road King II...and I just might sell a lot of {censored} and buy one......but then I'd have to put up with calls from Sweetwater every week asking me how I like my new Mrak V.... Link to comment Share on other sites More sharing options...
Members mlabbee Posted September 9, 2009 Members Share Posted September 9, 2009 I got home the other day and one of those guys was servicing my wife. Not cool. Seriously, though - the last time I ordered from them was over a year ago (I stopped going to them because of the creepy follow-ups) - I get a call right before Summer NAMM from this guy asking me if there's anything I want him to check out for me while he's there . . . there's service and there's stalking . . . Link to comment Share on other sites More sharing options...
Members ck3 Posted September 9, 2009 Members Share Posted September 9, 2009 I received "check-in calls" after both of my purchases from Sweetwater. One was a Roland footswitch, and the other was an Eventide Pitchfactor. IIRC, there was more follow up after the second purchase. Commission system, methinks. Link to comment Share on other sites More sharing options...
Members MegaTom Posted September 9, 2009 Members Share Posted September 9, 2009 You know... you can always just ask them to *Not* call you. It really works. I find their service to be great and their prices are generally on par with every other retailer. And through a dozen or so transactions, I've never had a single problem getting them to match a competitor's price... regular or sale. I've even got them to knock off an extra $50 on top of a 10% discount on my TimeFactor because Guitar Center was having a sale and I was gonna use one of those $50 GC rewards cards that they mail out. It kinda makes getting that one phone call every 3 or 4 months sorta alright. Link to comment Share on other sites More sharing options...
Members H.R. Shove and Stuff Posted September 10, 2009 Members Share Posted September 10, 2009 I still get a call every couple of months. Haven't ordered from them for years. I actually have their number in my phone as sweetwater so I know not to pick up But still, that is fantastic customer service. Link to comment Share on other sites More sharing options...
Members mlabbee Posted September 10, 2009 Members Share Posted September 10, 2009 You know...you can always just ask them to *Not* call you. It really works.I find their service to be great and their prices are generally on par with every other retailer. And through a dozen or so transactions, I've never had a single problem getting them to match a competitor's price... regular or sale. I've even got them to knock off an extra $50 on top of a 10% discount on my TimeFactor because Guitar Center was having a sale and I was gonna use one of those $50 GC rewards cards that they mail out. It kinda makes getting that one phone call every 3 or 4 months sorta alright. Oh, I know, but is that really where you want to set the bar? Make me go out of my way to ask you not to engage in annoying behavior? How about asking me up front if I want follow up? Give me a e-mail/voice option, etc.? It's just kind of invasive. As for quality and price matching - they are pretty good, but nothing extraordinary (they seem to match price like absolutely everyone else who sells on line) . . . Link to comment Share on other sites More sharing options...
Members fractal Posted September 10, 2009 Members Share Posted September 10, 2009 holy crap.....i ordered a 10-pack of strings and literally 5 minutes later a guy calls me thanking me for my order, starts up a conversation with me about what i play, bands im in, all sorts of stuff. wtf????i mean having excellent customer service is one thing but dang, those guys are border-line annoying. anyone else feel this way???? Yes, thank you!!! This is very annoying. It actually steers me AWAY from Sweetwater. Someone called me nowhere near a time I was ordering (about 6 mos. later) and tried to chat me up about what I was playing and where. It felt like a bad date where the other person is WAY more into you than you are into them. Link to comment Share on other sites More sharing options...
Members thefool Posted September 10, 2009 Members Share Posted September 10, 2009 i was walking to class one time and i got a call from them and the guy wouldn't get off the phone, they were super helpful but it was a bit much Link to comment Share on other sites More sharing options...
Members Jumbo Fuzz Posted September 10, 2009 Members Share Posted September 10, 2009 Yeah, they are well intentioned I guess, but are annoying. I once received a small item that was clearly used, and they immediately cleared it up. However, the endless calls about every step of the process ("We have a new one on order from the factory." "Okay, it is now in our warehouse." "We have shipped it out.") was very annoying. It would be one thing if I was hopping up and down mad about the used item, but I wasn't. I just wanted it replaced, no need of special treatment. This was after all the calls after the original order. Their approach reminds of the pencil guy from Seinfeld that kept calling for Elaine. Link to comment Share on other sites More sharing options...
Members b_nehpets Posted September 10, 2009 Members Share Posted September 10, 2009 are they the company that sent out a case of dano drives to the guy that ordered 1?? what ever happened to that? Link to comment Share on other sites More sharing options...
Members Chronicle Posted September 10, 2009 Members Share Posted September 10, 2009 yeah, I do get emails and phone calls from them. It was kind of annoying but they definitely don't let you forget their name...reminds me of my job...except we don't call more than once. Link to comment Share on other sites More sharing options...
Members flump Posted September 10, 2009 Members Share Posted September 10, 2009 I get calls every few months about something I ordered about 3 years ago or wondering if there's anything else I'd be interested in. It does get very annoying. Regardless their customer service is incredible, and if a company is going to error on a side of this issue they are on the right one. Link to comment Share on other sites More sharing options...
Members mudcat Posted September 10, 2009 Members Share Posted September 10, 2009 I have never received any follow-up calls...but I buy stuff in their storefront. (which, btw, is awesome) Or maybe I'm just creepier than their follow-up calls, and they be scared. Link to comment Share on other sites More sharing options...
Members Jumbo Fuzz Posted September 10, 2009 Members Share Posted September 10, 2009 nbIsqWpoCog Link to comment Share on other sites More sharing options...
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