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FAQs

Why Did HC Move Back to VBulletin?
Harmony Central moved to Lithium last January as a new platform solution given the dead-end we had built ourselves into with Jive (a good platform, just not suited to the HC community's specific needs). Lithium, also a good platform for many applications, proved challenging to getting Harmony Central restored as it didn't have a built in product catalog to support user reviews and categories (i.e. Guitars, Bass, etc). HC admins and moderators were allowed the opportunity to revisit the original strategy, which required a custom-built platform. We partnered with the good folks at Nucleus creative to reinstate vBulletin (with enough hardware and optimizations to avoid the performance issues we experienced a few years ago) to support user accounts and forums and have custom-built article libraries and user review sections. Our goal was to bring you as close to the original site flow as possible while embracing current design aesthetics and functionality.


How Does the Current Search Work?
Search has always been a challenge with the massive amount of data Harmony Central has to parse through (hundreds of thousands of user reviews, over thirty million threads) as we balance comprehensiveness with performance. Rather than continuing to try to support it on our own, we are partnering with Google CSE to ensure fast and thorough search. Because we needed to go live for the site to be crawled for the new URLs, we will need a couple of weeks to get the new search properly integrated into the site. That said, we didn't want to leave you without access to all the great content the community has created, so we've included an unskinned, non-filterable version of search in the interim. Sorry... it's a bit of a break from the community experience, but it has all the content. When we complete building out search, it will look and feel like an integrated part of the site and allow many different facets of filtering (i.e. "Forums", "Articles", "Videos", and different sort orders).


Will My Old Password Work?
No, you will need to reset your password. Unfortunately, it is industry practice to not transfer passwords when moving to a new platform for security reasons. All you need to do is go to "Sign In" and select "Reset Password". You will be asked to enter the email address associated with your user account and will be emailed a link to reset your password. If you no longer have access to the email associated with your account and can provide proof you are the owner of your account, please contact Dendy Jarret (djarrett at harmony-central dot com) and he or Phil O'Keefe will reach out to you within 24 hours to assist.


How Do I Report a Problem?
We've tried our best, through several rounds of user acceptance testing, to catch all the bugs. That said, a community of a half million is going to find stuff a small team, no matter how well trained, may miss. If you find something that isn't working, don't fret! Please report it in using the Feedback or Contact Us button.


What is the Response Time if I Find a Bug?
We will be featuring Release Notes listing every known bug or approved enhancement request with an associated release date. For serious issues, we will respond with a fix within 24 hours.

Release Notes - Version 1.0

Some Post Counts May Not Match Post Display:

All posts are in the database (as shown by the post count), however some of them are not being displayed due to legacy indexing methods. The site is currently doing live indexing to fix the issue. The indexing will take about 1 week and afterwards all of the post will show.
Expected Fix Date: 3/14/2014


Pagination Limited to 20 Pages:

The pagination on larger posts and forums is limited to 20 pages. We've confirmed that all of the data is in the database, however the correct page count is not being displayed due to the Post Count issue listed above. The Pagination will be fixed within the first week after release.
Expected Fix Date: 3/14/2014


Front Page Links (user_ids) to Moderators are not updated (links to wrong profile):

There is an error when trying to edit these items on the backed.
Expected Fix Date: 3/12/2014


Non-Integrated Search:

We are using the Google Site Search to index and search the Forum side of the site. We will integrate the Google Site Search to match the site's look and feel as well as parse out the results by content type.
Expected Fix Date: 3/28/2014


Smiley List:

Currently about half of the smileys have been uploaded. Due to time constraints, we could not finish the list before launching the new site.
Expected Fix Date: 3/12/2014


Pagination Style:

The current pagination style is clumsy. We, and everyone else prefer the old style with the ability to directly click on page and page groups. We plan to backdate the pagination style to old-school VB.
Expected Fix Date: 3/28/2014

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