We have had a cable get munched so bad that the tip came off and these guys are willing to replace the end at no charge. It just so happened that it was one of the EWI Cables that got messed up. It's a megafoot unit and they are replacing at no cost to us. Just the most fantastic Customer Service aruond. I highly recommend to go to Mark & Liz for any products that you will need in the future. They really stand by their products abd it's no wonder why they are highly recommended from this forum. Thanks for turning us on to them.