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  • 3 flight cases. It's been 3 months. Am I right in being pissed?

    Ordered 3 ATA cases.

    24"x23"x48" with castors.
    A case to fit a Marshall head (top pulls off)
    A custom snake case, oh probably 28"x 24" x 33" for ballpark.

    It's been 3 months and no cases. Built from scratch. Is this taking pretty long or is this typical? The big trunk is a stock item, the amp heads they do. The snake case is custom. The invoice was paid on Nov 11, On Nov 26 they said "we are getting there" mid dec they said they wouldn't be ready for New Years. Last word I got was they should be ready by the Friday that just passed.

    I was stoked because they were in the same province. They have an ad on our Craigslist style website. I think I'll be posting a "don't buy from XXXX because its a scam"

    There's more cases I want but I'll be damned if I buy them from those clowns. If they aren't here by the 15th, I'm heading there (5 hours away) to pick up either my cases or a refund.


    What the ****************.

    God damn I wish you shipped to Canada Audiopyle.
    NO SIGNATURE FOR YOU!!

  • #2
    I sent them an email tonight asking WTF and its been 3 months so that's one month per case. I also asked for proof of life, pics of each case and where they are at completion-wise.
    NO SIGNATURE FOR YOU!!

    Comment


    • Miko Man
      Miko Man commented
      Editing a comment
      WTF is right! Five hours away? Calgary? Lethbridge? Medicine Hat? Mark C.

  • #3
    Olds or Didsbury depending on which address. The one on the invoice is different than the one on the website. I can find the olds location on google maps street view and the Didsbury location is an actual location.
    NO SIGNATURE FOR YOU!!

    Comment


    • #4

      StratGuy22 wrote:
      Ordered 3 ATA cases.

      24"x23"x48" with castors.
      A case to fit a Marshall head (top pulls off)
      A custom snake case, oh probably 28"x 24" x 33" for ballpark.

      It's been 3 months and no cases. Built from scratch. Is this taking pretty long or is this typical? The big trunk is a stock item, the amp heads they do. The snake case is custom. The invoice was paid on Nov 11, On Nov 26 they said "we are getting there" mid dec they said they wouldn't be ready for New Years. Last word I got was they should be ready by the Friday that just passed.

      I was stoked because they were in the same province. They have an ad on our Craigslist style website. I think I'll be posting a "don't buy from XXXX because its a scam"

      There's more cases I want but I'll be damned if I buy them from those clowns. If they aren't here by the 15th, I'm heading there (5 hours away) to pick up either my cases or a refund.


      What the ****************.

      God damn I wish you shipped to Canada Audiopyle.

      Amen to that.

      StratGuy22, did you know that you can buy in the U.S., then have your products shipped to your own "U.S. address"? ( I'll bet THAT got your attention,,,eh?)

       

      There's an outfit called Kinek, and they serve Canadian cross-border shoppers, by providing you with a U.S. shipping address. Kinek has warehouses at or near all the major U.S./Canada border crossings. They'll receive your shipment, and hold it for you until you come to pick it up. The fees are VERY LOW, as little as $5/month to hold it for you. This is a wonderful service, especially when dealing with companies that don't, or can't, ship goods to Canada.

      When you're coming back across the border, Canada Custons & Revenue will grant you an exemption, if you've been gone for more than "X" hours, or days. They will convert your purchase to CDN dollars, and charge you GST and PST(if applicable) on that amount. (same as you would if buying locally)

      Veni, Vidi, Velcro;

      (I came, I saw, I stuck around)

      Comment


      • #5
        Sounds like I had better luck with my custom made keyboard cases. On the other hand, a friend ordered a custom made 6 string violin stick and it was delivered 8 months late. Lovely craftsmanship. Doesn't look much like a violin, but boy does it sound sweet. Tuning on the bridge end and the pickups are piezo. He bought a 50 watt tube amp with 5.5" speakers. If you don't look at it, I doubt if you could tell the difference. I can't and I've heard him play a regular acoustic viola. (Very well I would add.) Custom orders are sometimes a crapshoot. Another friend commissioned a hammered dulcimer. Gorgeous workmanship and amazing tone. (Sound holes were cut in a maple leaf shape. Guess they can be just about any shape without affecting tone.) Don't know if that one was delivered on time.

        Comment


        • abzurd
          abzurd commented
          Editing a comment
          Did you pay with plastic? Hopefully. I'm guessing you've already paid the bill, but I'd call them anyway and see what options you have for a reversal of the charges.

          Do you have a Better Business Bureau up there? If so check them out for complaints.

      • #6
        The biggest problem with the kinex solution is that I'm almost 9 hours from the border which is around $600 in fuel for a round trip.

        I do have a friend in Vegas and a friend in Texas who forward things to me. Like I said I was happy to find a relatively local solution.

        But I definitely won't use them again, I have access to a table saw, and I could get a miter saw easy enough. I should just build my own.
        NO SIGNATURE FOR YOU!!

        Comment


        • RoadRanger
          RoadRanger commented
          Editing a comment

          StratGuy22 wrote:
          The biggest problem with the kinex solution is that I'm almost 9 hours from the border which is around $600 in fuel for a round trip.

          18 hours x 60 miles = 1080 miles

          $600 / $3.50/gal  = 171.5 gallons

          1080 / 171.5 = 6.3 MPG

          My tractor/trailer w/ 53 foot trailer loaded at 40 tons got better than that - what the heck are you driving?


      • #7
        I can't remember if I used plastic if just Paypal from my account. How much longer do I listen to this song and dance.
        -------------
        We're going as fast as we can and we are very for real I assure you I do sincerely apologize for the delay its been crazy buys for us and we had some machines go down on us and that put us behind a bit and we getting things back on track again I sincerely apologize for the delay I'll get back to you as quick as I can to give you an up date hang in there for us we want you to have your case as quick as we can get them to you.
        NO SIGNATURE FOR YOU!!

        Comment


        • abzurd
          abzurd commented
          Editing a comment

          StratGuy22 wrote:
          I can't remember if I used plastic if just Paypal from my account. How much longer do I listen to this song and dance.
          -------------
          We're going as fast as we can and we are very for real I assure you I do sincerely apologize for the delay its been crazy buys for us and we had some machines go down on us and that put us behind a bit and we getting things back on track again I sincerely apologize for the delay I'll get back to you as quick as I can to give you an up date hang in there for us we want you to have your case as quick as we can get them to you.

           I don't know, it sounds like either a scam or a very poorly run business that may end up being a scam due to the "company" using your funds to keep afloat and ultimately going under before they can deliver the goods. That would be kiting, and essentially a scam that may ultimately result in you getting your cases..... or not. Properly staffed and equipped they'd be able to turn out product in a reasonable time, otherwise they've already used up your money and not produced the products due to lack of something.

          1 - You ordered 3 cases and they've not sent 1. 

          2 - They've blown by multiple deadlines that THEY set

          3 - It sounds like you paid in full up front

          4 - They've not provided any proof that there is a case making shop, let alone pics of your cabinets being built


          Do you know anyone near the town that you bought the cases from that could go by the address and see if the place is even there?


        • dennis a
          dennis a commented
          Editing a comment

          StratGuy22 wrote:
          I can't remember if I used plastic if just Paypal from my account. How much longer do I listen to this song and dance.


          If you used PayPal, you are covered. Open a claim and PayPal will will put a freeze on the transaction until the complaint is resolved.


      • #8
        I think I do have a buddy that lives near. I can find the place on google maps street view, for what that's worth. That's a good idea, I'll see if I can find someone to pop by.
        NO SIGNATURE FOR YOU!!

        Comment


        • #9
          Found a buddy who is going to do a drive by today and take a pic if the building isn't theirs anymore. It's the address listed on their website, but my friend tells me street view is a couple years old. My payment was Nov 23, so I have a couple weeks to open a claim.
          NO SIGNATURE FOR YOU!!

          Comment


          • #10
            Ok. I just got a confirmation pic from my friend. So that's reassuring. And I have til the 23rd. That's when PayPal claims run out. So thats D-Day

            The 20th
            NO SIGNATURE FOR YOU!!

            Comment


            • #11

              StratGuy22 wrote:
               I wish you shipped to Canada Audiopyle.

              (Assuming you made a typo... and you meant to spell pile with an "i") I'm working on that... today.

              The main reason we've shyed away from shipping to Canada is "the paperwork"... that and effectively servicing customer complaint issues across international boarders can be challenging.

              The paperwork thing (mostly customs and duty) might not sound like much, but we're a small company, and we do have limitations when it comes to manpower... or ladypower as the case may be when it comes to dealing with the paperwork "here".

              Our UPS rep is meeting with us today, in-part to discuss UPS's somewhat "new" international shipping program.  If I understand the UPS international shipping program correctly, UPS has streamlined the customs and duty portion of international shipping where-in:  The UPS shipping quote includes the duty portion... UPS pays the customs fees which are built into the UPS shipping quote.  If indeed UPS is handling this aspect of international shipping, that could remove the straw that breaks the camel's back for us on shipping to Canada.

              I should know more later today.

              I need to catch up with those guys, for I am their leader.

              Comment


              • Craig Vecchione
                Craig Vecchione commented
                Editing a comment

                Audiopile wrote:


                StratGuy22 wrote:
                 I wish you shipped to Canada Audiopyle.

                (Assuming you made a typo... and you meant to spell pile with an "i") I'm working on that... today.


                The main reason we've shyed away from shipping to Canada is "the paperwork"... that and effectively servicing customer complaint issues across international boarders can be challenging.


                The paperwork thing (mostly customs and duty) might not sound like much, but we're a small company, and we do have limitations when it comes to manpower... or ladypower as the case may be when it comes to dealing with the paperwork "here".


                Our UPS rep is meeting with us today, in-part to discuss UPS's somewhat "new" international shipping program.  If I understand the UPS international shipping program correctly, UPS has streamlined the customs and duty portion of international shipping where-in:  The UPS shipping quote includes the duty portion... UPS pays the customs fees which are built into the UPS shipping quote.  If indeed UPS is handling this aspect of international shipping, that could remove the straw that breaks the camel's back for us on shipping to Canada.


                I should know more later today.




                Mark, you probably already thought of this...but definitely test this with several shipments to different provinces before commiting to advertising it. I used to work for UPS in their IT and though it was years ago I vividly remember how badly they handled Canadian shipments. Hopefully this is truly resolved, as it was a big issue at the time.


              • Bobby1Note
                Bobby1Note commented
                Editing a comment

                Audiopile wrote:

                StratGuy22 wrote:
                 I wish you shipped to Canada Audiopyle.

                (Assuming you made a typo... and you meant to spell pile with an "i") I'm working on that... today.

                The main reason we've shyed away from shipping to Canada is "the paperwork"... that and effectively servicing customer complaint issues across international boarders can be challenging.

                The paperwork thing (mostly customs and duty) might not sound like much, but we're a small company, and we do have limitations when it comes to manpower... or ladypower as the case may be when it comes to dealing with the paperwork "here".

                Our UPS rep is meeting with us today, in-part to discuss UPS's somewhat "new" international shipping program.  If I understand the UPS international shipping program correctly, UPS has streamlined the customs and duty portion of international shipping where-in:  The UPS shipping quote includes the duty portion... UPS pays the customs fees which are built into the UPS shipping quote.  If indeed UPS is handling this aspect of international shipping, that could remove the straw that breaks the camel's back for us on shipping to Canada.

                I

                 

                 

                Mark,

                Find out if U.P.S. will charge a separate brokerage fee, over-and-above the shipping fee, on shipments to Canada. This is the biggest impediment (and mystery) for Canadian cross-border shoppers.

                It used to be that the courrier services, such as Fed-Ex and UPS, charged a separate "brokerage fee" to the Canadian recipient, over and above the actual shipping fees, for "doing the paper-work, clearing the shipment through customs".  The American vendor, didn't "see" that part of the transaction, but the Canadian recipient sure as hell did. This became a huge impediment for Canadian cross-border shoppers.

                Years ago, there was an $85. minimum brokerage fee, so if you bought a $0,25 cent guitar pick in the U.S., you'd pay shipping PLUS the $85. brokerage fee that the courrier company charged the recipient.

                Many Canadians now shop only from U.S. merchants who are willing to use the U.S. Postal service, because the brokerage fee is so low,,, typically a few dollars (if anything). The merchant/vendor does not pay that fee,,,, the fee is charged by Canada Post, to the recipient of the shipment in Canada.

                The U.S. Postal Service, only handles the goods as far as the Canadian border. Canada Post then "receives" those goods at the border, and completes the Canadian portion of the delivery, They pre-pay all the duties (if any, it's zero on American goods) and they'll pre-pay the applicable Federal and Provincial sales tax. When the shipment arrives at it's destination, Canada Post then bills the recipient for those pre-paid taxes, duties, and possibly, a very small brokerage fee.  I've received many parcels from the U.S., for which there were zero charges,,, not even the tax. I presume Canada Customs & Revenue only scans a percentage of these shipments.


              • Rob_H
                Rob_H commented
                Editing a comment

                (Assuming you made a typo... and you meant to spell pile with an "i") I'm working on that... today.

                The main reason we've shyed away from shipping to Canada is "the paperwork"... that and effectively servicing customer complaint issues across international boarders can be challenging.

                The paperwork thing (mostly customs and duty) might not sound like much, but we're a small company, and we do have limitations when it comes to manpower... or ladypower as the case may be when it comes to dealing with the paperwork "here".

                Our UPS rep is meeting with us today, in-part to discuss UPS's somewhat "new" international shipping program.  If I understand the UPS international shipping program correctly, UPS has streamlined the customs and duty portion of international shipping where-in:  The UPS shipping quote includes the duty portion... UPS pays the customs fees which are built into the UPS shipping quote.  If indeed UPS is handling this aspect of international shipping, that could remove the straw that breaks the camel's back for us on shipping to Canada.

                I should know more later today.


                Just some input for you, I buy a ton of gear out of the US and I will not buy from anyone who ships UPS. Their brokerage fees are ridiculous and their service levels in Canada are nowhere near like what they are in the US.

                I think it is awesome you are exploring options to ship to Canada, I suggest you talk with DHL instead of UPS as their fees are almost as low as USPS and their service inbound to Canada is amazing. From what I understand they offer the same type of streamlined process you are describing that the UPS rep offered. The other part of DHL I really like is their air shipping is often very close to road pricing from others; for example, the 2 Peavey 118BX subs I have enroute cost $219 expedited air from NY to Fort McMurray, Alberta and sending anything into Canada by air lowers the duty which will be attractive to your customers up here. The diference in shipping these subs by UPS ground is over $500 more and would take 10 days instead of 3; and I would have to go to the depot and pick them up instead of being delivered to my door.

                 

                EDIT: So I realize I am new here, I won't call the person out but had a PM that questioned my integrity on this post....here is the tracking....a learned a long time ago not to throw **************** around without having facts to support it as it generally makes you look like an ass

                 

                Brokerage, tax and duty for the set of subs was $126 which includes $68 in GST that I would have paid had I bought it anywhere in Canada as well...

                Waybill:  Signed for by: ROB Friday, February 08, 2013 at 3:56 PMOrigin Service Area:  WOODSIDE, NY - BROOKLYN - USADestination Service Area:  NORTHERN ALBERTA, AB - FORT MCMURRAY - CANADA   Friday, February 08, 2013 Location Time   Thursday, February 07, 2013 Location Time   Wednesday, February 06, 2013 Location Time   Tuesday, February 05, 2013 Location Time   Shipment Details... Help From To Shipment Information
                 
                20Delivered - Signed for by : ROBFORT MCMURRAY3:56 PM
                 
                19Arrived at Delivery Facility in NORTHERN ALBERTA - CANADANORTHERN ALBERTA, AB - CANADA6:46 AM
                 
                 
                18Departed Facility in NORTHERN ALBERTA - CANADANORTHERN ALBERTA, AB - CANADA4:43 PM
                 
                17Processed at NORTHERN ALBERTA - CANADANORTHERN ALBERTA, AB - CANADA4:42 PM
                 
                16Arrived at Sort Facility NORTHERN ALBERTA - CANADANORTHERN ALBERTA, AB - CANADA19 PM
                 
                15Clearance processing complete at NORTHERN ALBERTA - CANADANORTHERN ALBERTA, AB - CANADA12:54 PM
                 
                14Processed for clearance at NORTHERN ALBERTA - CANADANORTHERN ALBERTA, AB - CANADA12:49 PM
                 
                13Clearance delayNORTHERN ALBERTA, AB - CANADA12:48 PM
                 
                12Transferred through SEATTLE - USASEATTLE, WA - USA9:10 AM
                 
                11Departed Facility in CINCINNATI HUB - USACINCINNATI HUB, OH - USA54 AM
                 
                10Processed at CINCINNATI HUB - USACINCINNATI HUB, OH - USA3:59 AM
                 
                 
                9Shipment on holdCINCINNATI HUB, OH - USA6:28 AM
                 
                8Processed at CINCINNATI HUB - USACINCINNATI HUB, OH - USA67 AM
                 
                7Arrived at Sort Facility CINCINNATI HUB - USACINCINNATI HUB, OH - USA3:26 AM
                 
                 
                6Departed Facility in NEW YORK CITY GATEWAY - USANEW YORK CITY GATEWAY, NY - USA11:40 PM
                 
                5Processed at NEW YORK CITY GATEWAY - USANEW YORK CITY GATEWAY, NY - USA10:55 PM
                 
                4Arrived at Sort Facility NEW YORK CITY GATEWAY - USANEW YORK CITY GATEWAY, NY - USA10:53 PM
                 
                3Departed Facility in WOODSIDE - USAWOODSIDE, NY - USA10:39 PM
                 
                2Processed at WOODSIDE - USAWOODSIDE, NY - USA10:39 PM
                 
                1Shipment picked upWOODSIDE, NY - USA54 PM
                 
                 
                 
                Brooklyn , NY 11222
                United States of America
                Fort Mcmurray , Canada

                Ship Date: 02/05/2013
                Pieces: 2
                Total Weight: 222.0 lbs           Note on Weight
                Ship Type: Package
                Shipment Reference:

                Service: EXPRESS WORLDWIDE nondoc
                Description: (2) SP118BX

                 


            • #12
              Oh yeah. UPS and the other couriers are normally a monumental pain in th ass. Say I buy an item for $100, I pay the $20 shipping via UPS, then I get nailed with a minimum $35 brokerage fee, over and above any shipping already paid.

              For whatever reason USPS does not have these fees.
              NO SIGNATURE FOR YOU!!

              Comment


              • #13
                The most I paid in brokerage fees was $130 on a $500 case that I had already paid $170 to ship. But it was too big for USPS. Business expense so not a big deal but it still sucks.
                NO SIGNATURE FOR YOU!!

                Comment


                • Dogoth
                  Dogoth commented
                  Editing a comment

                  Yup. UPS was EXPENSIVE the few times I shipped internationaly. Possibly they are trying to become competative and offering a better price now. I used to ship to Ukraine a lot. After one time with UPS, I found a private shipper that offered a MUCH better deal.


              • #14
                1110 miles to the Coutts border crossing and back

                That's 1,786.3718 km

                I believe mileage is expenses at $0.42/km up here in Canada. That covers gas, wear and tear, insurance etc etc. so that's an expense of $750, not counting a night in a hotel, because I'm not driving over 18 hours in a row, just to pick up a package at the border.

                I know it costs me approx $80 to drive to Edmonton, another $80 to drive to Calgary, then another $80 I'm guessing to the border. So that's $480 in gas alone. Throw in a $120 hotel room, 6 meals at $15/meal and that's a $690 out of pocket trip.

                It's a no brainer in Ontario where most people live within an hour of the border. But a 2 day trip and a long 2 day trip just doesn't make sense.

                And believe me, it sucks.
                NO SIGNATURE FOR YOU!!

                Comment


                • #15
                  Those gas prices are driving a quadcab Dakota 4x4 which doesn't do too bad on gas.
                  NO SIGNATURE FOR YOU!!

                  Comment


                  • RoadRanger
                    RoadRanger commented
                    Editing a comment

                    In any "case" it's probably cheaper to ship cross-border  .



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