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Help Us Help You

(last updated: 3.29.2016)

 

We depend on your feedback to make Harmony Central the best site it can be.  We ask that you refrain from posting rants and negative messages in the forums about bugs and issues, and instead help us help you by reporting bugs in the Suggestion Box or by contacting TEAMHC via Private Message.

 

When submitting bugs or issues to us, please be sure to include the following information...

 

  • Browser type and version that you are using
  • Steps to reproduce the issue
  • The way you think it should work, if not obvious

 

*Note - Before submitting a bug or issue, please also try clearing your Browsing Data (not just your cache)  to see if this clears up the problem.

 

For Additional Information and Frequently Asked Question regarding Harmony Central, please visit this forum...

 

http://www.harmonycentral.com/forum/forum/Forums_General/acapella-50/faqs

 

HC Historical Information

Why Did HC Move Back to VBulletin?
Harmony Central originally used vBulletin when it started in 1995. In 2009 some poor decisions were made to move it to a new platform. Not poor because the platforms were bad, but because they were not built for our intended purpose. Anytime you introduce a native platform into a new host, it will get "wonky" and loose some of the original data (or a lot of the original data).  

HC admins and moderators were allowed the opportunity to revisit the original strategy, which required a custom-built platform. We partnered with the good folks at Nucleus creative to reinstate vBulletin (with enough hardware and optimizations to avoid the performance issues we experienced a few years ago) to support user accounts and forums and have custom-built article libraries and user review sections. Our goal was to bring you as close to the original site flow as possible while embracing current design aesthetics and functionality.

 

How Does the Current Search Work?
Search has always been a challenge with the massive amount of data Harmony Central has to parse through (hundreds of thousands of user reviews, over thirty million threads) as we balance comprehensiveness with performance. Rather than continuing to try to support it on our own (as Native vB search cannot handle the size of the database calls), we are partnering with Google CSE to ensure fast and thorough search.

It is a basic search function that does work but does not incorporate advanced search.

 

Will My Old Password Work if I have been away for more than two years?
No, you will need to reset your password. Unfortunately, it is industry practice to not transfer passwords when moving to a new platform for security reasons. All you need to do is go to "Sign In" and select "Reset Password". You will be asked to enter the email address associated with your user account and will be emailed a link to reset your password. If you no longer have access to the email associated with your account and can provide proof you are the owner of your account, please contact Dendy Jarrett (djarrett@harmonycentral.com) and he or Phil O'Keefe (pokeefe@harmonycentral.com) will reach out to you within 24 hours to assist.

Of Important Note: If you do reset your password through the automated system, please check your junk mail folder if you do not receive an e-mail within 15 minutes. The reset password access is a time-sensitive code and will expire. Once you have reset your password, it is important that you clear your cache memory so that your individual computer will drop the old password and our servers can see the new password. If you are unsure about clearing your cache, please google the term and follow the instructions that best fit your Operating System and your Browser.

If you want to access your user account and simply change your password, you can go here to learn How To Access Your User Settings.

 We make available a Community Voice area for you to learn and provide feedback.

3 comments
Join the discussion...
Post Comment
Omar562  |  May 31, 2016 at 11:35 pm
hey guys for some reason I'm restricted to post on here i don't know why but i need some info on replacing  a broken truss rod for a harmony 6560. the weird thing is that its a square style with  rod inside. I have pictures. but can someone message me?
Reply
z101891  |  May 28, 2016 at 3:31 am
I need some help with Harmony Elite remote. Where can I ask my question?
Reply
exposeenmity  |  May 11, 2016 at 3:45 am
The lack of an Advanced Search makes a forums worthless imo.  I couldn't find it from manually poking around the site.  Fortunately, a quick Google search seems to have turned it up: http://www.harmonycentral.com/forum/advanced_search
Reply
Greg Todd  |  April 14, 2016 at 12:06 am
I just joined after reading review that was posted by another member about a guitar I just bought. It is a white Mitchell Jumbo acoustic model MJ150 WH. Is it possible to contact another member?
Reply
Nicholas Anzivino  |  November 04, 2015 at 5:44 pm
Thanks for the site. I'm still figuring out how to post. 
Reply
Hoppye  |  September 24, 2015 at 10:38 am
Thank you so much, you are awesome!
Elmer Hopper

Reply
nuronerd  |  July 28, 2015 at 7:40 am
I am in need of help with the Korg MicroArranger keyboard. I was told by the rep where I purchased it that I could bypass the styles in the sequencer and create my own, but I can't find instructions in the manual about how to do that. Can anyone help?
Reply
STEVIO  |  November 12, 2014 at 2:20 pm
HI,IVE JUST JOINED SO HELLO TO EVERYONE AT HARMONY CENTRAL,IM LOOKING FOR A PEAVEY 120 VALVE COMBO,CAN ANYONE OUT THERE HELP?
Reply
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