Harmony Central Forums
Announcement Announcement Module
Collapse

Announcement

Harmony Central has “soft launched” our new mobile experience this past week. While we have done extensive testing, we know that with a community as large as HC that there will be items that surface that will still need to be addressed. We are asking that you utilize the thread belowto report any challenges you may encounter. Here are the things we request you provide: A brief description of the issue, the device and operating system version you were using, the browser and version, screen resolution, and a screen shot of the display.
Thanks for your patience as we work towards the best experience we can provide to our community.

http://www.harmonycentral.com/forum/...ablet-feedback
See more
See less

HD500/Variax 500.....Please help.

Page Title Module
Move Remove Collapse









X
Conversation Detail Module
Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

  • HD500/Variax 500.....Please help.

    I previously had an X3 Live and the Variax 500 was able to update firmware and all was well. I just got an HD500 and got it updated through Monkey and went to hook up the Variax to it and the firmware update failed.



    I received error "Flash Memory, Variax update failed. error code 8000900C MIDI device timed out waiting for a response. Try the update again, making sure all the cables are connected."



    I am using a Windows 7 Pro PC with driver 4.2.5.4



    Monkey V - 1.58



    HD500 - 1.43 and 2.02 (have had installed and tried variax update) On 1.43 now.



    HD500 Edit - 2.00



    Workbench 1.73 (which redirects to run monkey to update Variax).



    I only had 2 USB devices plugged into the board (mouse and keyboard). I removed all USB devices and followed the directions to reset the Variax as well as the HD500, instructions here:



    http://line6.com/supportarchive/thread/55633



    The HD500 reset correctly, but the Variax doesn't make the tones that "pierrehurtubise" mentioned in his post about resetting the variax. On mine I get a High-Low-High sequence tone as I first plug the Cat cable in and pull up the tone selector knob (with pickup selector in position 2 (from bridge).



    Please advise on how I can get the Variax to update in order to use it. I removed the battery from the back and even checked the connections to the electronics on the back of the Variax. I can't think of any reason why it won't update. Thanks
    <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
    <br />
    My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

  • #2
    Unfamiliar with Variax, but computerwise,wondering if one of your USB plugs is hotter thathe other ( pretty common) and the easiest way to stabilize it is a powered USB hub.



    Also, don't rule out the usb cable as a point of failure. Suspend your anti virus and system updates as well wel flashing it. That prevents anything from hitting the cpu hard while transfer is taking place.



    Good luck.
    <div class="signaturecontainer">Good deals with - Yarbicus, CBH5150, BozzofAngels, Alvin Wilson, Harris Quinn<br />
    <br />
    Oh, but you can't expect to wield supreme executive power just because some watery tart threw a sword at you.</div>

    Comment


    • #3
      I've already tried 3 different usb cables, as well as 3 different computers, and different Cat5 / Cat6 cables. I do get output but it is one sound on all 5 positions, and that goes away once I switch from "custom 1" to any other model. And the only repair shop here (line 6 authorized) wants $40 up front to look at it, $65/hr to repair.
      <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
      <br />
      My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

      Comment


      • #4
        I think you might be having the same problem I had: dirty contacts inside the Variax electronics. Take a look here: http://line6.com/support/thread/83687?tstart=30

        Comment


        • #5
          Matt,



          I have seen your thread previously and was hoping L6 would be able to give me something. Instead all I got was the typical "Are you plugging into a USB hub?" And the usual dumb things like "Have you tried another USB cable or network cable under 6'?" I wrote them an exhaustive primary ticket detailing everything I've done to correct the problem on my own including trying the flash from 4 different computers (3 I7 and 1 AMD). I also tried 4 Cat5/Cat6 cables, and 3 different USB cables. I tried different versions of Monkey and the 2 existing firmwares for Variax (as well as downloading and installing from file.) I even tried to flash from my X3 Live (prior to trading it off since I got the HD500, where the Variax worked flawlessly before the HD500 monkey flash bricked my Variax.) and the L6 Variax USB - nothing. I am beyond frustrated. My boss tried to flash it with his HD500 (he has JTV) and no go.



          Do you have a video or better pics of your process? In the thread you talk about an eraser in the pic, but I don't see it. Thanks for your help.



          ps. I was going to order this as a last ditch effort prior to selling my Variax for parts:

          http://www.fullcompass.com/product/406186.html



          Also, my local shop wants a $40 bench fee (and they charge $65/hr) to tell me it's broke. and then they'll probably want hundreds to repair/replace parts.
          <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
          <br />
          My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

          Comment


          • #6
            Check out posts 10, 13, 14, 125, 126, and 127 in this thread, which is a pro review of the Dream Rig. It seems like post 125 is really similar to the issue you've experienced.



            If those posts don't help (note the part in the earlier posts about the volume control setting to avoid auto-shut), post your question in the Dream Rig pro review. There are a lot of bright people in there, and Line 6 checks in periodically.



            Good luck!
            _____________________________________________
            There are now 14 music videos posted on my YouTube channel, including four songs by Mark Longworth. Watch the music video playlist, subscribe, and spread the links! Check back often, because there's more to come...

            Comment


            • #7
              Thanks!



              Read the post and wanted to update you all.



              I have done the USB audio optimization (which is meant for recording per line 6 website), plugged pc #2 into same power strip as original pc #1. Not using a hub, plugging straight into usb in back of pc (onboard usb) with only mouse and keyboard usb - nothing else. Tried 4 USB cables, 4 cat5 and/or cat6 cables. Tried from my HD500, a Variax USB interface (green on both sides even during errors). My boss attempted to flash using his HD500 and his cables on his PC (he has James Tyler Variax) and his JTV flashed fine, 500 would fail every time (about the 1/8 through the progress bar during the "write"). I have tried on 2 different Intel I7 pcs with Win 7 64 bit, as well as the AMD with Win 7 32 bit.

              The Variax does give output in the "custom 1" model, and is the same sound for all 5 positions of the pickup switch. Once I move to another model, all sound is gone except the intermittent single string output out of 6 for that model selection (strat, tele, lp, etc). I have looked at the electronics on the back and the jack area, there is no burn marks or loose connections.

              I am next going to try to do this stuff on an XP loaded machine. I don't expect any difference.
              <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
              <br />
              My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

              Comment


              • #8
                Line 6 customer service is excellent. Call them.

                Comment


                • #9
                  I have put in 2 tickets (first was autoclosed) and have not gotten anything resolved. Would a phone call make a difference?
                  <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
                  <br />
                  My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

                  Comment


                  • #10
                    I guess I could always just install magnetic pickups in my 500 and just use it as a regular guitar. Got to thinking about maybe doing a Roland pickup system to bypass the variax internals.......not sure even where to begin.



                    Maybe someone out there makes a replacement 500 board.
                    <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
                    <br />
                    My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

                    Comment


                    • #11
                      Don't give up. Try a phone call, this may be some kind of rare problem but has been encountered before, so someone has a solution. If it's a new problem to them, they'll want to know about it anyway. Another company had problems with a synthesizer firmware update procedure which happened with a very small percentage of Macs. They only found out about it through these forums, were able to isolate the particular problem, and apply a fix to their updater to accommodate the problematic Macs.
                      _____________________________________________
                      There are now 14 music videos posted on my YouTube channel, including four songs by Mark Longworth. Watch the music video playlist, subscribe, and spread the links! Check back often, because there's more to come...

                      Comment


                      • #12
                        Update: Line 6 saw this thread, and is trying to track down your support ticket. Could you please PM me with your email address. I could look up the one under which you registered, but can't share it unless you give me permission.
                        _____________________________________________
                        There are now 14 music videos posted on my YouTube channel, including four songs by Mark Longworth. Watch the music video playlist, subscribe, and spread the links! Check back often, because there's more to come...

                        Comment


                        • #13
                          Sent 2nd IM (one from Monday may not have gone out).....Thanks!
                          <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
                          <br />
                          My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

                          Comment


                          • #14
                            The official response from Line 6 is:

                            "At this point a repair would be component level. If the guitar had a warranty the repair would be free but component level repairs are generally very expensive if you have to pay by the hour.

                            At this point it would probably cost more to repair the guitar than purchase another used one."



                            I have to say that I can't help being bitterly disappointed with this whole thing. I expected something in the way of help. Maybe I expected too much. But there's no way in hell that I'm going to spend more money on repairs than I spent on trading for this used guitar. I might one day find another trade deal as good as this one, but it will have to be another used variax (legacy models), and I will always wonder if this same hardware failure will happen again.
                            <div class="signaturecontainer">Honest Deals with <img src="http://img3.harmony-central.com/acapella/ubb/thumb.gif" border="0" alt="" title="thumbs up" class="inlineimg" /> <b>Cavpilot</b>, <b>Drasp</b>, <b>EdgeOfDarkness</b>, <b>Jon Hiller</b>, <b>dreamspace </b>, <b>geekocaster</b>, <b>no fate</b>, <b>boonestunes</b>, <b>rer122504</b>, <b>guitarbilly74</b>, <b>Ender_rpm</b>, <b>zakkwyldefan79</b><br />
                            <br />
                            My Gear: Ibanez JS-100, ESP LTD EC-400VF, Ibanez RG4EX1, 1999 US Fender Lone Star Strat, Line 6 Variax 500, Alvarez RD-8C Ac/El, Line 6 Pod HD-500, Bugera 1990 Head, Marshall 1936 2x12 cabinet</div>

                            Comment


                            • #15
                              Sorry I didn't see this before; I wasn't getting notifications on the thread.



                              If it makes any difference, here's a video: http://youtu.be/0L7GyrkXLqY

                              Comment



                              Working...
                              X