(last updated: 3.29.2016)
We depend on your feedback to make Harmony Central the best site it can be. We ask that you refrain from posting rants and negative messages in the forums about bugs and issues, and instead help us help you by reporting bugs to firstname.lastname@example.org
When submitting bugs or issues to us, please be sure to include the following information...
*Note - Before submitting a bug or issue, please also try clearing your Browsing Data (not just your cache) to see if this clears up the problem.
For Additional Information and Frequently Asked Question regarding Harmony Central, please visit this forum...
Why Did HC Move Back to VBulletin?
Harmony Central originally used vBulletin when it started in 1995. In 2009 some poor decisions were made to move it to a new platform. Not poor because the platforms were bad, but because they were not built for our intended purpose. Anytime you introduce a native platform into a new host, it will get "wonky" and loose some of the original data (or a lot of the original data).
HC admins and moderators were allowed the opportunity to revisit the original strategy, which required a custom-built platform. We partnered with the good folks at Nucleus creative to reinstate vBulletin (with enough hardware and optimizations to avoid the performance issues we experienced a few years ago) to support user accounts and forums and have custom-built article libraries and user review sections. Our goal was to bring you as close to the original site flow as possible while embracing current design aesthetics and functionality.
How Does the Current Search Work?
Search has always been a challenge with the massive amount of data Harmony Central has to parse through (hundreds of thousands of user reviews, over thirty million threads) as we balance comprehensiveness with performance. Rather than continuing to try to support it on our own (as Native vB search cannot handle the size of the database calls), we are partnering with Google CSE to ensure fast and thorough search.
It is a basic search function that does work but does not incorporate advanced search.
Will My Old Password Work if I have been away for more than two years?
No, you will need to reset your password. Unfortunately, it is industry practice to not transfer passwords when moving to a new platform for security reasons. All you need to do is go to "Sign In" and select "Reset Password". You will be asked to enter the email address associated with your user account and will be emailed a link to reset your password. If you no longer have access to the email associated with your account and can provide proof you are the owner of your account, please contact Dendy Jarrett (email@example.com) and he or Phil O'Keefe (firstname.lastname@example.org) will reach out to you within 24 hours to assist.
Of Important Note: If you do reset your password through the automated system, please check your junk mail folder if you do not receive an e-mail within 15 minutes. The reset password access is a time-sensitive code and will expire. Once you have reset your password, it is important that you clear your cache memory so that your individual computer will drop the old password and our servers can see the new password. If you are unsure about clearing your cache, please google the term and follow the instructions that best fit your Operating System and your Browser.
If you want to access your user account and simply change your password, you can go here to learn How To Access Your User Settings.
We make available a Community Voice area for you to learn and provide feedback.
Please do not comment below as these comments do not normally make their way to TEAM HC until well after an acceptable period of time. Please use the contact info above for prompt assistance.